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Digital Customer Service

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Conferencia sobre tendencias en Digital Customer Service, de Manuel Serrano Ortega, Gerente de Transformación Digital de Accenture.

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Digital Customer Service

  1. 1. DIGITAL CUSTOMER SERVICE TENDENCIAS 201X ManuelSerrano Ortega Gerente de Transformación Digital manuel.serrano@accenture.com @manoloserrano
  2. 2. Digital Contact Center revolution start here
  3. 3. #0 WHERE WE ARE
  4. 4. #1 WHERE WE GO
  5. 5. 1#Trends Customer Experience
  6. 6. 2#Trends Mobile First
  7. 7. 3#Trends Speak to me
  8. 8. 4#Trends Live Tech Support
  9. 9. 5#Trends Reality Augmented
  10. 10. 6#Trends Digital Assistant
  11. 11. 7#Trends Re-Humanizing Care
  12. 12. 8#Trends Proactive Care
  13. 13. 9#Trends Authentification & Biometric
  14. 14. 10#Trends Security
  15. 15. 11#Trends Gamification
  16. 16. Copyright © 2015 AccentureInteractive & FJORD. Todoslos derechosreservados. Confidencial. 16 DIGITAL CUSTOMER SERVICE VALUE Customer Experience Cost Effective
  17. 17. THANK YOU! ManuelSerrano Ortega Gerente de Transformación Digital manuel.serrano@accenture.com @manoloserrano

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