Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Carnival Corporation: Smooth Sailing on the High Seas With Couchbase – Connect Silicon Valley 2018

57 views

Published on

Speaker: Greg Sullivan, VP of Information Technology, Carnival Corporation

For the travel and hospitality industry, the guest experience is everything! In fact, Carnival is the World's Leading Experience Enterprise with a fleet of more than 100 ships, serving over 740 worldwide destinations through nine leading cruise brands, and a global portfolio of islands, ports, resorts, trains, and motor coaches has made exceeding guest expectations the company’s No. 1 goal. Join Greg Sullivan, VP of Technology Platform Strategy, as he discusses the company's revolutionary OCEAN experience platform. Leveraging a proprietary xIOT platform, persistently connecting all guests via a wearable device across all aspects of the vacation experience, OCEAN enables highly personalized guest experiences at scale – all driven by real-time intelligence. Greg will share the strategy and challenges of taking compute, cloud, connectivity, and intelligence “to the edge” aboard Carnival Corporation’s Medallion Class cruise ships.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Carnival Corporation: Smooth Sailing on the High Seas With Couchbase – Connect Silicon Valley 2018

  1. 1. Connect 2018 – September 19
  2. 2. 2 WORLD’S LARGEST Experience Enterprise
  3. 3. 4 D E C A D E S O F A C Q U I S I T I O N S • 1 0 E X T R A O R D I N A R Y B R A N D S 7 5 0 Y E A R S C O M B I N E D N A U T I C A L E X P E R I E N C E OUR BRANDS
  4. 4. 220K P A S S E N G E R S A T S E A E V E R Y D A Y 12M G U E S T S F R O M 1 0 0 C O U N T R I E S 120K E M P L O Y E E S F R O M 1 0 0 + C O U N T R I E S 14M E X C U R S I O N S 50% O F G L O B A L C R U I S E P A S S E N G E R S 103 S H I P S I N T H E F L E E T 719 P O R T S
  5. 5. ALASKA
  6. 6. GUESTCENTRICITY™ HOLISTIC APPROACH
  7. 7. VACATION TIME FRICTION PERSONALIZATION EXPERIENCE MAXIMIZATION OUR FORMULA
  8. 8. 8 IT’S ALL ABOUT THE GUEST GUEST GENOME
  9. 9. Artificial intelligence and automation is the foundation behind Ocean’s Ecosystem intelligence strategy Mobile Application Code Database Network Container Micro-service Browser Synthetic Server Mainframe Log & Events API Cloud high fidelity, full stack data All transactions, all the time Connected end-to-end PurePath + Smartscape Automated workflows Automated problem detection Automated root cause analysis Causation gives answers Automation Natural language interface Automated business impact OneAgent Advanced analytics Expert knowledge built-in Self learning A.I. Real-time dependency detection Auto instrumentation Automate the effort
  10. 10. Intelligence Driven Experiences & Operations xIoT MEDALLION ECD DMU PORTALS ACCESS SLOTS/TABLES SENSOR PERSONALIZATION AT SCALE
  11. 11. Eliminate a barrier to cruising with FAST, RELIABLE, PERVASIVE & AFFORDABLE land-like WiFi experience Access Point in all staterooms High capacity ship network Highest Industry Bandwidth MEO Satellites GEO Satellites Multi band antennas Consumer friendly pricing F I R S T S H I P / C L O U D S Y N C H R O N I Z A T I O N
  12. 12. SMARTPHONE ANALOGY
  13. 13. 15 100% Deployed Caribbean Princess logo/image 100% Activated • +75 Miles of Cable • + 7,000 Sensors • + 4,000 Access Points • + 1,752 Door Portals • +2,000 TVs • + 116 Public Portals
  14. 14. Expand guest engagement and guest service availability DIGITAL EXPERIENCES Expedite Your Boarding Share Your Passport. Go. Experience The World Start Your Fun Spin The Wheel. Play The Cards. Find Your Way Locate Your Favorite Places. At Your Service Delivery On-Demand. Engage In Your Journey. EXTENDINGEXPERIENCE REDUCING FRICTION
  15. 15. 17 Platform OxC 1.0 OxC 1.1 OxC 1.15 OxC 1.2 OxC 2.0 OxC 2.1 OxC 2.2 HyperVisor OpenStack VMWare 6.5 VMWare 6.5 vRealize Operations Manager 6.6 VMWare 6.5 vRealize Operations Manager 6.6 VMWare 6.5 vRealize Operations Manager 6.6 VMWare 6.5 vRealize Operations Manager 6.6 VMWare 6.5 vRealize Operations Manager 6.6 Operating System CentOS CentOS 7.4 CentOS 7.4 CentOS 7.4 RHEL 7.4 RHEL 7.5 RHEL 7.5 Containers Docker CE Docker CE 17.07.0-ce Docker CE 17.07.0-ce Docker 17.06.2-ee-10 Docker 17.06.2-ee-10 Docker 17.06.2-ee-16 Docker 17.06.2-ee-13+ Database Couchbase CE Couchbase CE 4.5.1 Couchbase CE 4.5.1 Couchbase CE 4.5.1 Couchbase EE 5.1 Couchbase EE 5.5 Couchbase EE 5.5 Cassandra CE Cassandra CE Cassandra CE Cassandra CE Cassandra CE Cassandra CE DataStax Cassandra (enterprise support) Resiliency & Reliability Single Data Center Single Instance failure points Single Data Center Single Instance failure points Single Data Center Single Instance failure points Dual Data Center Multi-Instance of core platforms Dual Data Center Multi-Instance of core platforms Active/Passive HA Dual Data Center Multi-Instance of core platforms Active/Passive HA Dual Data Center Multi-Instance of core platforms Active/Active HA Messaging Kafka CE Kafka CE Kafka CE Kafka CE Kafka CE Kafka CE Confluent Kafka (enterprise support) Identity & Access Management OpenAM OpenAM OpenAM OpenAM OpenAM ForgeRock Enterprise ForgeRock Enterprise Environment Deployed Retired AWS Prod: Current GP Shoreside: Ocean AWS - QA, Production ShipSide: XiS. GP target July Shoreside: All Ocean AWS ShipSide: Xi. CB, XIS. GP target October Timeline to be agreed Timeline to be agreed OCEAN PLATFORM - OXC ROADMAP
  16. 16. Ocean Apps Platform Database OS Ocean Dev OxC 2.0 Ocean Dev OxC 2.0 All Microservices xiCMS CentOS Oracle Cassandra Multi-Instance Kafka Docker 17.06.2-EE16 Rabbit MQ Open AM (CE) SmartMonitoring DynatraceELK xiC Showcase (Physical) Portals Sensors Door Locks Door Panels XiS – Doral Princess 1 Data Center A - B Ocean Apps Platform Database OS Bundled Releases xiCMS RHEL 7.5 5.1.0 - EE Multi-Instance Kafka Docker 17.06.2-EE16 ForgeRock Open AM SmartMonitoring DynatraceELK xiC Lab (Physical) Portals Sensors Door Locks Door Panels Xi – Doral Princess 2 Data Center A Compute•Network OxC1.2 Compute•Network OxC2.0 Ocean QA Multi-Instance Kafka Docker 17.06.2-EE16 5.1.0 - EE Ocean Apps Legend Done In Progress Not Started At Risk Regal State Oracle Cassandra Legacy Suite Shipstar - Xi Shipstar - XiS VisiOnline - Xi VisiOnline - XiS Polar Ship Side - Physical Shore Side - AWS Ocean Production Multi-Instance Kafka Docker 17.06.2-EE16 5.1.0 - EE Ocean Apps Caribbean Production OxC 2.0 Regal Production OxC 1.15 Rabbit MQ Environment Progression XDCR-CB OracleGoldenGate OracleGoldenGate XDCR-CB Snapshot CB for Regal Upgrade Shift to Enterprise Edition products Ocean Stage OxC 2.0 5.1.0 - EE OCEAN PLATFORM – STRATEGY PROGRESSION
  17. 17. Every user, every device, every service, all infrastructure. AI powered, fully automated. Building a new model that makes the existing obsolete PROACTIVE MONITORING
  18. 18. MEDS – MEDALLION DIAGNOSTICS
  19. 19. 21 THE VISION
  20. 20. Expanding the market for cruise vacations by focusing on authentic cruise experiences with immersive original content. ORIGINALS DREAMS ADVENTURE CULTURE FLAVORS INSPIRATION AUTHENTICITY FAMILY I M M E R S I V E C O N T E N T P O R T F O L I O
  21. 21. Content Distribution Strategy N E T W O R K S O N D E M A N D V I E W E R S H I P S H I P D I G I T A L Content + Platform D I G I T A L O T T N E X T ocean.com M O B I L E N E W N E W

×