Corporate Insight provides competitive intelligence, consulting and user experience research to the nation's
leading financial, health and education institutions. For more than two decades, the firm has tracked
technological developments in the end-user online experience, identifying best practices in online financial
services and investing, mobile finance, social media and other emerging areas. Corporate Insight offers
subscription-based Monitor services in 14 verticals, including banking, healthcare and alumni relations, along
with custom research, digital capabilities audits, special studies, user research and other consulting services. The
firm helps its clients—including 70% of the financial services firms in the Fortune 500—to remain at the forefront
of industry trends and improve their competitive position.
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This month, we are proud to present our annual Bank Monitor Awards, highlighting the best online and mobile
banking account tools and features offered by firms in key areas.
The categories selected for this annual report cover only private site features, including the account
maintenance capabilities that most impact the customer experience. In this report, we provide examples of the
best in class for each of the online and smartphone tools covered and explain why we consider these features to
be industry leaders. We distribute Monitor Awards in gold, silver or bronze based on the quality of outstanding
features and tools.
To review, a Gold Medal is reserved for the most robust and valuable tools, those that most closely achieve the
ideal combination of important features and intuitive functionality. A Silver Medal goes to tools that offer great
value but lack in some of the outstanding qualities of the best tools. A Bronze Medal recognizes those tools or
features that are imperfect but still offer card holders a valuable experience.
Bank Monitor Awards
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Transaction History and Statements
Desktop Site Transfers and Payments
Mobile Deposits, Payments and Transfers
Website Design and Usability
Promote Your Firm’s 2016 Monitor Awards!
Corporate Insight is happy to assist all award-winning firms in promoting their honors. For more
information and for examples of past promotions, contact us at email@example.com.
Account Summary Information
Private Site Help and Self-Service