SlideShare a Scribd company logo
ComMetrics University
ComMetrics

 Coffee Break Webinar Nr. 05     2011-04-12



              How benchmarking can work for you


 Presented by:
                                              Roentgenstrasse 49   Street

                                               CH-8005 Zuerich   Zip Code

                                                    Switzerland   Country



                                               +41(0)44 272 1876    Voice

                                                 +41(0)76 200 7778    Cel


 Prof. Urs E. Gattiker , Ph.D.
 2008_06_16
                                              www.ComMetrics.com URL
ComMetrics
  _Who is your presenter?

  Presenter: Urs E. Gattiker ==> http://bio.gattiker.name


  My name is Urs E. Gattiker, the CTO and co-founder of ComMetrics –
  CyTRAP Labs GmbH.


  We have delivered social media marketing solutions and monitoring
  tools for all kinds of organizations, including Financial Times,
  European Commission, Netjets, Red Cross and ...

  Ultimately, we help them to improve their customer relationship
  management while fostering revenue growth.
                                                                        2011_04_12

  _Introduction >Purpose >How to >Decision >Conclusions >Tools & Tips
ComMetrics
  _Case – UNHCR – go &
     benchmark
  United Nations High Commissioner
  for Refugees


  #1              Against whom should we
  Challenge         benchmark or compare
                   ourselves?


  Strategy:       We want to have more impact within 1 year

  Solution        Yes BUT re-focus – what does the audience crave for?
                    A define target audience
                    B what content
                                                                         2011_04_12

  >Introduction _Purpose >How to >Decision >Conclusions >Tools & Tips
ComMetrics
  _Why it matters – 2 gold nuggets for today


  1 – Put things into context.

  2 – Agree on the KPIs - operating drivers



          SOS – call us – we can help ==> info at CyTRAP.eu




                                                                        2011_04_12

  >Introduction >Purpose _How to >Decision >Conclusions >Tools & Tips
ComMetrics
  _1 put things into context




   How much money, time, resources do we spend on what kind of
      marketing?

        - brochures, pamphlets, going to conferences
        - how many people – hours can we commit each week/weekend

   Isaac Griberg – International Committee of the Red Cross – ICRC ==> with fewer
       active/dedicated followers and readers
                   ==> use them as multipliers
                                                                                    2011_04_12

  >Introduction >Purpose >HowTo _Decision >Conclusions >Tools & Tips
ComMetrics
  _2 agree on the KPIs




   What are my key operators?

      - hours spent by volunteers
      - number of donations,
      - average amount per donation
      - participation at fund raising events (e.g., gala, TV event, etc.)

   - Do positive feedback or compliments matter?
   How can better engagement help in further improving our operators?
           - improve my KPIs
                                                                            2011_04_12

  >Introduction >Purpose >HowTo _Decision >Conclusions >Tools & Tips
ComMetrics
  _2 golden nuggets
     for today....




  1 – context – who are we, what is feasible, start today
          - should I continue the way I tweeted/blogged until now?

  2 – what are my key operators that I want to improve with the
         help social media?



                                                                       2011_04_12

  >Introduction >Purpose >HowTo >Decision _Conclusions >Tools & Tips
ComMetrics
  _Please – can you help me?


  Watch short video get slides – please write a comment
  http://university.commetrics.com/?p=1638
  about this webinar
           - did you like it?
          - what else do you need?

  2 – e-mail Urs about if you prefer April
      16 or 26 for the next webinar



                                                                       2011_04_12

  >Introduction >Purpose >HowTo >Decision _Conclusions >Tools & Tips
ComMetrics University
ComMetrics

 Coffee Break Webinar Nr. 05        2011-04-12


              How can benchmarking work for you
                      http://My.ComMetrics.com - free blog   benchmarking

 Presented by:                                                                     Street
                                                              Roentgenstrasse 49
                                                              CH-8005 Zuerich   Zip Code

                                                                    Switzerland   Country



                                                               +41(0)44 272 1876    Voice

                                SOS – call us –we can help +41(0)76 200 7778         Cell



 2008_06_16
  Prof. Urs   E. Gattiker , Ph.D.                            www.ComMetrics.com URL

More Related Content

Similar to How benchmarking helps charities, NGOs and you -ComMetrics University Radio Show 05

Strategy - why Aldi and Trader Joe's do it better - Mittelstand to the rescue
Strategy - why Aldi and Trader Joe's do it better - Mittelstand to the rescueStrategy - why Aldi and Trader Joe's do it better - Mittelstand to the rescue
Strategy - why Aldi and Trader Joe's do it better - Mittelstand to the rescue
ComMetrics University
 
Risk management and bounded rationality
Risk management and bounded rationalityRisk management and bounded rationality
Risk management and bounded rationality
ComMetrics University
 
ComMetrics University Radio Show 2011 Nr. 1: 3 tips for luxury brands and soc...
ComMetrics University Radio Show 2011 Nr. 1: 3 tips for luxury brands and soc...ComMetrics University Radio Show 2011 Nr. 1: 3 tips for luxury brands and soc...
ComMetrics University Radio Show 2011 Nr. 1: 3 tips for luxury brands and soc...
ComMetrics - CyTRAP
 
Managing data smartly
Managing data smartly Managing data smartly
Managing data smartly
ComMetrics University
 
Outsource in haste - repent at leisure
Outsource in haste - repent at leisureOutsource in haste - repent at leisure
Outsource in haste - repent at leisure
ComMetrics University
 
Twitter lists: How to reap the rewards ComMetrics University Radio Show 08
Twitter lists: How to reap the rewards ComMetrics University Radio Show 08Twitter lists: How to reap the rewards ComMetrics University Radio Show 08
Twitter lists: How to reap the rewards ComMetrics University Radio Show 08
ComMetrics - CyTRAP
 
Compliance, governance and risk management - Web 2.0 challenge
Compliance, governance and risk management - Web 2.0 challengeCompliance, governance and risk management - Web 2.0 challenge
Compliance, governance and risk management - Web 2.0 challenge
ComMetrics University
 
Breaking barriers educating advisors for social 5-23-2013
Breaking barriers   educating advisors for social 5-23-2013Breaking barriers   educating advisors for social 5-23-2013
Breaking barriers educating advisors for social 5-23-2013
Blane Warrene
 
Metrics, Social Media, Blog Benchmark: Trendwatch - Release 0.4 - My.ComMetri...
Metrics, Social Media, Blog Benchmark: Trendwatch - Release 0.4 - My.ComMetri...Metrics, Social Media, Blog Benchmark: Trendwatch - Release 0.4 - My.ComMetri...
Metrics, Social Media, Blog Benchmark: Trendwatch - Release 0.4 - My.ComMetri...
ComMetrics - CyTRAP
 
Social Media, Metrics, Benchmark: Release 0.4 - My.ComMetrics.com
Social Media, Metrics, Benchmark: Release 0.4 - My.ComMetrics.comSocial Media, Metrics, Benchmark: Release 0.4 - My.ComMetrics.com
Social Media, Metrics, Benchmark: Release 0.4 - My.ComMetrics.com
CyTRAP Labs (DE)
 
How to Execute an Efficient Regional / Global Social Strategy
How to Execute an Efficient Regional / Global Social StrategyHow to Execute an Efficient Regional / Global Social Strategy
How to Execute an Efficient Regional / Global Social Strategy
NukeSuite
 
Ravinder ld hpgd jl15-0752
Ravinder ld hpgd jl15-0752Ravinder ld hpgd jl15-0752
Ravinder ld hpgd jl15-0752
Ravinder Dyavanapalli
 
Nuke Suite How To Execute An Efficient Social Strategy
Nuke Suite How To Execute An Efficient Social StrategyNuke Suite How To Execute An Efficient Social Strategy
Nuke Suite How To Execute An Efficient Social Strategy
NukeSuite
 
Aau entrepreneurship+innovation - sept13
Aau   entrepreneurship+innovation - sept13Aau   entrepreneurship+innovation - sept13
Aau entrepreneurship+innovation - sept13
Johan Winbladh
 
Union Suisse Spring :: Unleashing the power of Public Private Partnerships (P...
Union Suisse Spring :: Unleashing the power of Public Private Partnerships (P...Union Suisse Spring :: Unleashing the power of Public Private Partnerships (P...
Union Suisse Spring :: Unleashing the power of Public Private Partnerships (P...
Catalyx
 
Breaking barriers effective social messaging 05302013
Breaking barriers   effective social messaging 05302013Breaking barriers   effective social messaging 05302013
Breaking barriers effective social messaging 05302013
Blane Warrene
 
Social Marketing Hub
Social Marketing HubSocial Marketing Hub
Social Marketing Hub
Robin Hopper
 
How to create a perfect dashboard? Data visualization framework using Google ...
How to create a perfect dashboard? Data visualization framework using Google ...How to create a perfect dashboard? Data visualization framework using Google ...
How to create a perfect dashboard? Data visualization framework using Google ...
Mateusz Muryjas
 
Light up your communications the SMART way
Light up your communications the SMART wayLight up your communications the SMART way
Light up your communications the SMART way
STUART HOWIE
 
Top tools process_excellence
Top tools process_excellenceTop tools process_excellence
Top tools process_excellence
Kinetik Solutions Ltd
 

Similar to How benchmarking helps charities, NGOs and you -ComMetrics University Radio Show 05 (20)

Strategy - why Aldi and Trader Joe's do it better - Mittelstand to the rescue
Strategy - why Aldi and Trader Joe's do it better - Mittelstand to the rescueStrategy - why Aldi and Trader Joe's do it better - Mittelstand to the rescue
Strategy - why Aldi and Trader Joe's do it better - Mittelstand to the rescue
 
Risk management and bounded rationality
Risk management and bounded rationalityRisk management and bounded rationality
Risk management and bounded rationality
 
ComMetrics University Radio Show 2011 Nr. 1: 3 tips for luxury brands and soc...
ComMetrics University Radio Show 2011 Nr. 1: 3 tips for luxury brands and soc...ComMetrics University Radio Show 2011 Nr. 1: 3 tips for luxury brands and soc...
ComMetrics University Radio Show 2011 Nr. 1: 3 tips for luxury brands and soc...
 
Managing data smartly
Managing data smartly Managing data smartly
Managing data smartly
 
Outsource in haste - repent at leisure
Outsource in haste - repent at leisureOutsource in haste - repent at leisure
Outsource in haste - repent at leisure
 
Twitter lists: How to reap the rewards ComMetrics University Radio Show 08
Twitter lists: How to reap the rewards ComMetrics University Radio Show 08Twitter lists: How to reap the rewards ComMetrics University Radio Show 08
Twitter lists: How to reap the rewards ComMetrics University Radio Show 08
 
Compliance, governance and risk management - Web 2.0 challenge
Compliance, governance and risk management - Web 2.0 challengeCompliance, governance and risk management - Web 2.0 challenge
Compliance, governance and risk management - Web 2.0 challenge
 
Breaking barriers educating advisors for social 5-23-2013
Breaking barriers   educating advisors for social 5-23-2013Breaking barriers   educating advisors for social 5-23-2013
Breaking barriers educating advisors for social 5-23-2013
 
Metrics, Social Media, Blog Benchmark: Trendwatch - Release 0.4 - My.ComMetri...
Metrics, Social Media, Blog Benchmark: Trendwatch - Release 0.4 - My.ComMetri...Metrics, Social Media, Blog Benchmark: Trendwatch - Release 0.4 - My.ComMetri...
Metrics, Social Media, Blog Benchmark: Trendwatch - Release 0.4 - My.ComMetri...
 
Social Media, Metrics, Benchmark: Release 0.4 - My.ComMetrics.com
Social Media, Metrics, Benchmark: Release 0.4 - My.ComMetrics.comSocial Media, Metrics, Benchmark: Release 0.4 - My.ComMetrics.com
Social Media, Metrics, Benchmark: Release 0.4 - My.ComMetrics.com
 
How to Execute an Efficient Regional / Global Social Strategy
How to Execute an Efficient Regional / Global Social StrategyHow to Execute an Efficient Regional / Global Social Strategy
How to Execute an Efficient Regional / Global Social Strategy
 
Ravinder ld hpgd jl15-0752
Ravinder ld hpgd jl15-0752Ravinder ld hpgd jl15-0752
Ravinder ld hpgd jl15-0752
 
Nuke Suite How To Execute An Efficient Social Strategy
Nuke Suite How To Execute An Efficient Social StrategyNuke Suite How To Execute An Efficient Social Strategy
Nuke Suite How To Execute An Efficient Social Strategy
 
Aau entrepreneurship+innovation - sept13
Aau   entrepreneurship+innovation - sept13Aau   entrepreneurship+innovation - sept13
Aau entrepreneurship+innovation - sept13
 
Union Suisse Spring :: Unleashing the power of Public Private Partnerships (P...
Union Suisse Spring :: Unleashing the power of Public Private Partnerships (P...Union Suisse Spring :: Unleashing the power of Public Private Partnerships (P...
Union Suisse Spring :: Unleashing the power of Public Private Partnerships (P...
 
Breaking barriers effective social messaging 05302013
Breaking barriers   effective social messaging 05302013Breaking barriers   effective social messaging 05302013
Breaking barriers effective social messaging 05302013
 
Social Marketing Hub
Social Marketing HubSocial Marketing Hub
Social Marketing Hub
 
How to create a perfect dashboard? Data visualization framework using Google ...
How to create a perfect dashboard? Data visualization framework using Google ...How to create a perfect dashboard? Data visualization framework using Google ...
How to create a perfect dashboard? Data visualization framework using Google ...
 
Light up your communications the SMART way
Light up your communications the SMART wayLight up your communications the SMART way
Light up your communications the SMART way
 
Top tools process_excellence
Top tools process_excellenceTop tools process_excellence
Top tools process_excellence
 

More from ComMetrics - CyTRAP

Google-bing-like-careum-congress-workshop-patientenbildung-teil-2
Google-bing-like-careum-congress-workshop-patientenbildung-teil-2Google-bing-like-careum-congress-workshop-patientenbildung-teil-2
Google-bing-like-careum-congress-workshop-patientenbildung-teil-2
ComMetrics - CyTRAP
 
Careum-Congress-WORKSHOP-Patientenbildung-und-Social-Media
Careum-Congress-WORKSHOP-Patientenbildung-und-Social-MediaCareum-Congress-WORKSHOP-Patientenbildung-und-Social-Media
Careum-Congress-WORKSHOP-Patientenbildung-und-Social-Media
ComMetrics - CyTRAP
 
CyTRAP Ratgeber Patientenbildung - Teil 1: Strategie und Patient Empowerment
CyTRAP Ratgeber Patientenbildung - Teil 1: Strategie und Patient EmpowermentCyTRAP Ratgeber Patientenbildung - Teil 1: Strategie und Patient Empowerment
CyTRAP Ratgeber Patientenbildung - Teil 1: Strategie und Patient Empowerment
ComMetrics - CyTRAP
 
CyTRAP Ratgeber - Erfolgreiches Personal Marketing
CyTRAP Ratgeber - Erfolgreiches Personal MarketingCyTRAP Ratgeber - Erfolgreiches Personal Marketing
CyTRAP Ratgeber - Erfolgreiches Personal Marketing
ComMetrics - CyTRAP
 
Facebook, Twitter, Firmenblog: Was sind die besten KPIs?
Facebook, Twitter, Firmenblog: Was sind die besten KPIs?Facebook, Twitter, Firmenblog: Was sind die besten KPIs?
Facebook, Twitter, Firmenblog: Was sind die besten KPIs?
ComMetrics - CyTRAP
 
Red Bull, Victorinox oder Ricola - Wer macht es besser Online? Social Media
Red Bull, Victorinox oder Ricola - Wer macht es besser Online? Social MediaRed Bull, Victorinox oder Ricola - Wer macht es besser Online? Social Media
Red Bull, Victorinox oder Ricola - Wer macht es besser Online? Social Media
ComMetrics - CyTRAP
 
Ostschweizer Marketing Forum - Swiss Marketing - Vortrag
Ostschweizer Marketing Forum - Swiss Marketing - VortragOstschweizer Marketing Forum - Swiss Marketing - Vortrag
Ostschweizer Marketing Forum - Swiss Marketing - Vortrag
ComMetrics - CyTRAP
 
Suisse Emex 2010 Wie Messen Sie Den Erfolg: 5 Kritische Faktoren Fuer Weblogs
Suisse Emex 2010 Wie Messen Sie Den Erfolg: 5 Kritische Faktoren Fuer WeblogsSuisse Emex 2010 Wie Messen Sie Den Erfolg: 5 Kritische Faktoren Fuer Weblogs
Suisse Emex 2010 Wie Messen Sie Den Erfolg: 5 Kritische Faktoren Fuer Weblogs
ComMetrics - CyTRAP
 

More from ComMetrics - CyTRAP (8)

Google-bing-like-careum-congress-workshop-patientenbildung-teil-2
Google-bing-like-careum-congress-workshop-patientenbildung-teil-2Google-bing-like-careum-congress-workshop-patientenbildung-teil-2
Google-bing-like-careum-congress-workshop-patientenbildung-teil-2
 
Careum-Congress-WORKSHOP-Patientenbildung-und-Social-Media
Careum-Congress-WORKSHOP-Patientenbildung-und-Social-MediaCareum-Congress-WORKSHOP-Patientenbildung-und-Social-Media
Careum-Congress-WORKSHOP-Patientenbildung-und-Social-Media
 
CyTRAP Ratgeber Patientenbildung - Teil 1: Strategie und Patient Empowerment
CyTRAP Ratgeber Patientenbildung - Teil 1: Strategie und Patient EmpowermentCyTRAP Ratgeber Patientenbildung - Teil 1: Strategie und Patient Empowerment
CyTRAP Ratgeber Patientenbildung - Teil 1: Strategie und Patient Empowerment
 
CyTRAP Ratgeber - Erfolgreiches Personal Marketing
CyTRAP Ratgeber - Erfolgreiches Personal MarketingCyTRAP Ratgeber - Erfolgreiches Personal Marketing
CyTRAP Ratgeber - Erfolgreiches Personal Marketing
 
Facebook, Twitter, Firmenblog: Was sind die besten KPIs?
Facebook, Twitter, Firmenblog: Was sind die besten KPIs?Facebook, Twitter, Firmenblog: Was sind die besten KPIs?
Facebook, Twitter, Firmenblog: Was sind die besten KPIs?
 
Red Bull, Victorinox oder Ricola - Wer macht es besser Online? Social Media
Red Bull, Victorinox oder Ricola - Wer macht es besser Online? Social MediaRed Bull, Victorinox oder Ricola - Wer macht es besser Online? Social Media
Red Bull, Victorinox oder Ricola - Wer macht es besser Online? Social Media
 
Ostschweizer Marketing Forum - Swiss Marketing - Vortrag
Ostschweizer Marketing Forum - Swiss Marketing - VortragOstschweizer Marketing Forum - Swiss Marketing - Vortrag
Ostschweizer Marketing Forum - Swiss Marketing - Vortrag
 
Suisse Emex 2010 Wie Messen Sie Den Erfolg: 5 Kritische Faktoren Fuer Weblogs
Suisse Emex 2010 Wie Messen Sie Den Erfolg: 5 Kritische Faktoren Fuer WeblogsSuisse Emex 2010 Wie Messen Sie Den Erfolg: 5 Kritische Faktoren Fuer Weblogs
Suisse Emex 2010 Wie Messen Sie Den Erfolg: 5 Kritische Faktoren Fuer Weblogs
 

Recently uploaded

The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
thesiliconleaders
 
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium PresentationKirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Stone Art Hub
 
1 Circular 003_2023 ISO 27001_2022 Transition Arrangments v3.pdf
1 Circular 003_2023 ISO 27001_2022 Transition Arrangments v3.pdf1 Circular 003_2023 ISO 27001_2022 Transition Arrangments v3.pdf
1 Circular 003_2023 ISO 27001_2022 Transition Arrangments v3.pdf
ISONIKELtd
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
Ksquare Energy Pvt. Ltd.
 
欧洲杯赌球-欧洲杯赌球买球官方官网-欧洲杯赌球比赛投注官网|【​网址​🎉ac55.net🎉​】
欧洲杯赌球-欧洲杯赌球买球官方官网-欧洲杯赌球比赛投注官网|【​网址​🎉ac55.net🎉​】欧洲杯赌球-欧洲杯赌球买球官方官网-欧洲杯赌球比赛投注官网|【​网址​🎉ac55.net🎉​】
欧洲杯赌球-欧洲杯赌球买球官方官网-欧洲杯赌球比赛投注官网|【​网址​🎉ac55.net🎉​】
valvereliz227
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
Efficient PHP Development Solutions for Dynamic Web Applications
Efficient PHP Development Solutions for Dynamic Web ApplicationsEfficient PHP Development Solutions for Dynamic Web Applications
Efficient PHP Development Solutions for Dynamic Web Applications
Harwinder Singh
 
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdfRegistered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
dazzjoker
 
Call 8867766396 Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian M...
Call 8867766396 Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian M...Call 8867766396 Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian M...
Call 8867766396 Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian M...
dpbossdpboss69
 
Lukas Rycek - GreenChemForCE - project structure.pptx
Lukas Rycek - GreenChemForCE - project structure.pptxLukas Rycek - GreenChemForCE - project structure.pptx
Lukas Rycek - GreenChemForCE - project structure.pptx
pavelborek
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fix
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fixKalyan chart 6366249026 India satta Matta Matka 143 jodi fix
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fix
satta Matta matka 143 Kalyan chart jodi 6366249026
 
Discover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling ServiceDiscover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling Service
obriengroupinc04
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac SignThe Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
my Pandit
 
Pro Tips for Effortless Contract Management
Pro Tips for Effortless Contract ManagementPro Tips for Effortless Contract Management
Pro Tips for Effortless Contract Management
Eternity Paralegal Services
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
concepsionchomo153
 

Recently uploaded (20)

The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
 
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium PresentationKirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
 
1 Circular 003_2023 ISO 27001_2022 Transition Arrangments v3.pdf
1 Circular 003_2023 ISO 27001_2022 Transition Arrangments v3.pdf1 Circular 003_2023 ISO 27001_2022 Transition Arrangments v3.pdf
1 Circular 003_2023 ISO 27001_2022 Transition Arrangments v3.pdf
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
PM Surya Ghar Muft Bijli Yojana: Online Application, Eligibility, Subsidies &...
 
欧洲杯赌球-欧洲杯赌球买球官方官网-欧洲杯赌球比赛投注官网|【​网址​🎉ac55.net🎉​】
欧洲杯赌球-欧洲杯赌球买球官方官网-欧洲杯赌球比赛投注官网|【​网址​🎉ac55.net🎉​】欧洲杯赌球-欧洲杯赌球买球官方官网-欧洲杯赌球比赛投注官网|【​网址​🎉ac55.net🎉​】
欧洲杯赌球-欧洲杯赌球买球官方官网-欧洲杯赌球比赛投注官网|【​网址​🎉ac55.net🎉​】
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
Efficient PHP Development Solutions for Dynamic Web Applications
Efficient PHP Development Solutions for Dynamic Web ApplicationsEfficient PHP Development Solutions for Dynamic Web Applications
Efficient PHP Development Solutions for Dynamic Web Applications
 
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdfRegistered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
 
Call 8867766396 Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian M...
Call 8867766396 Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian M...Call 8867766396 Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian M...
Call 8867766396 Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian M...
 
Lukas Rycek - GreenChemForCE - project structure.pptx
Lukas Rycek - GreenChemForCE - project structure.pptxLukas Rycek - GreenChemForCE - project structure.pptx
Lukas Rycek - GreenChemForCE - project structure.pptx
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
 
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fix
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fixKalyan chart 6366249026 India satta Matta Matka 143 jodi fix
Kalyan chart 6366249026 India satta Matta Matka 143 jodi fix
 
Discover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling ServiceDiscover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling Service
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac SignThe Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
 
Pro Tips for Effortless Contract Management
Pro Tips for Effortless Contract ManagementPro Tips for Effortless Contract Management
Pro Tips for Effortless Contract Management
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
欧洲杯投注-欧洲杯投注外围盘口-欧洲杯投注盘口app|【​网址​🎉ac22.net🎉​】
 

How benchmarking helps charities, NGOs and you -ComMetrics University Radio Show 05

  • 1. ComMetrics University ComMetrics Coffee Break Webinar Nr. 05 2011-04-12 How benchmarking can work for you Presented by: Roentgenstrasse 49 Street CH-8005 Zuerich Zip Code Switzerland Country +41(0)44 272 1876 Voice +41(0)76 200 7778 Cel Prof. Urs E. Gattiker , Ph.D. 2008_06_16 www.ComMetrics.com URL
  • 2. ComMetrics _Who is your presenter? Presenter: Urs E. Gattiker ==> http://bio.gattiker.name My name is Urs E. Gattiker, the CTO and co-founder of ComMetrics – CyTRAP Labs GmbH. We have delivered social media marketing solutions and monitoring tools for all kinds of organizations, including Financial Times, European Commission, Netjets, Red Cross and ... Ultimately, we help them to improve their customer relationship management while fostering revenue growth. 2011_04_12 _Introduction >Purpose >How to >Decision >Conclusions >Tools & Tips
  • 3. ComMetrics _Case – UNHCR – go & benchmark United Nations High Commissioner for Refugees #1 Against whom should we Challenge benchmark or compare ourselves? Strategy: We want to have more impact within 1 year Solution Yes BUT re-focus – what does the audience crave for? A define target audience B what content 2011_04_12 >Introduction _Purpose >How to >Decision >Conclusions >Tools & Tips
  • 4. ComMetrics _Why it matters – 2 gold nuggets for today 1 – Put things into context. 2 – Agree on the KPIs - operating drivers SOS – call us – we can help ==> info at CyTRAP.eu 2011_04_12 >Introduction >Purpose _How to >Decision >Conclusions >Tools & Tips
  • 5. ComMetrics _1 put things into context How much money, time, resources do we spend on what kind of marketing? - brochures, pamphlets, going to conferences - how many people – hours can we commit each week/weekend Isaac Griberg – International Committee of the Red Cross – ICRC ==> with fewer active/dedicated followers and readers ==> use them as multipliers 2011_04_12 >Introduction >Purpose >HowTo _Decision >Conclusions >Tools & Tips
  • 6. ComMetrics _2 agree on the KPIs What are my key operators? - hours spent by volunteers - number of donations, - average amount per donation - participation at fund raising events (e.g., gala, TV event, etc.) - Do positive feedback or compliments matter? How can better engagement help in further improving our operators? - improve my KPIs 2011_04_12 >Introduction >Purpose >HowTo _Decision >Conclusions >Tools & Tips
  • 7. ComMetrics _2 golden nuggets for today.... 1 – context – who are we, what is feasible, start today - should I continue the way I tweeted/blogged until now? 2 – what are my key operators that I want to improve with the help social media? 2011_04_12 >Introduction >Purpose >HowTo >Decision _Conclusions >Tools & Tips
  • 8. ComMetrics _Please – can you help me? Watch short video get slides – please write a comment http://university.commetrics.com/?p=1638 about this webinar - did you like it? - what else do you need? 2 – e-mail Urs about if you prefer April 16 or 26 for the next webinar 2011_04_12 >Introduction >Purpose >HowTo >Decision _Conclusions >Tools & Tips
  • 9. ComMetrics University ComMetrics Coffee Break Webinar Nr. 05 2011-04-12 How can benchmarking work for you http://My.ComMetrics.com - free blog benchmarking Presented by: Street Roentgenstrasse 49 CH-8005 Zuerich Zip Code Switzerland Country +41(0)44 272 1876 Voice SOS – call us –we can help +41(0)76 200 7778 Cell 2008_06_16 Prof. Urs E. Gattiker , Ph.D. www.ComMetrics.com URL