How To Use Issue Tracker

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How to use Issue & Complaints tracker for your apartment Management at CommonFloor

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How To Use Issue Tracker

  1. 1. Issue & Complaint Tracker<br />File Issues & Complaints to Committee and Property Manager<br />Comments and Poll on Common Issues<br />All Rights Reserved@Commonfloor.com<br />Confidential <br />
  2. 2. Users of Issue & Complaints Tracker<br />Residents/Owners<br />Admin(“Moderator at CommonFloor- Generally members of association managing committee).<br />Property/Maintenance Manager(Optional)<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  3. 3. Howto use: Resident/Owner<br />Go to Help Desk to <br /> File and Track your Issues & Complaints<br />Register new complaints here. <br />Select correct category<br />Track all the open complaints relating to your flat/personal issues.<br />Follow Issues that concern the entire community and express your view<br />Create a Poll to gather opinion for Community issues.<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  4. 4. Residents: Track List of all complaints<br />Filter and Search all complaints & Issues raised by you.<br />List of all complaints and Issues raised by you and Common.<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  5. 5. Residents: Comment on Open issues and Complaints and track progress.<br />Add your comments and suggestions<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  6. 6. How to use: Admin(Managing Committee) <br />Go to Manage tab to access the Issue Tracker<br />Click here to access the central repository of all issues .<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  7. 7. Admin: List of all issues and complaints filed<br />See all open request, filer and search them on various criteria.<br />Settings and Configurations of this module, set property manager details<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  8. 8. Admin: Reviewing and Managing Issues <br />Assign Specific request to property manager<br />Comment and Update about the Issue Raised.<br />Change Status as required<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  9. 9. Admin: Settings and Configurations<br />Feature can be turned on/off according to requirement.<br />* Email Address would be <br /> the login ID for property <br /> Manager. <br />* An email would be<br /> sent on this email along with <br /> a system generated password <br /> for this account.<br />* Email Addresswill not be editable.<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  10. 10. Property Manager: Receives email about his new account at CommonFloor<br />NOTE:<br /> Property Management Interface is <br /> completely different and separate <br /> from the community interface. All your <br /> community information is safe and is <br /> not accessible to the Property Manager.<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  11. 11. Property Manager: Dashboard & Issue Redressed <br />All Rights Reserved@Commonfloor.com<br />Confidential<br />
  12. 12. Thank You<br />For any queries write to us at support@commonfloor.com or <br />Call us at 98860 63375<br />All Rights Reserved@Commonfloor.com<br />Confidential<br />

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