COPS
Concert Orchestrated Processing System
w w w . c o n c e r t t e c h . c o m
w w w . c o n c e r t t e c h . c o m
Topics to Discuss
• Unified Resource Rollout Delivery Team
Configuration
• Concert O...
w w w . c o n c e r t t e c h . c o m
Rollout Delivery Team Configuration –
Unified Resource
• Project Manager
• Single Po...
w w w . c o n c e r t t e c h . c o m
Concert Orchestrated
Processing System
• Concert Technologies’ Web-based Software Ap...
w w w . c o n c e r t t e c h . c o m
Concert Orchestrated
Processing System
• Ease of entering single orders through a se...
w w w . c o n c e r t t e c h . c o m
Customer Order Entry
• Customer
Submits New
Order through
COPS
• Batch Orders are
Im...
w w w . c o n c e r t t e c h . c o m
Customer Email Update
• Change is made to a
job
• Email update is sent
automatically...
w w w . c o n c e r t t e c h . c o m
Daily Updates Page
• Overview of current
job updates
• All information
provided in r...
w w w . c o n c e r t t e c h . c o m
Summary
• Convenience of Adding Orders Online or via
Spreadsheet
• Real-Time Updates...
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Technology Rollout Resources
A c c e l e r a t i n g T h e S p e e d o f T e c h n o...
w w w . c o n c e r t t e c h . c o m
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COPS: Concert Orchestrated Processing System for National and International Technology Rollouts

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http://www.concerttech.com - Concert Technologies - The Concert Orchestrated Processing System assists in the Unified Resource Rollout Delivery Team Configuration to manage Nationwide and International Multi-Site Technology Rollouts. This video explains how the web based software application is an essential part of the Multi-Site Technology Rollout.

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COPS: Concert Orchestrated Processing System for National and International Technology Rollouts

  1. 1. COPS Concert Orchestrated Processing System
  2. 2. w w w . c o n c e r t t e c h . c o m
  3. 3. w w w . c o n c e r t t e c h . c o m Topics to Discuss • Unified Resource Rollout Delivery Team Configuration • Concert Orchestrated Process System • Process of an order from creation to close using COPS
  4. 4. w w w . c o n c e r t t e c h . c o m Rollout Delivery Team Configuration – Unified Resource • Project Manager • Single Point of Contact for Customer • Project Facilitator (pool) • Manages Technicians, Single Point of Contact for Partner • Program Manager • Oversees Project & Guarantees Quality Assurance • Warehouse Manager • Supervises Equipment Deployment & Logistics • Technology Manager • Manages COPS • Partnership Manager • Manages Partner Recruitment and Quality
  5. 5. w w w . c o n c e r t t e c h . c o m Concert Orchestrated Processing System • Concert Technologies’ Web-based Software Application available 24/7/365 from anywhere in the world • Stable, Living Project of 10 Years • .NET Front with SQL Server Database • Dedicated Support Team • State-of-the-art data center housing increases redundancy and disaster recovery protection of application failure
  6. 6. w w w . c o n c e r t t e c h . c o m Concert Orchestrated Processing System • Ease of entering single orders through a secure Customer website or bulk orders through spreadsheet • Provides real-time project status and updates via web or email • Site history information for rapid SLA resolution • Custom billing plans to assist in speed and accuracy of invoicing • Warehouse system modifications accelerate deployment time and asset tracking capabilities
  7. 7. w w w . c o n c e r t t e c h . c o m Customer Order Entry • Customer Submits New Order through COPS • Batch Orders are Imported via Customer’s Spreadsheet
  8. 8. w w w . c o n c e r t t e c h . c o m Customer Email Update • Change is made to a job • Email update is sent automatically • Option to turn off this feature • Job change information also viewable on the Daily Update Page
  9. 9. w w w . c o n c e r t t e c h . c o m Daily Updates Page • Overview of current job updates • All information provided in real time • Ability to search for any jobs submitted to Concert Technologies • Search criteria includes Job ID, Site Address, LEC ID, Carrier ID, etc.
  10. 10. w w w . c o n c e r t t e c h . c o m Summary • Convenience of Adding Orders Online or via Spreadsheet • Real-Time Updates • COPS Support Team • Redundancy • Pool of Project Facilitators to accommodate the work load • Quality Assurance provide by Project Manager and Program Manager
  11. 11. w w w . c o n c e r t t e c h . c o m Technology Rollout Resources A c c e l e r a t i n g T h e S p e e d o f T e c h n o l o g y R o l l o u t s Concert Technologies Video Library Watch Concert Technologies White Paper Library Read Note: to open links, press F5 to view show •Contact Us: •www.concerttech.com •contact@concerttech.com •703.796.5400
  12. 12. w w w . c o n c e r t t e c h . c o m

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