An examination of use of multi-sensory design tactics and affordances and how they can facilitate inclusion and access and where they fall short. Call outs to specific considerations that are citical to these affordances.
Towards Inclusion and Access
The user exists within both physical and digital space.
Many variables combine to deﬁne the user experience within and across
Consideration of either of these spaces cannot be done in isolation. We
must consider both, as we think towards inclusion, access, and meaningful
Rather than design and develop something and then ﬁgure out how to make
it accessible, we design with a consideration to all audiences, and all vectors
of human diﬀerence, from the outset.
Exclusion is the result of mismatched intentions: design intent vs user intent.
Our responsibility is to know how our design intent aﬀects, responds to, and
facilitates user intentions.
Resolving these points of exclusion yields not only inclusion, but immersion
The facets of our approach:
• mixed interaction design (passive, active, interactive)
• analogue and digital blends (mixed and trans media)
• stylistic variety
. Haptic, texture, vibration
. Temperature, pain, itchiness, ticklishness
. Balance, body position
4. Osmoreception (Thirst, Hunger)
Using multi-sensory design for inclusion and access is a beneﬁt, not a
Happy accidents happen (innovation is provoked).
This is not a zero sum game. The whole is greater than the sum of its parts
(this is actually true, not just a cliché).
Multi-sensory design does not guarantee immersion, nor inclusion or
Multi-sensory design tactics, in service of inclusion, provides rich,
immersive, and accessible experiences, when implemented deliberately.