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We l c o m e             !
"Hugh has added a lot of value to our business,through business coaching and sales training.Most recently he used Conversa...
"Hugh was recommended to me as aperson     of   good    character   andexceptional training skills; he not onlydisplayed t...
y are s…                               e the way                          caus                      ™ be so many          ...
y are s…                               e the way                          caus                      ™ be so many          ...
"Engaged to deliver a tailored program for 10 ofour people to view "Selling is Just aConversation" over 4 weeks. Feedback ...
"Thank you for a well run workshop. Both thecontent and the delivery were outstanding!What I found extremely powerful abou...
We a re fo r yo u i f yo u n                             e   e d to . . .
We a re fo r yo u i f yo u n                                                   e                  e d to . . .       impro...
"Having attended a number of salestraining courses over the years, I thoughtthe emphasis on relationship building withthe ...
"In this day of email, SMS and MSN itwas a refreshing reminder that somepeople think the “art of conversation”has not been...
ns Ma tter™  onve rsatio  nd C       am  e ar e fr     al ise     -v it       in re          ts         ien ion.  ur  clo ...
"Your willingness to assist us at short noticewas outstanding. As anticipated we met withthe company Director of the poten...
"Hugh... ran a four hour workshop for theHilton Hotels Senior Leadership Team inAustralasia and as a result has securedadd...
"Everybody thoroughly enjoyed the day,there was a good dose of humour whichkept everybody well and truly motivated andthe ...
"Thanks again for your motivational,inspirational      &      entertainingpresentation to my team at ourCaloundra offsite....
ell ing            ll s       e a heWe  ar       a  ll t e buy              pl          Peo t - not      e.   tim e firs  ...
"Hugh has presented on goal setting andpersonal selling to my TEC group as well as toprospective TEC CEO members. He deliv...
"Thank you for a well run workshop. Both thecontent and the delivery were outstanding!What I found extremely powerful abou...
H o w do we do w h at we                           do?
H o w do we do w h at we                                      do?Speaking  Coaching    Facilitated Workshops
"Hugh is brilliant! Whilst being   coached I have really enjoyed his effective and articulate examples. A   few of his sha...
We continue to get astounding resultsfrom our staff from your "Presentationis   Just a Conversation" course. Theconfidence ...
Drawing out my development areas and assistedme in ways to improve them ... Providing a cleardirection and focus on things...
Tha nk Y        ou!
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Conversations Matter™

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Conversations Matter™ because they are fundamental to success in so many ways.

They matter because…

* you make more money if you really understand how to talk to your staff; (1)
* you work harder and stick around longer if you engage well with your managers and colleagues;
* you have much better relationships if you talk and support each other. (40% of marriages end in divorce, 20% of defacto relationships split within 18months of the birth of a child, and 70,000 kids, under the age of 18, are experiencing their birth parents separating) (2)
* you live longer if you contribute to open, caring and honest conversations. (3)
___________

1. Since 1998 Fortunes 100 Best Companies to Work For has shown their stocks have returned 5 times as much to investors as the market in general.
2. Australian Bureau of Statistics.
3. Dean Ornish: Love and Survival: The Healing Power of Intimacy.

Published in: Business, Education
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Conversations Matter™

  1. 1. We l c o m e !
  2. 2. "Hugh has added a lot of value to our business,through business coaching and sales training.Most recently he used Conversation M.O.D.E. tofacilitate broader understanding of peopleswork preferences which has really resonatedwith all team members and they are nowappreciating their individual strengths but alsothe value of others styles. We will work withHugh in the future as he makes it a point tounderstand our business and is professional inall that he delivers." Head of People and Culture, The Wine Society
  3. 3. "Hugh was recommended to me as aperson of good character andexceptional training skills; he not onlydisplayed these qualities but also wasengaging, communicative, flexible andimaginative. Hugh helped us to growCandle into one of the most admiredcompanies in the industry. I highlyrecommend him for culture changingsales oriented assignments." CEO, Candle Recruiting
  4. 4. y are s… e the way caus ™ be so many atter ess in ons M ur succ rsati o yoC onve ntal tfund ame
  5. 5. y are s… e the way caus ™ be so many atter ess in ons M ur succ rsati o yoC onve ntal tfund ame you make more money if you talk, really talk to your staff and clients; you work harder and stick around longer if you engage well with your managers and colleagues; you have much better relationships if you talk and support each other than if you don’t; you live longer if you contribute to open, caring and honest conversations.
  6. 6. "Engaged to deliver a tailored program for 10 ofour people to view "Selling is Just aConversation" over 4 weeks. Feedback from theteam was: "best money I have ever spent", "besttraining course ever", "valuable from the first tothe last minute", "made me think totallydifferently about how I execute my job -learned a lot". We will engage Hugh againbecause he engages honestly, professionally,warmly and thought provokingly." Head of Sales Engagement & Support Services, Communications Design & Management Pty Limited
  7. 7. "Thank you for a well run workshop. Both thecontent and the delivery were outstanding!What I found extremely powerful about Sellingis just a conversation is that it puts into aprocess something which requires a high levelof self awareness and inter-personalproficiency. Making something intangible,tangible for the process driven individual. Thismakes it particularly relevant for those of usselling services and who are by nature morefact based rather than relationship drivenindividuals." Director - Consulting, Portland Group
  8. 8. We a re fo r yo u i f yo u n e e d to . . .
  9. 9. We a re fo r yo u i f yo u n e e d to . . . improve sales performance increase engagement with staff and clients influence more manage challenging conversations/relationships improve your personal brand present with impact o n ve rs atio n s ! St a ke sC .C. E . yo u r Hig hLe a r n h o w to A
  10. 10. "Having attended a number of salestraining courses over the years, I thoughtthe emphasis on relationship building withthe client through conversation was adifferent angle. The ‘Selling is Just aconversation’ methodology helped ourmore experienced sales people, as well asthose that had never been on a coursebefore and don’t consider themselves in asales role." Director, Solutions Asset Management Limited
  11. 11. "In this day of email, SMS and MSN itwas a refreshing reminder that somepeople think the “art of conversation”has not been lost. Meeting andlistening to Hugh could not have comeat a better time for our business. Hisimpact started the minute he arrivedbut will continue long after he left." National Business Development Manager Conveyor and Hoist
  12. 12. ns Ma tter™ onve rsatio nd C am e ar e fr al ise -v it in re ts ien ion. ur clo rs atc on ve r it’s he het one or W o- on e-t -ma ny. one -to
  13. 13. "Your willingness to assist us at short noticewas outstanding. As anticipated we met withthe company Director of the potential companyclient. As planned with you we left the meetingwith a definitive commitment by him to forwardthe company’s legal future work to us. I wasvery pleased with the result and moreimportantly how we managed the meeting.I am convinced that the “Just a conversation”method and preparation was fundamental tothe success of the meeting for all parties." Principal, Vincent CCL
  14. 14. "Hugh... ran a four hour workshop for theHilton Hotels Senior Leadership Team inAustralasia and as a result has securedadditional work from a number of individualHilton hotels. Hugh is engaging as a presenterand delivers a simple message throughConversation M.O.D.E.™ in a way that is fun forall. We all learnt something about ourselves thatwill add value within the teams we work andhow we communicate with each other. I wouldnot hesitate to recommend Hugh to otherbusinesses." Regional Director of Human Resources - Australasia, Hilton Hotels of Australia
  15. 15. "Everybody thoroughly enjoyed the day,there was a good dose of humour whichkept everybody well and truly motivated andthe outcome was very positive. Our teamactively applies what they have learnt whencommunicating with clients as well assuppliers which in turn enhances our abilityto provide superior care." Managing Director, Fracht Australia
  16. 16. "Thanks again for your motivational,inspirational & entertainingpresentation to my team at ourCaloundra offsite. We thoroughlyenjoyed every moment of it and thegroup came away feeling bothenergised and convinced of the manybenefits of simply having an engagingconversation with our customers." Operational Delivery Manager SingTel Optus Pty Limited
  17. 17. ell ing ll s e a heWe ar a ll t e buy pl Peo t - not e.  tim e firs l eop panies or p eek c om o s nd s. S d a uct tan rod ers p to und age in en g ns. tio ons rsa ersati nve Conv co ca use Be Ma tter™
  18. 18. "Hugh has presented on goal setting andpersonal selling to my TEC group as well as toprospective TEC CEO members. He delivers withmuch energy and is able to connect in a waythat facilitates people to gain insights into theirown behaviours when it comes to sellingthemselves or their organisations products/services. I would recommend Hugh to anyorganisation which is seeking to lift the salesperformance of its people." Chairman, Centricom Pty Ltd.
  19. 19. "Thank you for a well run workshop. Both thecontent and the delivery were outstanding!What I found extremely powerful about Sellingis just a conversation is that it puts into aprocess something which requires a high levelof self awareness and inter-personalproficiency. Making something intangible,tangible for the process driven individual. Thismakes it particularly relevant for those of usselling services and who are by nature morefact based rather than relationship drivenindividuals." Director - Consulting, Portland Group
  20. 20. H o w do we do w h at we do?
  21. 21. H o w do we do w h at we do?Speaking Coaching Facilitated Workshops
  22. 22. "Hugh is brilliant! Whilst being coached I have really enjoyed his effective and articulate examples. A few of his sharp sentences havealready secured me meetings. Helpfuland knowledgeable, his experience is awesome." Consultant, Navigator Project Finance Pty Ltd
  23. 23. We continue to get astounding resultsfrom our staff from your "Presentationis   Just a Conversation" course. Theconfidence levels after the training areway up, the feedback is excellent and thequality of presentations vastly improved.Instead of having to drag our staff alongwe now have them lining up. This is in nosmall way a tribute to both the way youhave structured the course but also toyour dynamic training style. Learning and Development Unit Manager Australian Quarantine and Inspection Service
  24. 24. Drawing out my development areas and assistedme in ways to improve them ... Providing a cleardirection and focus on things that needed to bedone ... Working with me in strengthening myapproach to dealing with senior management ...Assisting me in being more goal focused andalso defining the activities to achieve the goals ...Tracey provided the skills to not only draw outmy thoughts but also to use her as a soundingboard for ideas and initiatives. I believe it hasbeen the most valuable piece of development Ihave received since starting with KPMG. Director, KPMG
  25. 25. Tha nk Y ou!

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