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László Mezei - The future of customer service on mobile platform

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Many brands from banks to telecom providers offer self-care services on mobile platforms to a large number of customers. Are these mobile apps and mobile-optimized websites up to today’s standards? Aren’t there new directions that providers should try? How about making self-care services personal, empowering and relevant? We can focus on e.g. our customer’s family and web-connected objects like a car or alarm system, and create apps that have a chance to truly engage users on a daily basis, converting them to loyal customers.

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László Mezei - The future of customer service on mobile platform

  1. 1. TEAMWORK MERGING ROLES ITERATIONS MINIMUM DELIVERABLES USERS INVOLVED
  2. 2. thinks strategic great with clients bilds html prototypes ux producer seasoned ux researcher sometimes highly visual wireframes
  3. 3. graphic artist Photoshop guru ux designer ux researcher

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