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Does Your Customer And Employee Feedback Match?

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Have you ever walked into a business and immediately had the feeling that there was a mismatch? A mismatch between what the goals of the employee whom was helping you and you as a customer? The number one purpose for every business is to serve it's customers. You see this type of mismatch when employees aren't aligned with the same goal. Vancouver's Momentum Fitness demonstrates that it's possible to have this alignment. "The things that resonated with our trainers, the feeling of family and fun are the same things we hear back from our clients".

Find out how the owners of Momentum Fitness maintain this alignment and retain employees in a challenging industry.

converticulture.com/003

Published in: Business
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Does Your Customer And Employee Feedback Match?

  1. 1. DOES YOUR CUSTOMER AND EMPLOYEE FEEDBACK MATCH?
  2. 2. AT VANCOUVER'S MOMENTUM FITNESS THEY MATCH.
  3. 3. THE THINGS THAT RESONATED WITH OUR TRAINERS, THE FEELING OF FAMILY AND FUN ARE THE SAME THINGS WE HEAR BACK FROM OUR CLIENTS.
  4. 4. "EVERY TIME YOU HAVE TO SWITCH YOUR STAFF AROUND IT COST YOUR BUSINESS"
  5. 5. Employee Culture Is Not Survivor Based
  6. 6. STRUCTURES AND PROCESSES HELP MAINTAIN YOUR CULTURE THEY DON'T RESTRICT IT.
  7. 7. ARE THE RELATIONSHIPS BETWEEN EMPLOYEES AND CUSTOMERS ALIGNED?
  8. 8. WHAT CAN YOU DO ABOUT IT BEFORE IT’S TOO LATE? LEARN FROM MOMENTUM FITNESS, WHERE THEIR AVERAGE TENURE IS FIVE TIMES HIGHER THAN THE INDUSTRY STANDARD.
  9. 9. Join The Free MasterClass Session Converticlutre.com/003

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