5 Tips for Enterprise IT Reliability


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Every organization wants IT reliability: confidence that technology-powered business processes will be available, perform well, and adapt to changing business conditions.

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5 Tips for Enterprise IT Reliability

  1. 1. 5 Tips For Ensuring Enterprise IT Reliability<br />March 2010<br />Organizations are looking to increase reliability and better manage IT systems. Following are 5 tips to help improve the value of IT systems for ongoing performance management, service level agreements (SLAs), capacity planning, and optimizing IT services to business needs. <br />
  2. 2. 1. Connect the Dots<br />Transactions are the common denominator of all IT elements to build the foundation by:<br /><ul><li>Linking isolated IT silos
  3. 3. Establishing a horizontal foundation that connects:
  4. 4. End-users
  5. 5. Networks
  6. 6. Proxy Servers
  7. 7. Web Servers
  8. 8. Load Balancers
  9. 9. Application Servers
  10. 10. Message Brokers
  11. 11. Databases
  12. 12. Mainframes</li></ul>Today’s siloed approach<br />
  13. 13. 2. Monitor IT Performance by Transactions<br />It’s important not only to measure the end user experience, but also understand how it’s affected by response times and workloads across multiple tiers<br />Focusing on tracking transactions across all hops allows:<br /><ul><li>Quick isolation and root cause analysis
  14. 14. Proactive tuning
  15. 15. Future planning</li></ul>Dynamic detection and topology mapping<br />
  16. 16. 3. Audit All Transactions<br /><ul><li>Auditing initiatives takes months and still may result in disparities between back-end databases and end-users
  17. 17. Business Transaction Management provides complete audits by:
  18. 18. Tracing all transactions 24x7
  19. 19. Ensuring 100% accuracy with the end-user
  20. 20. Collecting granular information to provide a business view of the data center
  21. 21. Knowing which activity was yielded by each end-user request, down to the granular level of SQL statements or any other call</li></li></ul><li>4. Monitor Application Activity Level<br /><ul><li>Use a reliability platform dashboard to:
  22. 22. Watch sensitive areas
  23. 23. Detect abnormal use
  24. 24. Find thieves/malicious users before harm is done to the infrastructure
  25. 25. Detail what damage was done and how to fix it</li></ul>An example of a system-wide workload demonstrates where issues occur<br />
  26. 26. 5. Predict Capacity Need Changes<br />By tracking individual transactions, IT managers gain predictive abilities. Answer capacity questions such as:<br /><ul><li>Does the application need to be tuned?
  27. 27. Does more hardware need to be provisioned?</li></ul>Correlated transactional data for IT reliability <br />
  28. 28. 5 Tips for Ensuring IT Reliability<br />IT reliability is critical to business success as downtime and poor performance of applications directly impact revenue, brand, customer loyalty and retention. Business transaction management is emerging as one approach to help ensure IT reliability.<br />For a detailed white paper on this topic or to learn more about business transaction management, visit: www.correlsense.com<br />