Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
THE MARKET IS CHANGINGAND SO IS TELSTRA WHOLESALEDeveloping and launching new productsSimplified contracts and processesCus...
KEY WHOLESALEMARKET TRENDSExplosion of network demandGrowth in the internetCommunicating every moment of every day
OVUM’S WHOLESALE CUSTOMER SURVEYSOME IDEAL CHARACTERISTICS1. Product depth2. Best in breed products from fewer suppliers3....
1. PRODUCT DEPTHMore data choicesPRODUCT COMPARISON MANAGED LEASED LINE          ETHERNET ACCESS         ETHERNET BACKHAUL...
2. BEST IN BREEDEthernet Access and Backhaul products accredited by MetroEthernet Forum3G Pre-Paid mobile with a cutting e...
3. DIFFERENTIATION IN RETAIL MARKETS          Fixed Access,             Data and         Mobility Platforms
EXAMPLES           1. Four classes of service as part of Ethernet              Access and Ethernet Backhaul           2. V...
4. LISTENING TO WHOLESALE CUSTOMERS...Putting customer needs at the centre of everything we doCustomer feedback via the Cu...
5. GREATER FLEXIBILITYAND RESPONSIVENESSProactive monitoringwith Managed Leased LineQuote ToolA fully functioning interact...
CONNECTING OUR CUSTOMERSTO THEIR FULL POTENTIAL                                                   We understand what we   ...
THE RIGHT PARTNERBRINGS OUT THEBEST IN YOU
Glenn osborne
Upcoming SlideShare
Loading in …5
×

Glenn osborne

3,110 views

Published on

  • Be the first to comment

  • Be the first to like this

Glenn osborne

  1. 1. THE MARKET IS CHANGINGAND SO IS TELSTRA WHOLESALEDeveloping and launching new productsSimplified contracts and processesCustomers at the centre of everything we do
  2. 2. KEY WHOLESALEMARKET TRENDSExplosion of network demandGrowth in the internetCommunicating every moment of every day
  3. 3. OVUM’S WHOLESALE CUSTOMER SURVEYSOME IDEAL CHARACTERISTICS1. Product depth2. Best in breed products from fewer suppliers3. Retail differentiation enablement4. Listening to wholesale customers and their priorities5. Greater flexibility and responsiveness
  4. 4. 1. PRODUCT DEPTHMore data choicesPRODUCT COMPARISON MANAGED LEASED LINE ETHERNET ACCESS ETHERNET BACKHAUL WAVELENGTH Best Use & Existing SDH Efficient aggregation National Ethernet Very high capacity Configuration infrastructure in of a range of copper backhaul solution that connectivity for core place. Proactive and/or fibre based provides the flexibility network points of service level Ethernet business to manage your presence. For monitoring provides access services over network traffic over example, backhaul peace of mind. four classes of service. four classes of service. between NBN POIs, data centres and Dedicated point-point. Best used in point- Available in both customer PoPs. multipoint scenarios. point-point and point- multipoint Bandwidth options configurations. start at 1Gbps. Coverage National Metro & Regional Metro & Regional Metro & Regional Platform SDH & DWDM Native Ethernet Native Ethernet DWDM Interface options SDH/Ethernet Ethernet Ethernet SDH/Ethernet
  5. 5. 2. BEST IN BREEDEthernet Access and Backhaul products accredited by MetroEthernet Forum3G Pre-Paid mobile with a cutting edge intelligent networkplatformDelivery of Voice and Broadband products over the NBN, withleading transition supportOur International Customer Service Standard certification ratesus in top 7% of organisations
  6. 6. 3. DIFFERENTIATION IN RETAIL MARKETS Fixed Access, Data and Mobility Platforms
  7. 7. EXAMPLES 1. Four classes of service as part of Ethernet Access and Ethernet Backhaul 2. Voice and Broadband products for the NBNSOME 3. New 3G Pre-Paid mobile platform
  8. 8. 4. LISTENING TO WHOLESALE CUSTOMERS...Putting customer needs at the centre of everything we doCustomer feedback via the Customer Value Analysis (CVA), servicetracking, frequent customer engagement and ongoing relationshipsImplementing the Net Promoter System (NPS)...AND RESPONDING TO THEIR PRIORITIESDeveloped standalone Broadband and national aggregation for theNBN in response to customer input
  9. 9. 5. GREATER FLEXIBILITYAND RESPONSIVENESSProactive monitoringwith Managed Leased LineQuote ToolA fully functioning interactiveonline B2B environmentExpert Solutions EngineersNew online billing and reportingsolution, TW LinxOnline Analyst
  10. 10. CONNECTING OUR CUSTOMERSTO THEIR FULL POTENTIAL We understand what we We’re listening need to do to be a great wholesale provider We’re delivering on our commitments
  11. 11. THE RIGHT PARTNERBRINGS OUT THEBEST IN YOU

×