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Generali Document Management 2025 – A Vision With Customer Centricity, Digitalization, and Blockchain – Connect Europe 2018

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Speaker: Roberto Schmidt, Expert for Document Management, Generali Deutschland Informatik Services GmbH

The presentation shows the vision of the Generali Document Management 2025. The requirements of the vision will be further developed into a roadmap for Generali Document Management based on Couchbase.

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Generali Document Management 2025 – A Vision With Customer Centricity, Digitalization, and Blockchain – Connect Europe 2018

  1. 1. © Generali Deutschland Informatik Services GmbH Generali Document Management 2025 A Vision with Customer Centricity, Digitalization, Blockchain and Couchbase Generali Deutschland Informatik Services Department BE Versicherungsbetriebssysteme Couchbase Connect 2018 London, 12 June 2018 Roberto Schmidt
  2. 2. © Generali Deutschland Informatik Services GmbH Generali Insurance with 57 million customers in 60 countries Couchbase Connect 2018
  3. 3. © Generali Deutschland Informatik Services GmbH Generali Insurance Trend Radar Technology 2018 Couchbase Connect 2018
  4. 4. © Generali Deutschland Informatik Services GmbH Functional requirements of insurance 2025 Couchbase Connect 2018 Vision of digital insurance
  5. 5. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Thesis: „80% of all insurance customers communicate exclusively digital with their insurance“ Functional requirements of insurance 2025 Couchbase Connect 2018 80%
  6. 6. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Thesis: „60% of all customer requests are processed by real-time self-services” Functional requirements of insurance 2025 Couchbase Connect 2018 60%
  7. 7. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Thesis: „At least 40% less people will work in the insurance company” Functional requirements of insurance 2025 Couchbase Connect 2018 40%
  8. 8. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Functional requirements of insurance 2025 Couchbase Connect 2018 Summary of the derived requirements for the Document Management from Vision 2025 40% 60% 80% > 100 functional requirements
  9. 9. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Vision of Document Management
  10. 10. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Thesis: „Trustworthy Digital Archives for customer files like in a safe” Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Safe
  11. 11. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Thesis: „Data privacy is the basis of thrust for our customers“ Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Privacy
  12. 12. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Thesis: „The Cloud technology provides the technical basis for digitization” Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Cloud
  13. 13. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Summary of the derived requirements for the Document Management from Vision 2025 Cloud Privacy Safe >100 non-functional requirements
  14. 14. © Generali Deutschland Informatik Services GmbH Summary Summary of results Couchbase Connect 2018 Cloud Datenschutz TR-ESOR 40% 60% 80%
  15. 15. © Generali Deutschland Informatik Services GmbH Functional requirements of insurance 2025 Couchbase Connect 2018 Implementation with Couchbase
  16. 16. © Generali Deutschland Informatik Services GmbH Couchbase will be the central hub for the document management IImplementation Couchbase Connect 2018 The Couchbase Enterprise Server supports the Generali Group in all six of our top areas 40% 60% 80% Cloud Privacy Safe & Resilience by designFraud Analytics Structured Writing Algorithm
  17. 17. © Generali Deutschland Informatik Services GmbH Thank you for your attention Kontakte: Generali Deutschland Informatik Services GmbH Department: Versicherungsbetrieb E-Mail: roberto.schmidt@generali.com Phone: +49 (0)40 2865 4681 Couchbase Connect 2018

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