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How To Moderate a Common Ground for Action Forum


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This presentation will show you how to moderate a Common Ground for Action forum, with easy step-by-step instructions you can click through at your own pace.

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How To Moderate a Common Ground for Action Forum

  2. 2. WHAT YOU NEED BEFORE YOU GET STARTED 1. Issue guide for your issue You can only download the free guide in the forum lobby, which won’t be enough time for you to be as familiar with it as you need to be. You can buy print or digital copies of any NIF issue guide at 2. Guide to Forums for your issue These explain your objectives as a moderator, and have both general and issue-specific question prompts which are very useful. These are free downloads on— just go to the issue guide you’re using and you’ll see it! 3. CGA Moderators Script for copying and pasting Trust us, this will save you lots of time and typing! Simple explanations for many of the features of Common Ground for Action, like the graphics, functions, and common reminders. Download this at GETTING STARTED
  4. 4. if you understand what participants are trying to do, it’ll be very easy to understand what you as moderator need to do to facilitate that. WATCHING THE PARTICIPANT HOW-TO WILL MAKE THE MODERATOR HOW-TO A SNAP. Video 
  5. 5. • Chat bar • Intro to Issue video or infographic • Participant list • Participant Waitlist • Start Forum button • Lock Lobby button • Cancel Forum button LOBBY
  6. 6. What Participants See What You (Moderator) See LOBBY MOD VS PARTICIPANT VIEWS • Chat bar • How to Participate video • Introduction to Issue video or infographic • Participant list & Moderator • Chat bar • Introduction to Issue video or infographic • Participant waitlist (you may or may not use the Waitlist function) • Participant list & Moderator
  7. 7. LOBBY • It’s a good idea to ask participants to plan on spending up to 15 minutes in the Lobby of the forum. • Introduce yourself as a person, not just as a moderator. • Let the group know all the things they need to accomplish before you start the forum: 1. Watch the How to Participate video 2. Check out the Introduction to the Issue video or infographic 3. Download the full issue guide, if available, or any other background materials • Just like in in-person forums, many moderators like to ask icebreaker questions to get a sense of group identity going. This is a good task to do in the Lobby, before participants separate to do their Baseline Top 5 Ranking and their Option 1 evaluation. You could ask, “Why are you concerned about this issue?”
  8. 8. A) The 9 digit Forum ID, which will allow participants to access this forum B) The Start button. Press this button to start the forum. C) The Lock button. This button allows you to automatically deny participants who attempt to join. This functionality is useful if you would like to lock the door on late - comers to avoid being disturbed by participation requests during the forum. D) The Cancel button. If you need to cancel the forum, use this button to do so. EXITING LOBBY, BEGINNING FORUM Just click the Play button (B) to start the forum. Participants are then immediately taken to the Baseline Top 5. Once you’ve started the forum, you can’t back out into the lobby again, so make sure everyone has looked at the issue video or infographic, downloaded the full guide if they want to, etc., because they can’t come back and do it later.
  9. 9. BASELINE TOP 5 The video u[ next shows what participants are doing in Baseline Top 5 section, as compared with what you see as the moderator. Once you start the forum, participants are immediately entered into the Baseline Top 5 section. You don’t see what they’re doing as they’re doing it — you see a progress bar for all participants. Video 
  10. 10.  Obviously, some participants will finish their Baseline Top 5 before others. When participants are finished with their baseline, they are taken immediately to the FORUM HOME to wait for the rest of the group. BASELINE TOP 5 + FORUM HOME In the FORUM HOME, participants are encouraged to share a personal story, and to read those of others as they become available. This is to keep early finishers engaged while they wait for the rest of the group. It’s a good idea to recognize early finishers by Whispering to them, and let them know that they just need to hang out while the rest of the group finishes up.
  11. 11. BASELINE TOP 5: TIPS IT’S BEST TO BUDGET AT LEAST 5 – 10 MINUTES FOR THIS PART, DEPENDING ON READING SPEED OF YOUR GROUP. In this section, participants are becoming familiar with ALL the actions from ALL the options they’ll be deliberating upon. It’s a LOT of reading, so it’s best to budget at least 5 – 10 minutes for this part. Early finishers can go ahead and enter their stories, plus read those of others, but you don’t necessarily have to allow time for everyone to do it right at this point (which could add 3 or more minutes to the time of the last finisher) because participants are able to enter their personal stories any time they’re back in the Forum Home. Participants come back to the Forum Home once they’ve finished each of the Option Evaluations until you move them into the Option Results screen. WHEN PARTICIPANTS FINISH THEIR BASELINE TOP 5, THEY’RE IS TAKEN TO THE FORUM HOME, WHERE THEY’RE PROMPTED TO ENTER A PERSONAL STORY. WHEN ALL YOUR PARTICIPANTS HAVE REACHED THE HOME ICON (A), YOU’RE READY TO MOVE THEM INTO THE OPTION EVALUATION SECTION FOR OPTION 1.
  12. 12.  You may have noticed the Force Finish button at the top.  You don’t want to use this unless you think a player has actually left the forum to do something else. But it’s there if you need it. Otherwise, the “Force Finish” button will automatically switch to “Next Section” when every participant finishes the section (reaches the Home icon). FORCE FINISH? It’s generally easiest to first just ask the group (via the group chat/white box) to let you know if they have any questions or problems. But if someone is lagging behind, you may also want to Whisper to them (blue box) to see if they’re just working at their own pace… or if they’re checking email in another tab : )
  13. 13.  If you want to talk to a single participant, you can Whisper to them. This can be helpful if they have a problem or question, or to check to see if they’re still engaged. “WHISPERING” It’s generally easiest to first just ask the group (via the group chat/white box) to let you know if they have any questions or problems. But if someone is lagging behind, you may also want to Whisper to them (blue box) to see if they’re just working at their own pace… or if they’re checking email in another tab : ) Video 
  14. 14. In the Option Evaluation section, moderators guide participants to: A) Check out the full Option description, including video or infographic Participants have to click the little I button. B) Evaluate each action C) Evaluate each drawback AS IN BASELINE TOP 5, WHAT PARTICIPANTS SEE IS NOT WHAT YOU THE MODERATOR SEE. OPTION EVALUATION 2 SCREENS: ACTION EVALUATION + DRAWBACK EVALUATION . . 1. ACTION EVALUATION 2. DRAWBACK EVALUATION Video 
  16. 16.  Most participants have no trouble with evaluating the actions; it’s very intuitive. But many participants need a little clarification when it comes to the drawbacks. • Accept means: Yes, I can live with the drawback. • Conflicted means - I'm conflicted about the harm of this drawback. • I Can't Accept means: I think this drawback would do more harm than the action's good. • If a participant doesn’t support the action BECAUSE of this drawback, he or she should mark “Can’t Accept.” • If a participant doesn’t support the action for some other reason, choose either “Can Accept” or “Conflicted” about the particular tradeoff listed, but make sure to bring up his/her reason for opposing the action in the chat part of the deliberation. OPTION EVALUATION: TIPS
  17. 17. OPTION DELIBERATION Reveal the results of the initial Option evalution, then prompt discussion until group begins to do it for themselves. It’s much easier if everyone is talking about the same action, so try to ask people to stick to one at a time. When you feel the group is about finished talking about one, you might say, “Last comments on Action C, before we move on to Action F.” One more thing: DON’T CLICK the “Finish Option 1” button until you’re totally ready to move on; clicking it IMMEDIATELY shifts all participants into the Option Evaluation section for Option 2.
  18. 18. Option Evaluation (action + drawbacks) participants do individually Option Deliberation (chat) You reveal initial results, participants deliberate together via chat, with your moderation OPTIONS 2, 3, 4 Repeat the same sequence for Option 2, 3, 4
  19. 19.  The Common Ground reflection section consists  of 2 successive screens. COMMON GROUND 1 & 2  Again, what you see and what participants see is slightly different. Screen 1 Common Ground moderator view Screen 2 The Difference Deliberation Makes moderator view
  20. 20.  What Participants See  What You (moderator) See COMMON GROUND 1 MOD VS PARTICIPANT VIEW In Common Ground Screen 1, what you see and what participants see is ALMOST identical: the only difference is the satisfaction register. Participants see a slider where they can click how satisfied they would be if the actions in Common Ground were actually implemented; you can see the results as participants choose. But this screen is really mostly for reflection and discussion in the chat bar.
  21. 21. A) Common Ground Graphic Basically, the final Option Results graphics have all been brought together, by flipping the Consensus/Suppo rt axis so that all highly supported actions are pushed into center B) Action Detail C) List of group’s top 5 actions (includes any common ground) D) Option Support Graphic Allows you to easily see the ratio of the blend of support for each Option E) Satisfaction Slider ELEMENTS OF COMMON GROUND SCREEN 1 There’s a lot of information here, but the purpose of the info is NOT to give the group its “score,” but to provide a starting point for further reflection.
  22. 22. There’s a lot of information on the right. Explanations for what all of the graphics mean are contained in your Moderator’s Script; cutting/pasting those in will save you a lot of typing! The point of this screen is to allow participants to reflect on, not only the actions that are in Common Ground, but the ones that are close. Some useful questions: • What do we think about the actions in Common Ground? Does this seem to represent our conversation? • What about some other actions that are fairly close to common ground— fertile ground, you might say. • What’s keeping us from being able to fully support that? The tradeoff? Why? • Take a look at the graphic in the bottom right, which shows us the blend of Options we came up with as a group. What do you think? COMMON GROUND SCREEN 1: TIPS
  23. 23.  Plan on spending at least the length of time you spent discussing an option in the Common Ground stage. Remember, this is 2 screens, so you want to spend half or a little more of your time on Screen 1, but move people into Screen 2 while you still have a few minutes left.  Last, but not least, you want your participants to click how satisfied they’d be with Common Ground in the slider at the right, but you should also ask them to talk about why and to further elaborate in the chat. We really want participants to consider truthfully if they could live with what’s identified as Common Ground.  When the group is ready, click “Move to Next Section” button at top right. COMMON GROUND SCREEN 1: TIPS
  24. 24. A) Common Ground Graphic Same as in Screen 1 B) Action Detail Same as in Screen 1 C) Individual Participants Baseline Top 5 D) Group Baseline Top 5 The average if you just averaged everybody’s baseline top 5 together E) Group Final Top 5 Same as in Screen 1 F) Option Support Graphic Same as in Screen 1 G) Satisfaction Results (avg of group clicks in Screen 1) ELEMENTS OF COMMON GROUND SCREEN 2 THE DIFFERENCE DELIBERATION MAKES (Participant View)
  25. 25. COMMON GROUND 2 MOD VS PARTICIPANT VIEW The only differences between what participants see and what moderators see on this screen are: 1) the Individual Top 5 (mod doesn’t see this, and each individual participant only sees their own), and 2) Satisfaction Results (mod can see each individual rating by clinking through, but participants see only the average.) Screen 2: The Dfference Deliberation Makes PARTICIPANT VIEW
  26. 26. Screen 2 is designed to show participants the difference their conversation has made. • They can see their Individual Baseline Top 5, their purely individual preferences. • They see the Group Baseline Top 5, what would be the result if you just averaged everybody’s individual preferences together. • And then they see Common Ground, the result of their group talking and weighing tradeoffs together. • Lastly, they can see the Satisfaction Results. If the group’s Common Ground is significantly different from its Baseline, and yet the satisfaction is high, that’s a powerful argument for the legitimacy and permission-granting powers of these forums. But again, all this info is not a “score,” it’s just a starting point for reflection. THE PURPOSE OF SCREEN 2
  27. 27.  These are all in both the Guide to Forums as well as the Moderator’s Script (for easy cutting and pasting), but here are some good general questions to ask before ending the forum. • Has your thinking about the issue changed? • Has your thinking about other peoples’ views changed? • How has your perspective changed as a result of participating in this forum? • What was your experience in this forum like? FINAL REFLECTION QUESTIONS
  28. 28.  Send people the link to the Survey Monkey Participant Questionnaire (available on the issue guide page of  End on time, thank people for their time.  Let people know where they can sign up to participate in future CGA forums. ENDING THE FORUM