Collaborative Solutions - Mobile Government - 17 November 2011 Program Briefing


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Collaborative Solutions - Mobile Government - 17 November 2011 Program Briefing

  1. 1. Collaborative Solutions Mobile Government Program Briefing Thursday 17 November 2011
  2. 2. Agenda <ul><li>Welcome Address </li></ul><ul><li>Program Overview </li></ul><ul><li>Introduction to the department </li></ul><ul><ul><li>Industry, Innovation & Investment </li></ul></ul><ul><ul><li>Primary Industries, Food & Water </li></ul></ul><ul><ul><li>Resources & Energy </li></ul></ul><ul><ul><li>Tourism, Major Events & Hospitality; and </li></ul></ul><ul><ul><li>Finance, Strategy and Operations. </li></ul></ul><ul><li>Previous Collaborative Solutions Recipients </li></ul><ul><ul><li>Tapit Media </li></ul></ul><ul><ul><li>Object Consulting </li></ul></ul><ul><li>Questions </li></ul>
  3. 3. Barry Buffier Deputy Director General Industry, Innovation & Investment Welcome Address
  4. 4. Growing the Digital Economy <ul><li>International ICT events </li></ul><ul><li>Start-up community </li></ul><ul><li>Australian innovation: ATS </li></ul><ul><li>International missions & exhibitions </li></ul><ul><li>Creative digital content: IMF </li></ul><ul><li>ICT research: NICTA & ACBI </li></ul><ul><li>Digital Sydney </li></ul><ul><li>Industry Action Plan: Digital Economy </li></ul>
  5. 5. Mobile Concierge Consortia “ 11 projects: 400 jobs, $170m revenue, $90m exports over the next three years&quot;
  6. 6. Mobile Government @ NSW Trade & Investment Primary Industries, Food & Water Department of Primary Industries : Agriculture NSW, Fisheries NSW, Biosecurity NSW, Catchment Management Authorities, NSW Office of Water, NSW Food Authority, Forests NSW, Crown Lands, Game Council, Rural Assistance Authority, Marine Parks Authority, Livestock Health & Pests Authority, Lake Illawarra Authority, Office of Hawkesbury Nepean, Sydney Catchment Authority Mineral Resources & Energy Department of Primary Industries : Mineral & Resources, National Policy & Sustainability, Mine Safety Performance, Office of Biofuels Trade, Business & Investment Trade & Investment : Investment Attraction, International, Innovation, Exporting, Small Business & Regional Development Tourism, Major Events, Hospitality, Racing & Arts Arts NSW, Screen NSW, Office of Liquor, Gaming and Racing, Art Gallery of NSW, Australian Museum, Powerhouse Museum, State Library of NSW, Sydney Opera House and Destination NSW Finance, Strategy & Operations Corporate Communications, Ministerial Liaison, Corporate Operations, Corporate Counsel, People Learning & Culture
  7. 7. Collaborative Solutions Mobile Government Program Details Robin Phua, Program Manager
  8. 8. Program Overview <ul><li>Goal: </li></ul><ul><li>Encourage the development of innovative and new-to-market ICT solutions using mobile technologies for the public sector . </li></ul><ul><li>Grants: </li></ul><ul><li>Up to 30% of project costs or $200,000 </li></ul><ul><li>Awarded competitively </li></ul>
  9. 9. Program Overview <ul><li>Eligibility Requirements </li></ul><ul><li>Consortia-backed submissions (3+) </li></ul><ul><li>Developed and piloted in NSW </li></ul><ul><li>Development has not commenced </li></ul><ul><li>Submissions Close: </li></ul>February 2012 29 12PM SHARP
  10. 10. What it is / is not <ul><li>Is </li></ul><ul><li>new ICT-enabled products and solutions </li></ul><ul><li>global market, but developed in NSW </li></ul><ul><li>supporting commercial pilots and trials (“r&D”) </li></ul><ul><li>done in the “spirit of collaboration” </li></ul><ul><li>awards a grant, driving commercial interests </li></ul><ul><li>Is Not </li></ul><ul><li>new ICT technologies / exhibits / demos </li></ul><ul><li>limited to “NSW companies” only </li></ul><ul><li>supporting pure / ICT technology research </li></ul><ul><li>done in a client-vendor or tender arrangement </li></ul><ul><li>awards contest prize in a contest or competition </li></ul>
  11. 11. “Mobile Government” Definition <ul><li>We define as : </li></ul><ul><li>A commercial ICT solution </li></ul><ul><li>For use in the public sector </li></ul><ul><li>Delivered via a Mobile Device </li></ul><ul><li>Uses Mobile Technologies </li></ul><ul><li>High-Level of Online Service Capability </li></ul><ul><li>(Beyond mobile apps!) </li></ul>
  12. 12. Consortium-Backed Submission <ul><li>A consortium must have: </li></ul><ul><li>One Consortium Lead </li></ul><ul><li>One or more User Organisation (from the Department) </li></ul><ul><li>One or more Consortium Partner </li></ul>Lead NSW Trade & Investment Industry, Innovation & Investment Primary Industries, Food & Water Resources & Energy Tourism, Major Events & Hospitality; and Finance, Strategy and Operations. Consortia Partner ICT Technology company Telecom & Network services Electronic payment Content Provider Industry Association Other government agencies Research Organisation Academia etc. User Org Consortia Partner
  13. 13. Evaluation Criteria <ul><li>Four Criteria: (in order) </li></ul><ul><li>NSW Economic Benefits and Alignment Jobs Created, ICT Sector Revenue, Export Potential, Strategic Fit </li></ul><ul><li>Public-Sector Productivity Benefits Reduced costs, faster processing, positive customer engagements </li></ul><ul><li>Innovative Mobile & ICT Use Compelling ICT Showcase, Drives ICT Adoption </li></ul><ul><li>Robust Consortium & Business Model Business Model, Financial Strength, Collaborative Partnerships </li></ul>
  14. 14. Timeline & Networking Event <ul><li>Timeline : </li></ul><ul><li>Pitching & Networking Event : </li></ul><ul><li>Thursday 8 December, 9:30AM to 1:00PM </li></ul><ul><li>12 Elevator Pitches & Networking Lunch </li></ul><ul><li>Contact us if interested to pitch! </li></ul>Nov Dec Jan Feb Mar 17 Nov: Open 29 Feb: Close Award Short- List 8 Dec: Networking Event #CS-MG “ Collaborative Solutions Program” group
  15. 15. Program Webpage <ul><li> </li></ul><ul><li>Download: </li></ul><ul><ul><li>Program Brief </li></ul></ul><ul><ul><li>Application Form </li></ul></ul><ul><ul><li>Budget Worksheet </li></ul></ul><ul><ul><li>Future Updates </li></ul></ul><ul><ul><li>Other Resources </li></ul></ul>
  16. 16. Department Overview: Industry, Innovation, & Investment Barry Buffier, Deputy Director General
  17. 17. Department of Trade & Investment, Regional Infrastructure & Services <ul><li>Leading economic development agency for NSW government </li></ul><ul><li>Key Areas </li></ul><ul><ul><li>Trade, business and investment </li></ul></ul><ul><ul><li>Primary industries, food and water </li></ul></ul><ul><ul><li>Mineral resources and energy </li></ul></ul><ul><ul><li>Tourism, major events, & hospitality </li></ul></ul><ul><li>Operates in more than 200 metropolitan and regional locations </li></ul><ul><li>Employs more than 8,000 staff </li></ul><ul><li> </li></ul>
  18. 19. Industry, Innovation & Investment Investment & Export Services Small Business and Regional Development Innovation & Industry Policy Office of Liquor, Gaming & Racing Arts NSW, Screen NSW Sydney Opera House, NSW State Library Art Gallery NSW, Australian Museum Museum of Applied Arts & Sciences (Powerhouse)
  19. 20. Industry, Innovation & Investment Investment & Export Services Small Business and Regional Development Innovation & Industry Policy Office of Liquor, Gaming & Racing Arts NSW, Screen NSW Sydney Opera House, NSW State Library Art Gallery NSW, Australian Museum Museum of Applied Arts & Sciences (Powerhouse)
  20. 21. Industry, Innovation & Investment Investment & Export Services Small Business and Regional Development Innovation & Industry Policy Office of Liquor, Gaming & Racing Arts NSW, Screen NSW Sydney Opera House, NSW State Library Art Gallery NSW, Australian Museum Museum of Applied Arts & Sciences (Powerhouse)
  21. 22. Department Overview: Primary Industries, Food & Water Nicholas Roberts, CEO Forests NSW
  22. 23. Department of Primary Industries <ul><li>Developing and sustaining diverse, profitable food and fibre industries, and best practice management of natural resources </li></ul><ul><li>4000 staff located at around 130 Offices across NSW </li></ul><ul><li>Budget of more than $1 billion 2011/2012 </li></ul><ul><li>Includes: </li></ul><ul><li>Agriculture NSW </li></ul><ul><li>Fisheries NSW </li></ul><ul><li>Forests NSW </li></ul><ul><li>NSW Office of Water </li></ul><ul><li>Catchment Management Authorities </li></ul><ul><li>Crown Lands </li></ul><ul><li>NSW Food Authority </li></ul><ul><li>Rural Assistance Authority </li></ul>
  23. 24. Electronic Docket Delivery System (EDD) <ul><li>The electronic docket delivery system (EDD) is designed to eliminate the need for manual log docket entry, log branding and provide accurate and timely data, saving costs and increasing efficiency. </li></ul><ul><li>Production and log stock information is entered into hand held computers </li></ul><ul><li>Logs are scanned as they are loaded </li></ul><ul><li>Electronic dockets are generated by harvesting crews at loading points using the hand-helds </li></ul>
  24. 25. EDD cont., <ul><li>E-Dockets created on hand-helds are transferred by the haulage contractor to customers via an “i-button”, with a printed copy of the docket </li></ul><ul><li>E-Docket data is transferred by customers and contractors to FNSW via modem </li></ul><ul><li>E-Docket data is available to customers and contractors via the web application. </li></ul>
  25. 26. EDD cont.,
  26. 27. EDD cont.,
  27. 28. EDD cont.,
  28. 29. Issues <ul><li>Contractor training in an environment where turnover can be high </li></ul><ul><li>Suitability of the equipment in a harsh environment </li></ul><ul><li>Equipment and software upgrades requiring more training </li></ul><ul><li>Incompatibility with customers software and accounting packages. </li></ul><ul><li>Supplier burn out </li></ul>
  29. 30. Smart Phone Applications – Take2 <ul><li>Forests NSW’s safety record has been improving but not as rapidly as desired by management </li></ul><ul><li>A Take2 Program has been implemented to encourage staff to undertake a quick safety risk assessment prior to starting any new task </li></ul><ul><li>Reporting Take2’s encourages safe behaviour, creates peer pressure to undertake Take2’s and allows learning's and system improvement as significant hazards are encountered </li></ul><ul><li>The current manual system allows gross counts of Take2’s undertaken at best </li></ul><ul><li>A single entry electronic form is a desirable outcome </li></ul>
  30. 31. Smart Phone Applications – Timesheets <ul><li>Forests NSW’s workforce is dispersed around the State with many staff not attending an office on a regular basis </li></ul><ul><li>Accordingly manual paper based time sheets are prepared by supervisors every 2 weeks </li></ul><ul><li>Data is transferred manually to the payroll system where it is processed for wages payments </li></ul><ul><li>The process in inefficient and RSI incidents have occurred with manual time sheet data entry </li></ul><ul><li>Single entry electronic data capture is the preferred outcome </li></ul>
  31. 32. FishOnline Development <ul><li>This web architected solution is being developed under the Commercial Fisheries Structural Adjustment Systems Reform Program (Treasury funded). It includes 3 components as follows: </li></ul><ul><ul><li>FisherAssist – Internal web based application used by staff to service clients and access information relevant to their jobs </li></ul></ul><ul><ul><li>FisherDirect – External web based application used by commercial fishers to access their information held by the department and to complete online transactions </li></ul></ul><ul><ul><li>FisherIVR - IVR based system for commercial fishers to dial into the department to make field based pre-fish, pre-land and post-land reports </li></ul></ul>
  32. 33. Nautilus <ul><li>This MS Access/SQL Server based system supports compliance operations in NSW Fisheries and Agriculture </li></ul><ul><ul><li>It covers the recording of incidents and offences and offers workflow and other productivity aids in the development of and completion of prosecutions </li></ul></ul><ul><ul><li>It also supports asset management and other aspects of the compliance business </li></ul></ul><ul><ul><li>An in-house developed application of some 8 years standing and continues to evolve. </li></ul></ul>
  33. 34. Food Authority <ul><li>Provision of wireless access to licensee database, MS Office functions, data entry, printing relevant forms/notices for Food Authority and possibly Council staff: </li></ul><ul><ul><li>Agency anticipates a 20% productivity dividend from reduction in time of staff re-entering data </li></ul></ul><ul><ul><li>Increases the time available for officers to be in the field and provides them with up-to date information. </li></ul></ul><ul><ul><li>Allows quicker response time to incidents along with GPS location and photographs </li></ul></ul><ul><ul><li>Allows access to accurate information to food businesses concerning general queries. </li></ul></ul><ul><ul><li>Allows potential for increased educational functionality of front line staff </li></ul></ul>
  34. 35. Current Issues <ul><li>iPhone Apps – iForms, can do much of what is required but all rely on connecting to the internet and a service providers software to generate the final product </li></ul><ul><li>Integration with existing accounting software is troublesome </li></ul><ul><li>Current smart phones on the market are fragile and expensive c.f. $1000 per employee </li></ul>
  35. 36. Department Overview: Mineral Resources & Energy Brad Mullard, Executive Director Mineral Resources & Energy
  36. 37. Minerals and Energy Division <ul><li>Mineral Resources branch is responsible for facilitating profitable and sustainable development, effective environmental management and safe and responsible mining. </li></ul><ul><li>Energy Branch is responsible for promoting secure, affordable and clean energy supplies and competitive energy markets for the benefit of all NSW consumers. </li></ul>
  37. 39. Energy <ul><li>distribute safe, sufficient, reliable and cost-competitive energy to consumers; </li></ul><ul><li>have a significant role in the growing national energy market; </li></ul><ul><li>encourage private investment in New South Wales; </li></ul><ul><li>support, regulate and monitor the New South Wales energy industry. </li></ul><ul><li>Provide Information for energy customers </li></ul><ul><li>Energy efficiency </li></ul>
  38. 41. MINERAL RESOURCES <ul><li>Mineral Resources Development </li></ul><ul><li>Environmental Sustainability </li></ul><ul><li>Industry Coordination </li></ul><ul><li>Geological Survey </li></ul><ul><li>Mine Safety Operations </li></ul>
  39. 43. Director-General Presentation April 2008 NEW SOUTH WALES NEW EXPLORATION OPPORTUNITIES Broken Hill Lachlan Orogen New England Orogen Cadia Northparkes Cowal NSW - 20 000 mineral deposits Lachlan Orogen – 7 500 mineral deposits
  40. 44. Heading <ul><li>Bullet point </li></ul><ul><li>Bullet point </li></ul><ul><li>Bullet point </li></ul><ul><li>Bullet point </li></ul><ul><li>Bullet point </li></ul><ul><li>Bullet point </li></ul><ul><li>Bullet point </li></ul><ul><li>Bullet point </li></ul>
  41. 45. Mobile <ul><li>Making available key Departmental data to field staff </li></ul><ul><li>Delivery of location enabled mapping data (geological, titles, geophysical) </li></ul><ul><li>Field data entry (mapping, audits, reporting) </li></ul><ul><li>Information to Energy Consumers </li></ul>
  42. 46. Department Overview: Tourism, Major Events, & Hospitality Diana Kahui, Director, Marketing & Communications Destination NSW
  43. 47. Destination NSW An introduction November 17, 2011 Diana Kahui – A/Director Marketing & Communications
  44. 48. What is Destination NSW <ul><li>Lead government agency for the NSW tourism and major events sectors </li></ul><ul><ul><ul><li>Functions of four organisations </li></ul></ul></ul><ul><ul><ul><ul><li>Tourism NSW </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Events NSW </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Homebush Motor Racing Authority </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Greater Sydney Partnership </li></ul></ul></ul></ul><ul><ul><ul><li>Established as a Statutory Authority in July 2011 </li></ul></ul></ul>
  45. 49. Our Mission, Goal & Role <ul><li>Our Mission </li></ul><ul><ul><li>Achieve economic and social benefits for the people of NSW through the development of tourism and the securing of major events. </li></ul></ul><ul><li>Our Goal </li></ul><ul><ul><li>Double NSW’s annual tourism expenditure by 2020. </li></ul></ul><ul><li>Our Role </li></ul><ul><ul><li>Secure and develop events for NSW </li></ul></ul><ul><ul><li>Promote NSW destinations and events in order to grow visitor arrivals and expenditure </li></ul></ul><ul><ul><li>Implement programs and initiatives which will assist competitive development of NSW’s tourism and events sector </li></ul></ul>
  46. 50. How we will achieve this <ul><li>Our Approach </li></ul><ul><ul><li>Our approach is to align with industry in collaborative partnership. </li></ul></ul><ul><li>Our Strategy </li></ul><ul><ul><li>By 2016/17 NSW government will invest $400 million dollars to fund implementation of a new strategy, now under development with industry. </li></ul></ul><ul><ul><li>Visitor Economy Taskforce is coordinating strategic planning presented to the government by mid 2012. </li></ul></ul>
  47. 51. Digital Distribution * Source: Experian Hitwise Top 100 Travel Websites in Australia by monthly visits 26 million+ page views per annum 3:1 Visit to Lead ratio No. 1 State Tourism website in Australia 47 th Largest Travel Website in Australia* 100K+ keywords $1m invested In Search Engine Marketing 180,000+ Social Media Reach 7 million visits 2.2 million leads ATDW 8,500+ Tourism Products 1,000+ Events
  48. 52. DNSW Digital Universe* ATDW (8,500 tourism products) Events (1,061 events) 7million visits; 2.2 million leads 740K visits & 91K leads Sydney & NSW Facebook 90K+ Fans Sydney & NSW Twitter 16K+ Followers Sydney YouTube 76K+ Views Sydney iPhone & iPad 20K+ Downloads Escapes 132K+ Subscribers Holiday Planners 15K+ dloads/mth Events Facebook 2K+ Fans Vivid Facebook 9K+ Fans Vivid Twitter 3K+ Fans Events Twitter 2K+ Fans * Statistics to year end June 30, 2011
  49. 53. Digital Innovations for the Tourism and Events Sectors <ul><li>Australian Tourism Data Warehouse </li></ul><ul><ul><li>Developed in 2001 and progressing to a platform of indexed and decentralised tourism and events content </li></ul></ul><ul><li>Tourism Exchange Australia </li></ul><ul><ul><li>Developed in 2008 to amalgamate bookable tourism inventory across multiple booking engines and distribute to multiple global distributors </li></ul></ul><ul><li>Events Social Platform </li></ul><ul><ul><li>Centralised database of events information aggregated with social content </li></ul></ul><ul><li>National Online Strategy for Tourism and Going Global Action Plan </li></ul><ul><ul><ul><li>Strategic documents to help guide innovation and global distribution within the tourism industry </li></ul></ul></ul>
  50. 54. Department Overview: Finance, Strategy & Operations David Kennedy CIO/CTO
  51. 55. If we can’t measure the value – measure what drives it BPO Improved reliability Lower IT operating costs: license costs Upgrade costs Support costs Fewer systems Less complex interfaces Easier to secure/ Better compliance Workflow/ Productivity Rationalize Data Sources Active Retirement Plans IT Offshoring Re-use of systems and designs Re-use of code Common system designs Common integration infrastructure Simpler integration System consolidation Lower development costs Blueprint, Roadmap Align investments with strategy Align/ combine projects Flexibility/ Speed to change Overall system better designed New business capabilities Lower cost to deploy in smaller sites Eliminate duplicate projects Invest ($ and people) in highest value projects Fewer project recycles Improved data quality and access Optimize business Also influences items above Future IT needs better understood Effective tech. research & deployment LEGEND: Business value added IT efficiencies More efficient IT operating and development spend More effective IT investment management Value drivers
  52. 56. Collaboration, Mobility & Cloud
  53. 57. Collaboration , Mobility & Cloud
  54. 58. Collaboration, Mobility & Cloud At home… At work… And anywhere in between
  55. 59. Collaboration, Mobility & Cloud
  56. 60. Where to from here?
  57. 61. PCs Laptops Internet Mobile Phones Wireless Social Networking Tablets/Slates Smart Phones Cloud f
  58. 62. My PC  Work from home PC  Bring your own PC  Use a DTIRIS PC My devices  Smartphones  Slates & tablets My apps  In-House apps  Outsourced apps  Cloud apps
  59. 63. Collaboration, Mobility & Cloud
  60. 64. Mobile Concierge Recipient: Jamie Conyngham, CEO & Co-Founder Tapit Media
  61. 66. Our ICT solution
  62. 71. The pitching / network event
  63. 73. Nokia - were speaking, this lead to our first consortia contact Approach big organisations
  64. 74. Applying for the grant
  65. 77. Shortlist presentations
  66. 80. Lessons learned & challenges
  67. 81. Not just about the cash Contacts Credibility Like a commercial alliance The leading company has to keep momentum Fair bit of paperwork
  68. 82. Results
  69. 87. Future Plans
  70. 88. Before Xmas over 500 small retailers 80% of all OOH in Australia 80% of OOH in Singapore 1 large retailer 1 large video games publisher 1 large OEM one of Australia’s key tourist destinations
  71. 89. Thank You [email_address] +61 438 002 495
  72. 90. Mobile Concierge Recipient: Peter Diggins, Principal Consultant Object Consulting
  73. 91. Question & Answer Panel <ul><li>NSW Trade & Investment </li></ul><ul><li>Kathryn Matthews, Director, Investment & Export Services </li></ul><ul><li>David Kennedy, CIO/CTO </li></ul><ul><li>Robin Phua, CS Program Manager </li></ul><ul><li>Mobile Concierge Recipients </li></ul><ul><li>Jamie Conyngham, Tapit Media </li></ul><ul><li>Peter Diggins, Object Consulting </li></ul>
  74. 92. Thank You! Robin Phua 9338-6706 [email_address] Valerie Allerton 9338-6943 [email_address]