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2011 11-08 14.31 Best Practices in Managing and Monitoring Mobile End User Experience


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Today’s explosion of mobile users means more of your customers will connect with your business via their iPhone, Android, or Blackberry smartphone. Existing end user experience monitoring tools, however, have challenges when working with these rapidly changing iOS, Android, or Blackberry devices, leaving you with a limited view of how your web systems are performing. In this online web seminar, we will explore the issues businesses are facing managing and monitoring the mobile end-user experience. This presentation will teach you:

- The unique technological challenges of measuring the mobile end-user experience
- Innovative approaches to managing and monitoring your website across the boundaries of your data center, cloud and mobile carriers
- Case studies of how organizations are monitoring mobile web devices

Speaker: Dan Juengst, VP of Solutions Engineering, (Correlsense)

Published in: Technology, Business
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2011 11-08 14.31 Best Practices in Managing and Monitoring Mobile End User Experience

  1. 1. Best Practices in Managing andMonitoring Mobile End UserExperienceNovember 8, 2011
  2. 2. Agenda1. Background2. Challenges3. Approaches/Solutions to Mobile Monitoring4. Case Studies5. Q&A
  4. 4. Housekeeping• Presentation will last 30 minutes• Submit questions via the chat window• Slides will be made available tomorrow
  5. 5. Featured Speakers Dan Juengst VP, Solutions Engineering Correlsense
  7. 7. 116 million Americansconsume mobile media -August 2011
  8. 8. Mobile devices nowrepresent 7% of allweb traffic - Source: comScore
  9. 9. Mobile retail traffic todouble this holiday season - Source: IBM
  10. 10. 74% of users will bounceafter waiting 5 secondsfor a mobile site to load
  11. 11. Hundreds of Androiddevices with differentrevisionsIs everyone getting thesame web experience?
  13. 13. 1. Be Strategic Tie your mobile strategy to biz goals with measureable SLAs
  14. 14. 2. Be Mobile-ready• Build for the mobile web • Fast load times • Simple navigation • Content should fit on screen • Consistent experience across devices/platforms • Collect feedback and use analytics
  15. 15. 3. Be OpenKeep biz stakeholdersin the loop and ensureSLA data is accessible
  16. 16. 4. Be Paranoid
  17. 17. Watch Every Transaction for Every User SERVER WEB APP SVR PROXY MQ/ESB LDAP CORBA DCOM Web Services Datacenter
  18. 18. Track Key User Experience Metrics Mobile Total End-User Response Time Browser Rendering Time Datacenter Time Network LatencyMobile Real User Monitoring Rendering
  19. 19. And See Every Hop of the Transaction Mobile Proxy Server Web Server App Server Data Warehouse Gateway Mainframe DatabaseDynamic Transaction Path Detection Rendering
  20. 20. One-Click Problem Isolation
  21. 21. 5. Be Smart - Understand what is happening across the Space-Time continuum
  22. 22. Look Across Time
  23. 23. Look Across Space
  24. 24. Boston Seems to Be Fine
  25. 25. Houston Has A Problem
  26. 26. 6. Be Lazy Set SLAs and get an SMS on your couch when there is a problem
  27. 27. Enforce SLAs on End-User Experience
  28. 28. Application End-User SLAs
  29. 29. To Summarize• Can’t understand mobile performance without monitoring the experience of real users – Be ready – Be mobile – Be open – Be paranoid – Be smart – Be lazy
  30. 30. Case Study: Major ConsumerElectronics Company Adopting Mobile Technologies for Improved EmployeeSetting Productivity Designed and built SmartPhone applications for “Mobile CRM Workforce” Order Entry Multiple Client Types Android Windows Mobile Users complaining about application performanceChallenge No visibility into Mobile Appication Transactions Huge Headache for CIO Deployed SharePath with Mobile Open API CollectorSolution imbedded within SmartPhone Apps Defined SLAs and were alerted upon violations Used SharePath to track Mobile Transactions and identify bottlenecks Re-architected applications for better performance
  31. 31. How We Do It LDAP SERVER SharePath Mobile PageTracker WEB SVR MQ/ESB PROXY SVR (.Net) (Native) APP SVR (C++) (Java) SharePath Web Mobile App Collector Services Open API SharePath Collector SharePath BackEnd Server
  32. 32. QuestionsMore Get your free copy SharePath RUM today!