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Addressing the e-Gov Challenge: Simply I.T.

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A flagship CTO event, this has grown into a platform for knowledge-sharing among peer groups steering ICT projects in e-delivery of health care, education and governance. This Forum echoes the Commonwealth's 2013 theme: The Road Ahead for Africa.

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Addressing the e-Gov Challenge: Simply I.T.

  1. 1. 1 Addressing the e-Gov challenge: SIMPLIFY I.T. An executive review from Africa Péter Füzes – Public Sector Leader, ECEMEA e-Gov Africa – CTO’s 7th Annual e-Gov Africa Conference, Uganda, Munyonyo March 26th, 2013
  2. 2. Integration Tuning Testing Heterogeneous A p p l i c a t i o n S i l o s Proprietary Maintenance N i c h e Fragmentation Custom IT Environment Brittle Rigid Legacy First Generation Point to Point Hard Coded Status Quo Slow I n f l e x i b l e E x p e n s i v e Copyright © 2012, Oracle and/or its affiliates. All rights reserved.2 What We Hear
  3. 3. I.T. Innovation Copyright © 2012, Oracle and/or its affiliates. All rights reserved.3 CONCLUSION http://www.youtube.com/oracle
  4. 4. TO WORK TOGETHER Copyright © 2012, Oracle and/or its affiliates. All rights reserved.4 Oracle’s Architectural Vision Complete, Open, Integrated Systems Tested, Certified, Packaged, Deployed, Upgraded, Managed and Supported Together
  5. 5. 5 E-government in Europe, the Middle East and Africa Expert views on the UN survey on e-Government Desk research and in-depth interviews The findings of this briefing paper are based on desk research and interviews with 14 experts, conducted by the Economist Intelligence Unit. Defining e-government As the digital transformation of the public sector, and considers stationary and mobile networks and devices to be of equal importance UN e-government survey • 2003, biennially • Source of experience Copyright © 2012, Oracle and/or its affiliates. All rights reserved.5
  6. 6. 6 6 Objectives of the report • Discusses e-government trends in Europe, the Middle East and Africa (EMEA)… • …and examines the benefits of e-government, as seen through the lens of the biennial UN survey. • It also considers the promise of e-government… • …and concludes with policy recommendations aimed at encouraging e-government development in the region. E-government in EMEA: Expert views on the UN E-government Survey Copyright © 2012, Oracle and/or its affiliates. All rights reserved.6
  7. 7. 7 Transparency and accountability KEY FINDING 1: Use of e-government to increases transparency and accountability • Demanding times  Spurred on by technology  How much transparency? • ↓ corruption; but no silver bullet “You can’t bribe a computer and a low level of corruption has been proved to correlate with stronger economic growth.” Toomas Ilves, President Estonia Copyright © 2012, Oracle and/or its affiliates. All rights reserved.7
  8. 8. 8 The back-end • Inter-agency coordination  Challenge: vertical/horizontal links  ↑benefits: e.g. Sweden, Seychelles • More needed than common technological platform KEY FINDING 2: Connect the back-end “The first step is providing connectivity, which is the infrastructure part. The second is establishing business processes, and the third is the actual service delivery.” The public sees only a seamless interaction, he adds. “The only two things visible [from the integrated back-end] are the ID card system and the government e-services gateway.” Ben Choppy, Principal Secretary Department ICT, Seychelles Copyright © 2012, Oracle and/or its affiliates. All rights reserved.8
  9. 9. 9 The digital / e-government divide KEY FINDING 3: Close the digital/e-government divide through active measures. • Government data ↑EMEA • E-gov ↓potential  ↓awareness  ↓trust  ↓digital divide  Usage • Need for active measures  Boost online access  Promote e-gov services “If people don’t use [e-government], there is not much point in it and it does not cut costs.” Helen Margetts, Professor of Society and the Internet, Oxford University Copyright © 2012, Oracle and/or its affiliates. All rights reserved.9
  10. 10. 10 • M-gov: MEA (Why?)  ↓online access  ↑innovative services • Gov track services  Not always easy • Govs not yet realizing potential • Not just “M” Develop multi-channel service delivery KEY FINDING 4: Develop multi-channel service delivery “The government has not taken a step back to review the environment and assess the value proposition inherent in mobile services; the offering of m-government via text-based applications that are cheap for people to use presents enormous potential.” Shaun Pather, Professor Cape Peninsula University of Technology Copyright © 2012, Oracle and/or its affiliates. All rights reserved.10
  11. 11. 11 Oracle Recommendations • e-Government strategy and execution – Define e-Government strategy and long-term goals • Most countries have it – Define execution plan for the e-Government strategy • Most countries don’t have it • Avoid gap between e-Gov strategy and procurements driven by short-term interests • A strong agency (Ministry) should be in charge of execution of e- Government strategy • Implement shared services for government agencies – HR, Payroll, Procurement, IT Helpdesk Copyright © 2012, Oracle and/or its affiliates. All rights reserved.11
  12. 12. 12 Oracle Recommendations • Create citizen awareness – motivate them to use the services – make it easy to use and easy to find those • Focus on most popular services – Use of Internet for interaction with government: • Looking for a job (73.3%) • Declaring income taxes (62.5%) • Streamline, consolidate and integrate existing systems to reduce maintenance costs • Check out Oracle Industry Solutions (http://www.oracle.com/us/industries/public- sector/overview/index.html) Copyright © 2012, Oracle and/or its affiliates. All rights reserved.12

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