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D1 1615 simon cohen

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D1 1615 simon cohen

  1. 1. Friday, October 12, 2012Telecommunications Industry Ombudsman www.tio.com.au
  2. 2. THE TCP CODE (2012)MINDING AND BRIDGING THE GAPS Simon Cohen, OmbudsmanFriday, October 12, 2012Telecommunications Industry Ombudsman www.tio.com.au 2
  3. 3. Overview• Acknowledge stronger protections• Point out some potential gaps• Challenges for industry and TIOFriday, October 12, 2012Telecommunications Industry Ombudsman www.tio.com.au 3
  4. 4. TIO role in the TCP Code• Complaint handling• Code reporting• Position statementsFriday, October 12, 2012Telecommunications Industry Ombudsman www.tio.com.au 4
  5. 5. TCP Code - Stronger consumerprotections • Information • Advertising • Spend management • Complaint handling • ComplianceFriday, October 12, 2012Telecommunications Industry Ombudsman www.tio.com.au 5
  6. 6. Mind the gaps • Inconsistent application • Delayed commencement • Financial hardship • Complaints • ComplianceFriday, October 12, 2012Telecommunications Industry Ombudsman www.tio.com.au 6
  7. 7. Bridging the gap• Industry Challenge – to go beyond basic requirements – to respond to new products and services• TIO Challenge – transparent, consistent and fair approach – call out new issues causing consumer detrimentFriday, October 12, 2012Telecommunications Industry Ombudsman www.tio.com.au 7

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