SharePoint Training They Won't Forget

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Developing SharePoint Training that end users and site owners can't forget. Presented by Columbus Brown at SharePoint Saturday Houston on 5/7/2011

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SharePoint Training They Won't Forget

  1. 1. Welcome<br />SharePoint Training They Won’t Forget<br />Columbus Brown II<br />
  2. 2. Welcome to SharePoint Saturday Houston<br />Thank you for being a part of the 2nd Annual SharePoint Saturday Houston<br />Please turn off all electronic devices or set them to vibrate.<br />If you must take a phone call, please do so in the hall so as not to disturb others.<br />Thanks to our Platinum Sponsors:<br />
  3. 3. Information<br />Speaker presentation slides will be available at SharePointSaturday.org/Houston within a week<br />Keep checking website for future events<br />The Houston SharePoint User Group at www.h-spug.org, will be having it’s May meeting this Wednesday on May 11th. Please be sure to join us!<br />Have a great day!<br />
  4. 4. About Columbus Brown <br />SharePoint Implementation Lead, Bell Helicopter Textron in Fort Worth, TX<br />Education-BSME, MBA, LeTourneau University<br />Specialties-Conceptual Aircraft Design, New Product Development, Project Management, SharePoint Administration and Governance 2007/2010<br />Interests – Gourmet Cooking, Jazz Piano, Autocross, Aviation, Habitat for Humanity<br />Strangest Career Moment- Suspending a Helicopter from the ceiling of a museum in Washington, DC while being filmed by local TV station.<br />
  5. 5. Other Workshops<br />Collaboration-Can Teams work together to achieve a common goal<br />I am NOT your SharePoint Guru<br />Sarcasm and You…….Really?<br />
  6. 6. Training They Will Never Forget<br />Audience:<br /> SharePoint Gurus and Business Hero's<br />What you will Learn:<br />Why Classes Are NOT Enough (End User & Site Owner)<br />Business Value Of Properly Implemented SharePoint<br />2020 Workplace<br />Developing Memorable Training (End Users, Site Owners)<br />Ways To Build Learning Communities (Advanced Users)<br />
  7. 7. SharePoint Gurus & Business Hero’s <br />SHAREPOINT<br />GURU<br />The one software platform which magically provides low cost solutions for collaboration, web content mgmt., doc. mgmt, enterprise search, business intelligence, and Web 2.0 features with minimal disruption to the business.<br />The one who is regarded as having great knowledge, wisdom and authority in a certain area, and who uses it to guide others (teacher).<br /> (Sanskrit: गुरु) <br />Really?<br />
  8. 8. SharePoint Guru Roles<br />Farm Administrator<br />Evangelist/Architect<br />Help Desk Support/Trainer<br />Business Process Analyst<br />Change Management Specialist<br />Developer<br />IT Project Manager<br />Very few people are trained in all of the Guru roles and capabilities of SharePoint<br />
  9. 9. SharePoint Business HERO’s <br />SHAREPOINT<br />HERO<br />The one software platform which magically solves my business problems and keeps me from having to wait for weeks for IT to tell me NO when I can do it myself without their knowledge or supervision.<br />The Highly Empowered Resourceful Operative (HERO1) , uses SharePoint for file storage, creating excel databases, vortals, and workflows to solve business problems. <br />(Formally know as Shadow IT)<br />Source: 1.) Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business; Josh Bernoff & Ted Schadler<br />
  10. 10. SharePoint HERO Roles<br />Site Owner<br />End User- Viewer/Approver<br />Designer<br />Advanced Site Owner<br />Power User<br />Site Collection Administrator<br />Farm Administrator<br />Very few people are trained in the Business Roles and capabilities of SharePoint<br />
  11. 11. Why Classes Are Not Enough<br />Traditional Classroom Training is often:<br />Expensive & difficult to get buy-in for funding for entire org.<br />Technical and focus on multiple features<br />Quickly forgotten before it is applied<br />Not tied to overall business strategy and governance<br />
  12. 12. Why Classes Are Not Enough<br />End Users and Site Owners need:<br />To be able to quickly find answers through people and organized information<br />To understand what SharePoint is in the context of their organization and the business<br />Community standards on roles, responsibilities, conduct, and content<br />Templates & Standards on making business solutions<br />
  13. 13. Why Classes Are Not Enough<br />Power Users and Advanced Site Owners:<br />To be able to quickly find advanced answers through people and organized information<br />To understand what SharePoint is in the context of their organization and the business<br />Understand how and when to use SharePoint<br />Understand basic End User Support and Change Management principles<br />
  14. 14. Value Of Proper Implementation<br />Benefits<br />Sources: 2.) Forrester Consulting: The Total Economic Impact of Microsoft SharePoint Server 2010, 3/2010; North, Jeffrey<br /> 3.) Mckinsey Global Survey: How companies are benefiting from Web 2.0, 2010<br /> 4.) The 2020 Workplace-How Innovative companies attract, develop, and keep tomorrow's employees today; Meister, Jeanne & Willyerd, Karie<br />
  15. 15. Value Of Proper Implementation<br />Risks<br />Sources: 5.) Gartner: Strategic Best Practices for SharePoint 2010 Migration, G00211002, 3/2010; Tay, Gavin<br /> 6.) Portalogiks: Seven Common Mistakes in Implementing SharePoint 2007<br /> 7.) Gartner: Citizen Developers: Delivering Business Applications Outside of IT, 2009; Knipp, Eric<br /> 8.) NextLabs: Compliance, Governance, & SharePoint, 2/2008; Ott, Chris<br /> 9.) Credera: Governance: A Key Requirement for SharePoint 2010, 2/2010; Shankar, Sai<br />
  16. 16. Get Ready for 2020 Workplace<br />2020 Workplace – an organizational environment that provides an intensely personalized, social experience to attract, develop, and engage employees across all generations and geographies.  <br />Not about technology, it is about creating community across a multi-generational workforce.<br />Future value of employees will be determined by performance and how much they contribute knowledge and ideas back to the organization. <br />
  17. 17. Get Ready for 2020 Workplace<br />2020 Workplace – an organizational environment that provides an intensely personalized, social experience to attract, develop, and engage employees across all generations and geographies.  <br />The future workplace needs to be collaborative, authentic, personal, innovative, and social within the context of your companies unique organizational culture.  <br />Workforce engagement needs to be modeled with <br />social recruiting (Facebook, Linkedin, ect.)<br />hyper-connectivity (Facebook for enterprise)<br />social learning (Collaborative & Immediate.<br />
  18. 18. Social Learning Platform Features<br />
  19. 19. Developing your Curriculum<br />Understand the Business Drivers<br />Map to roles, tasks, or organizations<br />Determine your Audience & Delivery Methods<br />Powerpoint standard decks<br />Podcasts, Videos, CBT, Quick Start Cards<br />Classroom<br />Workshops (Enforces Governance)<br />Leverage Existing content<br />Microsoft Material, You Tube<br />Nothing but SharePoint <br />
  20. 20. Developing your Curriculum<br />Collaborate with Training Vendors & HR<br />Texas Grant<br />Target your training costs<br />Certifications<br />Leverage your community!<br />Make training an ongoing event<br />Keep it fun and interactive<br />Feed the troops <br />Keep it simple<br />
  21. 21. Sample Curriculum<br />End Users<br />Conduct, Navigation, Help<br />Search, My Site, Terminology<br />Upload a document, Check In/Out , Views<br />Site Owners <br />Site/Library/List Design (Purpose, People, Content)<br />Permissions, Sharing Documents<br />Discussion Boards, Meeting Workspaces<br />
  22. 22. Ways To Build Learning Communities<br />Start a FOCUS group<br />Empower a cross functional site owners group<br />Make governance more like the home owners association<br />Sponsor workshops, again feed the troops, bring in speakers<br />Encourage community and collaboration<br />
  23. 23. Ways To Build Learning Communities<br />Case Study<br />Med. Size Company<br />5,000-10,000 users<br />SharePoint 2010 Training<br />18 users all levels<br />Team activities<br />Interactive method<br />Produced two solutions<br />Presented to IT<br />
  24. 24. What We Learned Today<br />Classes Are NOT Enough (End User & Site Owner)<br />Business Value Of Properly Implemented SharePoint<br />2020 Workplace is coming, get ready<br />Developing Memorable Training Events in line with Governance<br />Build Learning Communities not just content<br />
  25. 25. Questions?<br />CB1492<br />Columbus Brown<br />Recommended Reading<br />For Business Folks (HERO’s)<br />The 2020 Workplace: How Innovative Companies Attract, Develop, and Keep Tomorrow’s Employees Today; Meister, Jeanne & Willyerd, Karie<br />For IT Folks (GURU’s)<br />Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business;Josh Bernoff & Ted Schadler<br />SharePoint Deployment and Governance Using COBIT 4.1: A Practical Approach; Chennault, Dave & Strain, Chuck<br />
  26. 26. Thanks to our Sponsors<br />

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