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Rocky Mountain SLA Value of Information Professional

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Rocky Mountain SLA Value of Information Professional

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I presented to the Rocky Mountain Chapter of SLA on the concept of Value in Information Services in August 2011. The webinar discussed what should be communicated, to whom and how.

I presented to the Rocky Mountain Chapter of SLA on the concept of Value in Information Services in August 2011. The webinar discussed what should be communicated, to whom and how.

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Rocky Mountain SLA Value of Information Professional

  1. 1. Welcome! Rocky Mountain Chapter SLA Third Thursday Virtual Lunch August 18, 2011 Presenter: Constance Ard “ Value Plus: Getting and Receiving the Value of Information Professionals”
  2. 2. Value Plus: Getting and Receiving the Value of Information Professionals
  3. 3. Value or Cost? <ul><li>Our traditional activities, although valuable, do not prove the value of information services to management. Why? Because they're transactional. They are things that are easily automated, in the same way that many transactions handled by bank tellers were moved to cash machines. Being transactional does not make us indispensable to the organization. Jane Dysart and Rebecca Jones Transformational Librarianship: Creating Value and Delivering It http://quantum.dialog.com/q2_resources/tools/librarianship/ </li></ul>
  4. 5. Skills and Experience <ul><li>Education </li></ul><ul><li>Knowledge </li></ul><ul><li>Experience </li></ul><ul><li>Accomplishments </li></ul>
  5. 6. Tools to Deliver the Message of Value <ul><li>What PERFORMANCE does MANAGEMENT expect? </li></ul><ul><li>What are the end games for your users? </li></ul><ul><ul><li>Victory in technical court proceedings </li></ul></ul><ul><ul><li>New business </li></ul></ul><ul><ul><li>Streamlined services </li></ul></ul>
  6. 7. Communication is Key Language, Language Language Who What How
  7. 8. Strategic Partners Who? Photo Source: varatech.com
  8. 9. Working Relationships <ul><li>“ One of our company's top executives once described my position as &quot;the person who helps make everyone in the company smarter.“” Jill Stover Heinze </li></ul>What
  9. 10. Technology How What
  10. 11. Q&A – What Tools Work for You?
  11. 12. What is the ultimate Message? “You are an invaluable resource in this organization’s ability to meet our goals and accomplish our mission.” “The service you provide allows me to make critical strategic decisions.”
  12. 13. Who Should Receive It? <ul><li>CEO, COO, CIO, Dean, Provost, President, Owner, Manager,CFO, Doctor, Lawyer, Director, Investor, Patron, Community Member, Advocate, Staff in ALL Departments including the Information Center… </li></ul>
  13. 14. How do you carry it? <ul><li>Reports </li></ul><ul><li>Executive Summaries </li></ul><ul><li>Presentations and Articles to your parent Organization’s Industry </li></ul><ul><li>Elevator and Lunch Line and Coffee Room Pitches </li></ul>Photo Source: http://www.bostonherald.com/blogs/sports/rap_sheet/index.php/2009/09/11/defensive-end-richard-seymour-has-received-the-letter-from-the-raiders/
  14. 15. The End Game
  15. 16. Q&A-Moderated Discussion <ul><li>Constance Ard </li></ul><ul><li>[email_address] </li></ul><ul><li>http://answermaven.com </li></ul><ul><li>http://www.answermavensolutions.com </li></ul><ul><li>502-777-2890 </li></ul>
  16. 17. Resources <ul><li>SLA Alignment Wiki http://wiki.sla.org/display/align/SLA+Alignment+Wiki </li></ul><ul><li>Changing Your Game Through Alignment http://www.sla.org/io/2009/11/770.cfm </li></ul><ul><li>Measuring Your Impact: Using Evaluation for Library Advocacy http://nnlm.gov/evaluation/workshops/measuring_your_impact/ </li></ul><ul><li>Transformational Librarianship: Creating Value and Delivering It http://quantum.dialog.com/q2_resources/tools/librarianship/ </li></ul>

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