FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION                                     Process Mining          Get your proc...
A plane crashed... What happened?Analyse the ‘black box’Faculty of Economics and Business Administration                 J...
Event log   Black box in a plane      Detect causes                                         Log book on a ship            ...
Process modeling   The world is complex                        Organizations are complex     We make models               ...
Process modeling                              Process mining                                           Your organization.....
Process mining                                                           A     A   A               A     A       B        ...
Types of process mining               Process Discovery                                      Process Conformance          ...
Process mining projectThree iterative (!) steps        Collect data (from files and databases)        Structure data (c...
Process mining in ProM (www.promtools.org)  Audit trail, database fields, csv log file                     ProM Analyses  ...
Process mining in Disco (www.fluxicon.com)Faculty of Economics and Business Administration                 Jan Claes | Con...
Contact information                                             Jan Claes                                             jan....
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Process Mining by Jan Claes

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Jan Claes
Process Mining

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Process Mining by Jan Claes

  1. 1. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION Process Mining Get your processes out of the black box!Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012Department of Management Information and Operations Management 21 September, 2012
  2. 2. A plane crashed... What happened?Analyse the ‘black box’Faculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 2 / 11
  3. 3. Event log Black box in a plane Detect causes Log book on a ship Find optimal routes Event log file in a company Analyse business processesFaculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 3 / 11
  4. 4. Process modeling The world is complex Organizations are complex We make models Models contain errorsOrganizations use software Software record traces We generate modelsFaculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 4 / 11
  5. 5. Process modeling Process mining Your organization... … uses software ...Faculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 5 / 11
  6. 6. Process mining A A A A A B C D E B C B A C B D E B C A B C D E C B C A B C E D D D A C B D E E E E EFaculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 6 / 11
  7. 7. Types of process mining Process Discovery Process Conformance Process Process Discovery Conformance Models Event logs Models Event logs Process Extension Process Extension Models Event logsFaculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 7 / 11
  8. 8. Process mining projectThree iterative (!) steps  Collect data (from files and databases)  Structure data (case id, activity, timestamp)  Use miners (e.g., Fuzzy Miner, Heuristics Miner)Main drawbacks are about finding and preparing the (right) dataMain benefits are objectivity, completeness and speed (once data is present)Faculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 8 / 11
  9. 9. Process mining in ProM (www.promtools.org) Audit trail, database fields, csv log file ProM Analyses ProM Log FileFaculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 9 / 11
  10. 10. Process mining in Disco (www.fluxicon.com)Faculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 10 / 11
  11. 11. Contact information Jan Claes jan.claes@ugent.be http://processmining.ugent.be Twitter: @janclaesbelgiumFaculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 11 / 11

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