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Better protection, happier customers – Connect Silicon Valley 2017

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Speaker: Piyush Sharma, Vice President, Wells Fargo

Banking customers expect that modern technologies will protect them from fraud regardless of where they do business. Join Piyush Sharma to hear how Wells Fargo upgraded customer protection to detect fraud in real time across a broader range of customer activities.

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Better protection, happier customers – Connect Silicon Valley 2017

  1. 1. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. BETTER PROTECTION, HAPPIER CUSTOMERS Piyush Sharma, Vice President Wells Fargo
  2. 2. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. 2 About Wells Fargo • Founded in 1852 • Diversifed, community-based financial services company with $1.9 trillion in assets • Banking, insurance, investments, mortgage, and consumer and commercial financial services • More than 8,500 locations and 13,000 ATMs • Easy access to customer accounts through digital tools such as www.wellsfargo.com and downloadable apps for mobile devices
  3. 3. 3 Our goal: Adopt cutting-edge industry technology to protect customers in real time
  4. 4. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. 4 Our challenges • FICO Falcon: most robust multi-channel application available to manage the risk of debit and deposit activity • Advanced real time rules engine, customizable scoring model capabilities, high speed availability and effective/efficient change management/processing • Used ISAM files to store customer profile for faster response • Limitations: • Unable to scale the system horizontally or vertically to support future growth or expand it for different LOBs • Unable to replicate the data
  5. 5. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. 5 SOLUTION: FALCON + COUCHBASE FICO restructured Falcon to take advantage of Couchbase: • Performance • Scalability • Cross Data Center Replication Now protects Debit PIN, Debit SIG, and DepositTransactions vs. just Debit PIN
  6. 6. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. 6 Solution: Falcon + Couchbase
  7. 7. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. 7 TECHNICAL DETAILS 550 million docs stored and computed in Couchbase Up to 9,000 read and writes per second 3TB of RAM and 3.5TB disk storage 14-node cluster in production and BCP environments
  8. 8. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. 8 Processing 100% transactions in real time for fraud vs. 18% in previous system
  9. 9. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. 9 50M+ transactions per day vs. 4M+ in previous system
  10. 10. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. 10 <10 ms for read or write operations for majority of transactions
  11. 11. Confidential and Proprietary. Do not distribute without written consent by Wells Fargo Bank, N.A. ©Wells Fargo Bank, N.A. 2017. All rights reserved. THANK YOU

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