Continuity Sa Client Chronicle Q3 2012

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Continuity Sa Client Chronicle Q3 2012

  1. 1. Q3 2012 Keeping ContinuitySA clients informed Editor’s Note The third issue of Con nuitySA Client Chronicles is filled with news on current In this Issue developments, expert insights and useful informa on. I would like to take the me to thank all contributors for their informa on.1 Exci ng mes ahead The main feature is around the This feature also recaps the launch of our mobile data2 Con nuitySA and announcement of our SAP Cer­ centre and the launch of our new service for Internet Britehouse announce fied disaster recovery offer­ Solu ons clients. Cer fied SAP disaster ing. This new offering allows recovery offering customers to reduce risk and Con nuitySA is commi ed to sustainable development outsource specialist cri cal serv­ and this year we have commi ed and encouraged our3 ISO 22301 v BS 25999 employees to experience the personal reward of giving ices necessary to manage SAP sys­ tems administra on and related services. their me and sweat equity towards our current corpo­7 Con nuitySA keeps rate social investment program, Raising a Roof with CANSA up and running Con nuitySA will provide the infrastructure, connec v­ ity and workplace recovery elements of the offering and Habitat for Humanity.8 Ge ng to grips with Britehouse will provide a suite of services aimed at en­ So lastly don’t forget you can make contact with us in VDI ­ PART 2: Virtual hancing the performance and opera onal management so many ways, besides joining us on our social net­ Desktop Infrastructure of the en re SAP stack. works, like LinkedIn, Facebook and Twi er, you can also or a well­managed At recent talks hosted by Con nuitySA, we had Chantel contact us directly through our website for any query infrastructure? Lindeman of Frost & Sullivan come in and talk about that you may have.9 Cloud is changing how cloud is changing the business con nuity industry. Remember you are welcome to send us your news and business con nuity It was noted that the growing move to cloud compu ng views and we will be willing to include this in our final industry has the poten al to change the way not only that com­ issue of client chronicles for 2012.11 Ge ng to grips with panies implement business con nuity and disaster re­ VDI ­ PART 3: VDI vs covery but also how they see it. tradi onal thin client So for those of you that don’t know the key fundamen­ Editor – Cindy Bodenstein compu ng tal differences of ISO 22301 versus BS 25999 then Eu­ cindy.bodenstein@con nuitysa.co.za12 Con nuitySA Innova­ gene Taylor, Managing Director of TaGza (UK) Limited, marke ng@con nuitysa.co.za on ­ Book a test from has taken the me to spell this out to you in laymen’s terms, so turn to page four for more informa on. www.con nuitysa.co.za our website13 Con nuitySA launches mobile data centre Business Update: Exci ng mes ahead14 Building towards the Future by Michael Davies – Managing Director, Con nuitySA15 Na onal Bandana Day There are a number of exci ng developments in the business con nuity16 Ge ng to grips with world and at Con nuitySA, one such development being the new standard VDI ­ PART 4: VDI vs on business con nuity, ISO22301, which has now been published. For com­ tradi onal thin client panies that conform to BS 25999 which has been widely u lised un l now, compu ng it is important to understand that there are a number of differences between the ISO22301 and BS 25999 standards. What is immediately no ceable is17 Con nuitySA launches that the new ISO standard places more importance on business con nuity new service for Inter­ in organisa ons, which is good news for Business Con nuity Management net Solu ons clients (BCM) prac oners.19 IT Service Con nuity® Training All Links now Interac ve and Live! 1
  2. 2. F urther exci ng developments re­ Recent developments at Con nuitySA are Con nuitySA will con nue to strive to be late to where we may be able to that we have launched a cer fied SAP dis­ opera onally relevant and deliver cus­ go with cloud compu ng and an aster recovery solu on for SAP users in tomised BCM solu ons to our clients. We increasingly mobile workforce and partnership with Britehouse and have also look forward to the ever improving BCM how technology progresses to launched a bandwidth disaster recovery so­ services and products that we can offer inbe er enable BCM solu ons for the evolv­ lu on for Internet Solu ons clients. These the future.ing work environment. are just two examples of how we are mov­ ing forward to provide be er solu ons. Con nuitySA and Britehouse announce Cer fied SAP disaster recovery offering By Jus n Lord Con nuitySA, the leading African business con nuity provider, and Britehouse are jointly offering a solu on for managing the performance of SAP systems combined with disaster recovery services. Britehouse, a member of the Dimension Data group, is a business process automa on and applica on pla orm specialist company. Britehouse is the first and only Partner in Africa SAP Cer fied in Cloud Services and an advanced partner in SAP Hos ng Services.The new offering, which has been cer fied to system change management andby SAP AG, allows customers to reduce risk Inventory repor ng and capabili es ad­and outsource specialist cri cal services dressing governance and risk managementnecessary to manage SAP systems adminis­ requirements. Without being a SAP Basistra on and related services. administrator, you will now know what is happening within your PRD SAP landscape,Con nuitySA will be providing the infra­ as and when things change.structure, connec vity and workplace re­covery elements of the offering out of its “SAP Insight Services reduces the workloadmul ple data centres across Africa. “The administra on and daily Basis tasks, withmove towards virtualisa on means we can monitoring policies, capacity managementoffer clients virtual resources on demand, and custom checks in real me,” says War­ “This is an extremely cost­effec ve way towhich in turn supports this type of spe­ ren Small, a director at Britehouse. “The achieve peace of mind: it’s offered at acialised, service­based offering,” says Jus n focus here is on preven ng disasters from monthly cost with no hidden extras, it isLord. “Many of South Africa’s leading com­ occurring by truly understanding what’s easy to scale, and includes necessarypanies rely on SAP, so a cu ng­edge but going on in the SAP environment. Clients frequent tes ng cycles to conform to yourcost­effec ve solu on specifically designed who take this op on would then be respon­ governance and risk management require­for SAP is just what the market ordered.” sible for their own disaster recovery services ments.” and business con nuity, but the informa­Si ng on top of the infrastructure layer, on from SAP Insight Services would make Small points out that by automa ng theBritehouse will provide a suite of services that process much quicker and more effec­ monitoring process, the new offering freesaimed at enhancing the performance and ve.” in­house IT staff from performing laboriousopera onal management of the en re SAP systems checks, thus making them availablestack (applica on, database and servers). The second op on is a fully managed and to perform work that adds value within theTwo op ons are offered. outsourced solu on,”SAP Managed Serv­ enterprise. Addi onally now these internal ices”. In this case, the Britehouse SAP spe­ staff members can channel their efforts andThe first op on, “SAP Insight Services”, uses cialist DR team, in conjunc on with a en on to performing internal op misa­Syslink Xandria to offer integrated monitor­ Con nuitySA would assume responsibility on work, as the monitoring and real­ meing of the SAP Produc on (PRD) environ­ and control of the SAP environment and system analy cs is being provided andment by Britehouse’s specialist SAP Basis would perform the con nuity processes catered for.team. The solu on will make a real­ me, and administra ve func ons necessary tocustomisable dashboard available to clients, restore the SAP instances within the Con ­ “This is a specialised solu on aimed at theallowing them to monitor system perform­ nuitySA infrastructure. SAP environments, which is arguably theance and receive performance alerts before most business­cri cal in the company,” saysproblems develop. The solu on offering fur­ “This op on extends the value proposi on Jus n Lord. “The combina on of remote to include the skilled resources needed to monitoring and analysis plus the fully man­ther provides detailed SAP Centric system bring up the SAP environment quickly and aged disaster recovery services eliminatesanaly cs and informa on relevant to the safely—something that’s essen al givenstability and opera onal availabilityof your a primary worry for CIOs.” how reliant companies are on their enter­SAP systems, which includes the OS, DB and prise systems,” says Small.SAP workloads. SAP Insight Services, pro­vides customisable system checks and serv­ice level response informa on, in addi on 2
  3. 3. ISO 22301 v BS 25999Beware the Myth!Having recently implemented a BCMS aligned with the recently published ISO22301 andhaving spent the past 4 years taking companies through cer fica on to BS25999 I amdelighted to have this opportunity to reflect on some key differences between the two.At the outset let me dispel the myth that 22301 is 25999 with a bit more wrapping – itisn’t!This misunderstanding may stem from the fact that 22301 and 25999 are both BusinessCon nuity Management Systems standards with good basic principles but the “similar­ity” ends there.In defence of 25999 though, it did set the pla orm for sound global business con nuitymanagement principles which were fundamental in the founda on for compiling 22301.Building structures vary and therefore so willtheir maintenance requirements By Eugene Taylor MBCI, Managing Director, TaGza (UK) Limited,Let’s first look at the structure of the two documents and then examine a few examples Wa ord, Hertsof fundamental differences. www.TaGza.Biz 25999: 22301: • Sec on 3: Establishing and managing the BCMS (Scope, • Sec on 4: Context of the Organisa on, Needs of interested Objec ves, Policy, Resources, Competencies, Embedding, par es, Determining Scope, Documenta on) • Sec on 5: Leadership • Sec on 4: Understanding the Org (BIA, Risk assessment, Strategy, Developing a Response, Exercising, Maintaining, • Sec on 6: Planning Reviewing) • Sec on 7: Support (Resources, Competence, Awareness, • Sec on 5: Internal audit, Management review Communica on, Documented Informa on) • Sec on 6: Preven ve and Correc ve ac ons, Con nual • Sec on 8: Opera on, BIA, Risk Assessment, Strategy, improvement Procedures • Sec on 9: Performance evalua on • Sec on 10: Improvement So – not only are the structures different but there are addi onal language and considerably varying format requirements which may well a ract different approaches during compliance assessments. Those aligned or cer fied to BS25999 who might assume they could just copy and paste to comply with ISO22301 would be adop ng a very dangerous approach.So, more trees will need to be cut down …Documenta on! Documenta on! Documenta on!The fundamental difference is that compliance to 22301 requires a load more documentary evidence.Have a look at sec on 8 of 22301 and you will no ce there are now more onerous requirements on documented processes – quite afew of which were not requirements in 25999. Be especially wary of sec on 7 which has a lot to say about documented informa on.In fact, 22301 men ons “documented” evidence requirements all over the place – some 27 clauses in contrast to 24 clauses in 25999.Don’t be fooled by this hint implying only a “li le more” as the clauses requiring “documented” anything in 22301 are much moredetailed and prescrip ve. 3
  4. 4. ISO 22301 v BS 25999For example:25999:4.1.1.1 Understanding the Organisa on: BIA: There shall be a defined, documented andappropriate method for determining the impact of any disrup on of the ac vi es thatsupport the organisa ons key products and services (see 3.2.1).22301:8.1c Opera on: The organiza on shall determine, plan, implement and control thoseprocesses needed to address the risks and opportuni es determined in 6.1 and to meetrequirements, by keeping documented informa on to demonstrate that the processeshave been carried out as planned.8.2.1a The organiza on shall establish, implement and maintain a formal and docu­mented process for business impact analysis and risk assessment that establishes thecontext of the assessment, defines criteria and evaluates the poten al impact of a dis­rup ve incident.These quirky li le twists in the language make the demand on compliance evidencemuch more voluminous, 25999 merely requiring a method while 22301 requiring infor­ma on and process – both of which could become subjec ve issues.Just a li le warning! There are some clauses that require evidence but don’t specify“documented evidence” however when reading the clauses there appears no other wayto provide “evidence” ­ other than by documented means. To the board we go … This bit I really like! Sec on 5 of 22301 clearly requires “board level” leadership commitment and this means BCM cannot be shoved in some cupboard and brought out conveniently each year to be dusted off. At this point it might be worth men oning the “notes” within 22301. Whilst many of the clauses are clearly prefixed with references there are also a number of “notes” within 22301 and my guess is that auditors will use those for compliance requirements. So, while some clauses in 22301 may not reference requirements previously evident in 25999, the “notes” capture similar “indica ve requirements”. Watch them!No more holidays for BC Prac oners!For those looking to apply a BCMS for the first me and take the 22301 route life should bepre y peachy as 22301 has a very nice structure which could well define the implementa onapproach.For those who have been aligned or been cer fied to 25999 there will be a significant risein workload to meet the requirements. Removing the reference to “25999” in governancepolicies, associated BCMS documenta on, awareness and training material will be a taskon its own.But – this is a good me to take advantage of 22301 to improve a BCMS which is currentlystructured under 25999. For instance the Policy and Governance structures now have aclear focus on leadership commitment and that may well improve the recogni on and pro­gramme delivery of BC within organisa ons.This will also be a good me to look at the organisa on’s BC community resourcing to ensurecapability able to fit the requirements of 22301. 4
  5. 5. ISO 22301 v BS 25999Don’t ignore changes in language.There is no men on of “embedding” in 22301 – promise! So does that mean that lovely outer ring in the diagram we have beenproudly showing off over the past few years is now gone? Well – actually the whole diagram has gone! (Ref: BS25999­2:2007 figure2 page 3). No! Embedding has not gone.Quite simply the language in 22301 has changed (really to synchronise with other standards) and because ISO have a way of doingthings that compel consistency across the various disciplines which have applicable standards. Quickly skim through the ISO/IEC Di­rec ve, Part 1 Consolidated Supplement if you really want to know a bit more.25999 has a specific clause requirement for “embedding” (25999: 3.3a) while 22301 qualifies “embedding” under various clausesbut ul mately expects top management to do this by ensuring the BCMS requirements are integrated into the business processes(22301: 5.2).Yes – that reminds me. 22301 requires certain processes and that these are documented (more trees to cut down). More importantly(and subtle in many clauses) 22301 also requires informa on which supports processes and structures to be documented. Are we be er off? Clearly 22301 is be er structured and more specific on what is required than 25999 as it flows in a way one might typically implement a BCMS. While it may require more from prac oners ini ally, much of it ought to structure a simpler methodology for addressing rou ne maintenance of 22301. The key improvements of 22301 which will encourage be er methods of addressing resilience building and enhanced capability is the clear require­ ment of leadership involvement and commitment. Because sec on 4 is a lot more specific about interested par es, products and services, there will be greater clarity on scope and understanding of what cons tutes a component of the BCMS. That in itself will be an enabler for the leadership teams to be more focussed on strategy. Ah, the strategy word! Interes ngly enough strategy is emphasised in 25999 under “management review” (5.2.3c), whereas in 22301 this now has its own sec on (8.3.1) and follows the BIA sec on within the structure of 22301. This I agree makes sense!In par ng ……Read 22301 very carefully – it tends to say the same thing in a number of places which doesn’t mean you have to have a correla ngnumber of documents or processes as you will just create duplica on.For example:4.1b, 5.2, 5.3b, 6.2, 8.2.2, 8.2.3d, 8.4.1, 8.5, 9.1.2c and 9.3 all have some reference to Business Con nuity Objec ves.22301 is a good standard, but by no means complete on its own if you want to develop your organisa on’s resilience. Nonetheless22301 is a valued component to support your business “firewall”.Good luck! 5
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  7. 7. Con nuitySA keeps CANSA upand runningThe Cancer Associa on of South Africa (CANSA), plays a vital role in helping millions of South Africans reducetheir cancer risk and coping with cancer diagnosis. It’s Care Centres and Clinics provide comprehensive care tocancer survivors, caregivers and their loved ones across the country, including counselling and support groups,specialist care of wounds and complica ons as well as the provision of medical equipment. This is one organ­isa on that simply cannot go offline or lose data.With that in mind, the organisa on con­ The blaze was apparently caused by an “Con nuitySA were wonderful hosts andtacted Con nuitySA, Africa’s leading electrical cable in the ceiling that over­ went out of their way make us feel atprovider of business con nuity solu ons, heated. The fire brigade advised that the home. They never spared anything to cre­several years back. Con nuitySA has al­ sec on of the building affected by the fire ate a comfortable working environment forways been an enthusias c supporter of should be evacuated for at least a week as us and their staff was all friendly and effi­CANSA and readily agreed to provide there was the danger of toxic fumes and cient. When there was a query or need,CANSA’s head office and other offices in smoke residue. The damage to the buildin­ they were quick to respond,” says SueGauteng with a business con nuity solu­ galso had to be repaired, and new equip­ Janse Van Rensburg, CANSA’s CEO. on as part of its corporate social invest­ ment purchased and installed.ment programme. At the same me, Janse Van Rensburg says that all busi­CANSA requested its provincial offices to nesses—and par cularly non­profits—make similar arrangements. should profit from CANSA’s experience. Staff members need to know where the“CANSA does a remarkable job in the field fire ex nguishers are and what to do in theof cancer control and we realised that it event of a fire. Office keys should be clearlywas vital to keep it up and running what­ marked and accessible, and emergencyever disasters might occur,” says Louise numbers posted in a prominent place andTheunissen, general manager: Client Serv­ stored on cell phones. The fire escapes andices, Con nuitySA. “Non­profit organisa­ Thanks to the agreement with Con nu­ their keys need to be accessible and, of ons like CANSA have exactly the same itySA, CANSA’s head office staff was not course, a valid electrical cer ficate needsbusiness con nuity needs as the biggest greatly affected by this disaster. From the to be in place along with appropriate insur­corporate, but many of them simply don’t next morning, at the price of a commute ance.recognise the need un l it’s too late.” to the Con nuitySA Recovery Centre in Midrand, they were supplied with office “Most of all, all businesses need a sensibleCANSA’s forethought was vindicated on space equipped with Internet and phone recovery plan that’s well understood4 June 2012 when early arrivals at the or­ connec ons, plus standard office services before disaster strikes—and a businessganisa on’s head office in Bedfordview, such as photocopying, fax and prin ng. con nuity provider like Con nuitySA to Johannesburg, no ced a fire burning in provide the office space, technology andthe Marke ng & Communica ons office. A “Our facili es are designed for just this sort all the other services you might need whilemaintenance contractor who happened to of eventuality, so we were able to provide repairs are being done,” says Theunissen.be onsite helped ex nguish the fire, which CANSA’s head­office team with everything “A disaster is always disrup ve but, withthen subsequently reignited. By the me they needed to keep the organisa on the right planning and assistance, itsthe fire brigade finally arrived 40 minutes running, down to adequate parking, impact can be minimised.”later, the Marke ng & Communica ons refreshments and friendly service!” saysarea had suffered extensive damage, with Con nuitySA’s Theunissen.printers, laptops and other office equip­ment rendered useless. 7
  8. 8. Ge ng to grips with VDI ­ PART 2 Virtual Desktop Infrastructure or a well­managed infrastructure? By Sco Orton, Co­founder and sales director of Triple4.In the opening ar cle of this series I covered a background informa on into the world ofvirtual desktop infrastructures (VDI), including concepts and a brief explana on on theworkings and benefits of the technology.A bit of a teaser was le at the end about the op­ on of having a well­managed infrastructure instead of a VDI environment.Let me elaborate a li le further on this Now it is me to throw some controversial desktop environment, addi onal so wareconcept. Take aside the costs of moving ideas around. Tradi onal desktop environ­ is needed; they may be something similarinto a VDI environment, a lot of organisa­ ments can be more agile and streamlined to Microso System Center Configura on ons are looking to VDI because it is per­ if they are managed properly.Over many manager. The VDI vendors such as Citrixceived to be easier to manage and years, Microso has worked hard on im­ and VMware include technologies to assistsupport. While this is true in some re­ proving its Ac ve Directory offering to pro­ with so ware management and deploy­spects, it is not really introducing too vide organisa ons with the ability to ment in their more premium bundles ofmany new concepts. As men oned before, control devices on the network. In fact VDI solu ons.simply moving 400 desktops into a virtual there is almost nothing you cannot controlenvironment is not really solving many and configure on a windows desktop The point I am trying to make? With a li leproblems; you s ll have 400 versions of of­ these days by using group policies within bit of effort spent with technologies thatfice to deploy and 400 desktops to provide Ac ve Directory. So lets take a look at the organisa ons may have already purchasedsupport to. In fact now you have to sup­ benefits listed above and provide some goes a long way to improving support pro­port 400 thin clients or machines being solu ons that already exist within most cedures and user experiences. It is not al­used with the connec on broker, so it may Microso based corporate networks: ways necessary to invest and implementadd to support costs. new technologies to solve issues or add • Windows Server provides the ability for features. It seems as though IT supportLets look at some of the benefits from a deployment of worksta ons with quite and deployment teams have go en a li lesimple VDI solu on: a decent amount of accuracy by using lazy with assis ng organisa ons to stream­ Windows Deployment services. A fair line processes and be more agile or• Easy of desktop deployment, because a amount of ini al configura on is re­ dynamic. desktop template can be created with quired, but once mastered, machine de­ all the relevant so ware pre­installed ployment is easy and works well. I have wri en quite a bit about VDI using thin client technologies to enable users to• Fast deployment mes because the • Many technologies exist within group connect to their virtual desktops to bring image is normally stored on decent policies to aid terminal server deploy­ about the rich desktop experience of say speed storage which would be deployed ments, one of which is roaming profiles, Windows 7. Through this me and inves­ in the virtual environment which enables a profile to move wher­ ga on of VDI from IT owners, perhaps• Ease of access because thin client tech­ ever the user logs on from. In a terminal through all the blurb and hype, something nologies are used, a user can use any server environment this means what­ has been overlooked. That li le something thin client or machine to access their ever server a user may log on to. is simply called Terminal services, or for a desktop environment. So if your own few more enhancements, Citrix Xen App. Who is to say you can’t use this technol­ They are both thin client technologies, thin client is not working, you can move ogy in a normal desktop environment. Do to another users machine and con nue both require fewer resources than a VDI a decent amount of planning and users solu on and offer similar benefits. So to work. can work in a hot desk scenario and work what is wrong with tradi onal thin clientUnless it is me for desktop replacement from any desktop. The technology is there compu ng? We will cover than in the nextin the business, the costs of VDI could be but o en seems to have been forgo en ar cle….seen as quite prohibi ve to obtain bene­ about. Want to discuss this with me call me onfits that don’t really add too much value, When it comes to so ware deployment 083 600 2536 or emailand more o en than not the virtual envi­ and the management of so ware, regard­ronment has to be upgraded to cater for sco .orton@triple4.co.za less if you are using VDI or a tradi onalthe addi onal load of a VDI solu on. 8
  9. 9. Cloud is changing businesscon nuity industry“The growing move to cloud compu ng has the poten al to change the way not only that companiesimplement business con nuity and disaster recovery, but also the way that they see it,” says ChantelLindeman, Frost & Sullivan’s Business Unit Leader for ICT Africa. Lindeman recently presented Frost &Sullivan research into cloud compu ng and its impact on business con nuity to delegates at the launchof the new SAP disaster recovery offering from Con nuitySA and Britehouse.Frost & Sullivan predicts that the world­wide cloud market will grow from $41 bil­lion in 2011 to more than $241 billion by2020. However, adop on rates are cur­rently slower than expected because ven­dors have yet to turn those unconvinced bythe cloud value proposi on (37%, accord­ing to 2011 research) into believers. In ad­di on, 40% of respondents said they hadeither never heard of infrastructure as aservice or were not very familiar with theconcept. Lindeman notes that the believers(22%) s ll remain worried about security.In South Africa, says Lindeman, cloud dom­inates discussions and the media but adop­ on rates are low. Frost & Sullivan researchindicates that the local market understandsinfrastructure as a service (IaaS) and cansee its effects on the bo om line—conse­quently, this sector is showing steadygrowth. By contrast, so ware as a serviceremains a niche market at present.“Pla orm as a service (PaaS) is new to theSouth African market but, in my view, that The key driver of the cloud market in South Africa con nues to be the evolu on of theis the one to watch over the next five data centre environment, with virtualisa on the key technology development. Companiesyears,” Lindeman says. “PaaS underpins the are used to outsourcing their data centre requirements, and this trend has penetratedreal value that the cloud model can offer the small to medium­sized enterprise market as business struggles to keep up with newbusinesses looking to reduce costs and be­ technology and respond to energy insecurity.come more agile, and once the market un­derstands that, we will see strong growth.” 9
  10. 10. Cloud is changing business con nuity industry“These data centres have tradi onallyoffered disaster recovery and business con­ nuity services, and the growth of virtuali­sa on and cloud­based storage is changingthe model drama cally,” says Lindeman.This change will, she says, hold back thecon nued growth in tradi onal disasterrecovery services and is already influencingthe offerings of the market leaders, such asCon nuitySA, which has the biggest marketshare (21%) by some margin.Lindeman says that business con nuity hasalways been a grudge purchase because itsbusiness case has always been based onnega ve factors. “Much like ea ng yourvegetables, you know you have to back upyour data,” she observes.“However, as disaster recovery moves intothe cloud, that reality is changing andcustomers can now benefit from real­ meinforma on­sharing whilst achieving thecost benefits of scale.”Jus n Lord concurs, “Our ability to use vir­tualised storage and processing power tooffer business con nuity/ disaster recovery In this way, the disaster recovery capability can also make a posi ve contribu on to theas a service is changing the equa on,” he company during the 99% of the me it is not being used for its primary purpose.explains. “It’s helping CIOs to move busi­ness con nuity off their balance sheets to “The one thing that is holding companies back from wholesale adop on of this con nu­become a pure opera onal expense, and ity­as­a­service model is the availability of cheap bandwidth. Once that has been sortedit’s also making that dedicated processing out, we will really begin to see the power of this model.”and storage capacity available for the pro­duc on environment as well. 10
  11. 11. Ge ng to grips with VDI ­ PART 3 VDI vs tradi onal thin client compu ngIn the previous ar cle I le you with something to think about withregards to management of a virtual desktop environment versus man­aging desktops through tradi onal techniques using the likes of grouppolicies, which are inherent in Microso Ac ve Directory. I also le abit of a hanger with regards to using tradi onal thin clienttechnologies versus a virtual desktop infrastructure.Let me expand on this concept a li le.Believe it or not, even in this technical Thin client technology provides the ability The applica ons being used are actuallyage, some IT managers/owners have not to establish a remote session with a installed on this server opera ng system.heard about thin client technology or server, where all processing and re­ For instance if Microso office is part ofknow what its true capabili es are. Most sources are taken care of by the server the business tools that are used, it wouldIT persons and even lots of users have opera ng system.Now that can be any be installed locally on the server. No busi­been exposed to remote desktop services Microso server based opera ng system ness applica ons are installed on theor RDP, simply because it has become a that supports remote desktop services or client.standard for remotely managing the terminal services, or in more recentserver environment or providing the mes, Windows Server 2003, Windows A single server can handle mul ple ses­means to connect from a remote loca on Server 2008 or Windows Server 2008R2 sions thus accommoda ng mul pleto efficiently work. Quite o en however, being the obvious choice. users, and thin client technology can bethe e up between RDP and thin client branched out to mul ple servers for re­technologies is not realized, which raises The client, which could be anything from silience.confusion. a hardware thin client to a Windows ma­ chine running a desktop opera ng sys­ With hopefully a li le bit be er under­So lets give a bit of background on thin tem, simply receives screen updates from standing of the core workings of how aclient technologies. Thin client technology the server and sends keyboard and thin client environment works, we canhas been around for some me now, in mouse strokes to the server (There are a move onto some key advantages. One offact it dates back to before Microso few others steps, but I am trying to be as which is so ware deployment or so ­Windows NT3.51 days, which is a very non­technical as possible). A full desktop ware rollout.long me! Citrix were the pioneers in this experience (similar to VDI) or individualtechnology, even licensing the technology applica ons can be presented to the user.to Microso . So the technology has beenaround for quite some me, but what isit? Well let me explain a li le. 11
  12. 12. VDI vs tradi onal thin client compu ngLets assume 100 users are u lizing thin and a thin client solu on is the ability to So if a unified user experience is needed,client technology and are deployed work from in the office or at a remote lo­ or you want to avoid confusion amongamong four servers.If a a new applica on ca on and have a similar working experi­ users, then maybe VDI with a modernneeds deployment, the applica on only ence, providing Internet bandwidth is desktop opera ng system is the way toneeds to be installed on those four sufficient. go. Is it worth the addi onal cost andservers, making it a rela vely simple roll­ management? I am not so sure. What ifout.In a tradi onal desktop environment Lets summarize a li le, It is possible to you could house desktops in the cloudor a simple VDI environment, the applica­ give a user a full desktop in a thin client and present secure individual desktops to ons would need to be installed on 100 server environment, where the data re­ different organisa ons, now wouldn’tseparate desktops or VDI machines which mains safe, without having to manage that be a useful spin on the technology?would take significant me. I men on hundreds of individual desktops, so ware Guess what? I will cover that in the finalsimple VDI environment, as more ad­ deployment is easy and the hardware in­ ar cle of the series.vanced solu ons are more easily de­ vestment is not prohibi ve. Surely then,ployed; they do however come at a cost. the ques on needs to be asked, how isAnother key advantage of thin client tech­ VDI be er than tradi onal thin clientnology is the ability to get the most out of technology which has been tried anda hardware investment.Over the years tested for years? To be honest, it isnt, itthe ability to get more and more users is simply a new spin on the technologyhoused on a single server has increased, and used in a different way. Certain VDIwhereas in a VDI environment, each desk­ providers such as Citrix s ll use thin clienttop opera ng system requires CPU and technology to present a desktop to the Please click here to visitmemory requirements which adds addi­ user, they just gave it a new name like onal overhead onto the virtual environ­ Shared desktop. our website, Triple4.ment. An advantage that favours both VDIWant to discuss this with me call me on 083 600 2536 or email sco .orton@triple4.co.za Con nuitySA is con nually looking at innova ve ways for you, our clients to easily and effec vely reach us, so here is the latest way. CLIENTS can now Book a Test from our website.All you need to do is go onto our website home page www.con nuitysa.co.za Click on the banner below and book your test. This process goes through to our Service Desk, who will then finalise the process with you.We will inform you of any addi onal ways you will benefit and this will be Coming Soon...Watch this space! 12
  13. 13. Con nuitySA launchesmobile data centreCon nuitySA, Africa’s leading provider of business con nuity services, has launched a mobile datacentre service to give clients a new way to mi gate IT risk. Market take­up has been quick, with thenew mobile unit already in use at a client site.“Businesses are very vulnerable to IT risk,” says Mark Beverley, Racks are secured during transit, and the unit also contains linksgeneral manager for service delivery at Con nuitySA. “Now, how­ to power (mains or generator) and fibre­op c networks. The mo­ever, IT failure no longer means that the whole company has to bile unit was also designed to provide a certain degree of resiliencerelocate to the disaster recovery site. If the disaster is solely related given that it is likely to be placed in an uncontrolled environment.to IT, we can restore the IT onsite via the mobile data centre, thusensuring minimal disrup on.” “Aside from the design of the container, we have also developed the skills to configure the equipment and get the unit connectedBeverley explains that IT failure accounts for a high propor on of quickly to the power supply and network once it’s on site,” Bever­the disaster declara ons among Con nuitySA clients. ley notes.Con nuitySA’s mobile data centre is housed in a container—but Subscribers to the service can either supply their own equipmentone that was specially designed for local condi ons a er extensive or use equipment supplied by Con nuitySA. If they are also usinginves ga on of interna onal units. Con nuitySA for replica on or other backup services, the equip­ ment could arrive with data already loaded.“Our unit is designed to fit onto a standard 14 metre trailer, so itcan be transported to the client site with minimal delay,” says Bev­ “The unit is designed to be as flexible as possible so we can giveerley. “Unlike interna onal units, however, the cooling system is clients what they need,” concludes Beverley. “We think this offersintegrated into the design—and it’s tough enough to cope with clients a great way to keep their IT systems up and running withoutAfrican condi ons. The container is also painted white to reflect having to move the whole workforce. The market is respondingheat.” well to this innova on, making it likely we will commission addi­ onal units in me.”The unit can accommodate 12 fully populated APC racks each with5 kilowa s of power. The racks are removable in case non­standardracks are needed by a customer. 13
  14. 14. Building towards the Future With corporate social investment becoming ever more strategically focused, it made business sense to Con nu­ itySA to align our corporate social investment spend with our core business strategy and impera ves.With this approach it moved our corporate social investment out • Provides a highly credible channel for effec ve Corporate Socialof the charitable sphere into one with true partnerships with ben­ Investmenteficiaries so as to bring about long term sustainable developmentto the benefit of all. • Helping stabilise the economic and social environmentWith this in mind and with the fact that we wanted to encourage In September 2012 Con nuitySA will be giving our sweat equityour employees to experience the personal rewards of giving their and living our Triple F dream and building a home towards me as well as sweat equity towards something of value, this is somebody’s future.how Con nuitySA decided to get involved in Raising a Roof withHabitat for Humanity.This CSI program is completely in line with our company strategyand values, not to men on that we are completely commi ed tosustainable development. Our company strategy is to provide In­frastructure (a home) to our clients to ensure their future and se­curity and our one company value is to live the Triple F (Feel good,Family, Fun) dream, so in turn we wanted to provide a Home to a About Habitat for Humanityfamily to ensure their future and security. Habitat for Humanity South Africa brings people together to buildThe benefits to Con nuitySA for being a part of a CSI program like homes, communi es and hope. Habitat for Humanity South Africathis; has an ac ve volunteer programme that has seen thousands of volunteers working on Habitat for Humanity South Africa sites in• Contribu on to Sustainable Community Development 34 communi es across South Africa. Habitat for Humanity South• Enhancing business performance Africa has ac ve community, youth, corporate and church pro­ grammes running across the country which give opportuni es for• Improving Employee Morale volunteers to give of their me, sweat and energy to work side­ by­side with homeowner families to build their homes.• Providing outstanding opportuni es to build rela onships with business partners For more informa on on Habitat for Humanity and how your or­ ganisa on can get involved visit, www.habitat.org.za• Increasing customer goodwill and loyalty Con nuitySA will share our experience around our build in the• Providing a safe and construc ve community building fourth quarter of Client Chronicles. experience 14
  15. 15. Na onal Bandana Day – 12th October 2012 In addi on to living our company values Con nuitySA are always looking at ways to reach out.This year we are also ge ng involved with Roundtable and the Sunflower Fund project for Na onal Bandana Day. Na onal BandanaDay takes place on the 12th October 2012.Con nuitySA will have bandanas for sale and taking orders from our clients for this worthy cause. By suppor ng and buying a bandanayou can help young leukaemia sufferers. We challenge our clients to get involved and purchase your bandana’s for your staff today.That’s not all we also urge you to wear your bandana on the 12th October to stand in solidarity with any Leukaemia sufferers who havelost their hair due to their chemo­therapy treatment. For only R20 per bandana you are sure to make a difference to this worthy cause.It does not stop there, with this we ask you to take pictures and share your stories and send them to us and we will publish it in ournext issue of client chronicles and we will also send this onto the Sunflower Fund to let them know that your organisa on got involved.So join in now to “Share a li le to Save a Life”. For more informa on on how you can place your orders for your Bandana’s please contact Bradley Janse van Rensburg at bradley.vanrensburg@con nuitysa.co.za. Your contribu on can make a huge difference. www.sunflowerfund.org.za www.roundtable.org.za 15
  16. 16. Ge ng to grips with VDI ­ PART 4 VDI vs tradi onal thin client compu ngIn the previous ar cles that I have wri en for this series I have le a bit of a cliff­hanger leadinginto the next idea or thought. The last ar cle on VDI vs. tradi onal thin client compu ng was notdifferent. I men oned the possibility of housing a desktop in the cloud and if the current marketis ready for it. So is housing a desktop in the cloud a good idea or bad? Let’s find out.Having a server environment in the The most a rac ve proposi on for a It is best suited for organisa ons with acloud or in a data centre seems like a desktop in the cloud is organisa ons that mobile workforce and a few key guide­good idea, it makes for ease of access, have many mobile users and want to lines should be stuck to when looking atmore simple disaster recovery and al­ keep business cri cal data safe, but inves ng in the technology:lows a business to grow on demand don’t want the expense of housing themore easily then when hosted on prem­ equipment and virtual environment • The VDI provider that is chosen mustise. Would these benefits stretch to the themselves. Using a virtual desktop in supply the best of breed technologydesktop environment as well? It cer­ the cloud seems very ideal in this situa­ that is out there to provide a goodtainly sounds like a good idea to be able on, because access to your work ma­ class of serviceto add new desktops on demand when­ chine is available from anywhere anever new users join your organisa on, internet connec on is available, the data • Just because your data is in the Cloud,no need to worry about users data get­ is safely stored in a data centre, and if it does not mean it is safe, ensure a ng lost when a laptop or desktop gets the correct mix is chosen, your desktop sound backup strategy is s ll adheredstolen because the data is safely stored environment can be on the same net­ toin the cloud and the ability to have a work as your server environment whichcomplete agile IT environment and com­ would offer high speed connec ons be­ • Ensure that internet connec vity is ofpany strategy. tween your desktops and servers. good quality as the service relies on itBut before it sounds too good to be true, The main downside to any desktop in • Make sure the desktops that areas usual, there are some drawbacks and the cloud solu on is the frustra on that clouds based can be supported effi­things to consider. Looking at pu ng occurs when Internet connec vity gets a ciently or that your support staff/out­your desktop environment into the cloud bit wobbly and the user experience is af­ sourcer can support the environmentis not for all companies. Lets imagine you fected, or the inability to work at all. efficiently.have mainly office bound users and you Remember in a tradi onal work environ­ To summarise the various ar cles that Isubscribe to a desktop environment in ment, even if your Internet connec on is wri en is quite a challenge as I havethe cloud. All desktop machines would unavailable, you can work locally on your thrown about some nice conflic ng in­be housed in a data centre somewhere own worksta on. When your desktop is forma on and arguments for the virtualwith access from the Internet. If the In­ housed in the cloud, you may not be desktop technology that is available.ternet goes down for whatever reason, able to work at all. Some VDI vendors Bo om line when looking at this modernyou have an en re office with unproduc­ offer offline desktop capability where technology, do a good amount of re­ ve users who cannot connect to their your desktop can work when no Internet search and marry that research to yourwork environment. Also despite the connec vity is available and the desktop own business. Don’t invest in the tech­desktop being in the cloud, a thin client simply synchronises when Internet is nology just because it is the in thing,device or notebook is s ll needed to con­ available again. Again sounds all good, make sure it is right fit for your environ­nect to this desktop, so addi onal cost but in prac ce with the speed of Internet ment and that it truly does add value.considera on is needed. connec vity locally are not always an op on. Want to discuss this withSaying that though, it is not impossibleto house desktops in the cloud for an of­ So what am I really ge ng at here? me call me on 083 600 2536fice bound environment. It is vitally im­ or emailportant to have a good quality high I think VDI may just be ready for thespeed redundant Internet connec on to cloud with the technologies that it is sco .orton@triple4.co.zaensure that down me is reduced and based on.user experience is kept sound. 16
  17. 17. Con nuitySA launches new service forInternet Solu ons clients In an industry first, Con nuitySA has developed a business con nuity solu on aimed at corporates that use mul protocol label switching (MPLS) networking provided by Internet Solu ons.Con nuitySA has established a fibre gigabit network link than it is to manage mul ple aster is invoked—at no extra cost. Whileper second link to Internet Solu ons, which links each dedicated to a customer. Each the solu on is tailored for each client, Kallagives Internet Solu ons clients bandwidth customer is logically separated on the link says that there are economies of scale ason demand for disaster recovery purposes. something seen in overseas markets on the bandwidth is purchased in bulk from In­The link effec vely makes Con nuitySA an “hostlinks” or NNI’s. (Network to Network ternet Solu ons.extension of the Internet Solu ons net­ Interfaces)work.This means that the new service can The service is “always on”, which meansbe seamlessly integrated into clients’ exist­ “Some of South Africa’s leading organisa­ that clients can also use their dedicateding MPLS networks. It also means a quicker ons use Internet Solu ons’ MPLS net­ bandwidth to access their compu ng ca­turnaround me for implementa on. works and they are constantly looking for pacity at Con nuitySA, whether real or vir­ ways to perform the replica on and backup tual, for ac vi es outside of business“We no ced how many of our clients were they require for enterprise­grade business con nuity. “This trend is transforming busi­pu ng in point­to­point links between our con nuity,” Kalla notes. “Our new solu on ness con nuity infrastructure from a purefacili es and Internet Solu ons,” says Sha­ integrates that capability seamlessly onto overhead into a business asset that can beheen Kalla, technical consultant at Con nu­ their exis ng networks.” used for day­to­day produc on ac vi es,”itySA, and leader of the development team. Kalla observes.“It made more sense to offer Internet So­ The new offering allows clients to purchaselu ons clients the benefits of a single large dedicated bandwidth on this link for the The new solu on has immediate capacitypipe between Con nuitySA and Internet purposes of business con nuity. The new for up to 10 clients, and has been designedSolu ons.” solu on uses cu ng­edge technology to to scale up to 150 clients. allow clients to “burst” up to five mesFrom Con nuitySA’s point of view, it’s ob­ their dedicated capacity when replica onsviously much more efficient to manage one or backups are in progress, or when a dis­ 17
  18. 18. BCI Forum South AfricaShould you have any enquiries as to how you can make a difference orwould like to be included in regularly communica on, please contactLouise Theunissen (MBCI)(PMP), BCI Board MemberMobile: +27 82 928 7158 or Mail to: louise.theunissen@con nuitysa.co.za Upcoming BCI Forum Date for 2012 28 November 2012 18
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