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Looking for a Fit for Purpose. Business Process Maturity Models from a User's Perspective

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Amy Van Looy, Looking for a Fit for Purpose. Business Process Maturity Models from a User's Perspective

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Looking for a Fit for Purpose. Business Process Maturity Models from a User's Perspective

  1. 1. Looking for a fit for purpose? BPMM Smart-Selector!Business process maturity models (BPMMs)from a user’s perspective.CONFENIS2012 – Amy Van Looy – 21/09/2012 1
  2. 2. Business process maturity •Measure to indicate how excellent BPs can perform •Collection of capabilities •Sequence of levels •Example: OMG-BPMM (2008) Level 5 - Innovating • Continuously improving practices Level 4 - Predictable • Quantitatively managed practices Level 3 - Standardised • Standardised end-to-end practices Level 2 - Managed • Repeatable practices within the work unit CONFENIS2012 – Amy Van Looy – 21/09/2012 2Level 1 - Initial • Ad hoc practices
  3. 3. Problem statement• Many BPMMs exist (N=69, Q2 2010)• But, literature limited to design perspective creating a design theory designing BPMMs accordinglyWhat about a user’s perspective?CONFENIS2012 – Amy Van Looy – 21/09/2012 3
  4. 4. Research questionWhich criteria help organisations choose a BPMM?CONFENIS2012 – Amy Van Looy – 21/09/2012 4
  5. 5. Methodology• Content analysis (N=69 BPMMs)• Delphi study (N=22 experts; 5 rounds) => List of 14 decision criteria• Analytical Hierarchy Process => Weighed criteria & evaluation scores• Decision table design• Case studiesCONFENIS2012 – Amy Van Looy – 21/09/2012 5
  6. 6. 1) Assessment availability: questions publicly known or only for assessors?2) Data collection: objective (document review) or subjective (e.g. interview)?3) Assessment duration: day, week or longer?4) Nr. of questions: insights versus feasibility and duration?5) Rating scale: quantitative and/or qualitative data?6) Respondents: only internal or also external stakeholders?7) Architecture details: level of guidance (e.g. descriptive or prescriptive)?8) Architecture type: with capability levels, maturity levels or both?9) Capabilities: what to assess and improve?10) Nr. of processes: for (one or more) specific processes or all processes?11) Type of processes: for generic processes, supply chains, collaborations?12) Costs: free or charged?13) Purpose: only raising awareness, or also benchmarking or certification?14) Validation: with(out) empirical evidence for efficiency and effectiveness? CONFENIS2012 – Amy Van Looy – 21/09/2012 6
  7. 7. Assessment criteriaImprovement criteriaNon-design criteria 1) Assessment availability: questions publicly known or only for assessors? 2) Data collection: objective (document review) or subjective (e.g. interview)? 3) Assessment duration: day, week or longer? 4) Nr. of questions: insights versus feasibility and duration? 5) Rating scale: quantitative and/or qualitative data? 6) Respondents: only internal or also external stakeholders? 7) Architecture details: level of guidance (e.g. descriptive or prescriptive)? 8) Architecture type: with capability levels, maturity levels or both? 9) Capabilities: what to assess and improve? 10) Nr. of processes: for (one or more) specific processes or all processes? 11) Type of processes: for generic processes, supply chains, collaborations? 12) Costs: free or charged? 13) Purpose: only raising awareness, or also benchmarking or certification? 14) Validation: with(out) empirical evidence for efficiency and effectiveness? CONFENIS2012 – Amy Van Looy – 21/09/2012 7
  8. 8. Assessment criteriaImprovement criteriaNon-design criteria 1) Capabilities: what to assess and improve? 2) Architecture type: with capability levels, maturity levels or both? 3) Architecture details: level of guidance (e.g. descriptive or prescriptive)? 4) Type of processes: for generic processes, supply chains, collaborations? 5) Rating scale: quantitative and/or qualitative data? 6) Data collection: objective (document review) or subjective (e.g. interview)? 7) Purpose: only raising awareness, or also benchmarking or certification? 8) Validation: with(out) empirical evidence for efficiency and effectiveness? 9) Nr. of processes: for (one or more) specific processes or all processes? 10) Assessment duration: day, week or longer? 11) Assessment availability: questions publicly known or only for assessors? 12) Respondents: only internal or also external stakeholders? 13) Nr. of questions: insights versus feasibility and duration? 14) Costs: free or charged? CONFENIS2012 – Amy Van Looy – 21/09/2012 8
  9. 9. BPMM Smart-SelectorCONFENIS2012 – Amy Van Looy – 21/09/2012 9
  10. 10. BPMM Smart-SelectorCONFENIS2012 – Amy Van Looy – 21/09/2012 10
  11. 11. BPMM Smart-SelectorCONFENIS2012 – Amy Van Looy – 21/09/2012 11
  12. 12. BPMM Smart-SelectorCONFENIS2012 – Amy Van Looy – 21/09/2012 12
  13. 13. Thank you! Questions?http://www.amyvanlooy.euCONFENIS2012 – Amy Van Looy – 21/09/2012 13

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