CM10 Measuring Success Shanna Ratner


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CM10 Measuring Success Shanna Ratner

  1. 1. Measuring Success in Evolving Communities Community Matters ‘10
  2. 2. You Get What You Measure® A facilitated group process developed by Yellow Wood Associates in St. Albans, Vermont, that integrates systems thinking into strategic planning, identifies key leverage indicators and aligns actions to achieve goals. You Get What You Measure is an inclusive, values-based process.
  3. 3. Why Measure? •  Supports constructive self- organizing behavior •  Can lead to new and unprecedented conversations, particularly with information gatekeepers •  Fuels continuous learning through reflection •  Creates new information and new patterns of information flow •  Captures results of risk and experimentation Measurement:
  4. 4. Creating Measures Making and Testing a Measurement Plan Designing Actions Measuring Changes Using Results of Measurement and Reflecting Identifying Goals What do we REALLY Want Revealing Assumptions Analyzing Indicators in a Systems Context Process Overview Discovering Indicators
  5. 5. Goal A goal is a condition that you wish to achieve. A goal is not an action. It is not about doing or making; it is about being. Achieving a goal requires a change in the way your organization or your community looks, feels, and acts. For example, creating jobs is an activity; being a community in which everyone who wants a job has one is a goal. Goals are usually broadly stated. A well chosen goal should reflect what you really want, not what you think someone else, like a funder, wants to hear.
  6. 6. Sample Community Goal Broward County, Florida Lives are enriched in our community as retiring boomers re-engage for public good.
  7. 7. Indicator
  8. 8. Sample Indicators •  Boomers are more aware of opportunities to be engaged  Systems exist to tap the right person for the opportunity  Improved transition system for retirees to seek re-training  Address differences between new and old retirees
  9. 9. Indicator Analysis 1 – Boomers are more aware of opportunities to be engaged 2 – Pathways exist to bring awareness to people about where the needs are and how to get involved 3- Improved transition system for retirees to seek re-training, certification and information awareness for second careers and involvement KLI#2 4- Making population more comfortable being involved with mixed are population and incorporating our diverse populations qualities, expectations and actions 5 – Systems exist to tap the right person for the opportunity 6 – Next career beginning at “retirement” KRI 7 – Creating more community involvement KRI 8 – Address the differences between both old retirees and new retires 9 – Positive language is shared by generations and permeates our community that highlight retirees and individuals embarking on 2nd and 3rd careers 10 – Multigenerational awareness of a positive perception of retires and baby boomers 11- More marketing of opportunities exist KLI#1
  10. 10. Key Leverage Indicator Transition systems exist for boomers to access information, create plans, and seek re-training needed for encore opportunities.
  11. 11. Definitions   Transition systems include self-assessment, help to create plans, seek re-training for full/ semi professionals. Systems must have leadership buy-in and a leader.   Information means education about opportunities including issues, requirements (time, responsibility, commitment, tasks).
  12. 12. Definitions (continued)   Encore opportunities means new work Model with flexible hours, virtual, project- Based, product-oriented and compensated With benefits, perks or dollars.
  13. 13. Measures   Number of transition systems in place within organizations and the community at large that target (or could target) boomers.   Unit of Measure Transition system   Baseline The baseline will be created the first time this is measured.
  14. 14. Indicators to Measures to Actions Key Leverage Indicators Measures Measurement Plan Actions Definitions
  15. 15. The Power of Measurement   Allows us to identify and test our assumptions about the way the world works.   Focuses our efforts and helps us align our resources.   Helps us tell our stories to potential supporters.
  16. 16. Shanna Ratner 228 N. Main Street St. Albans, VT 05478 802-524-6141