04. Dept Overview: Primary Industries, Food & Water
Collaborative Solutions MLC Centre Thursday 17th October 2011Nick Roberts – CEO, Forests NSW
Department of Primary Industries Developing and sustaining diverse, profitable food and fibre industries, and best practice management of natural resources 4000 staff located at around 130 Offices across NSW Budget of more than $1 billion 2011/2012 Includes: Agriculture NSW Fisheries NSW Forests NSW NSW Office of Water Catchment Management Authorities Crown Lands NSW Food Authority Rural Assistance Authority
Electronic Docket Delivery System (EDD) The electronic docket delivery system (EDD) is designed to eliminate the need for manual log docket entry, log branding and provide accurate and timely data, saving costs and increasing efficiency. Production and log stock information is entered into hand held computers Logs are scanned as they are loaded Electronic dockets are generated by harvesting crews at loading points using the hand-helds
EDD cont., E-Dockets created on hand-helds are transferred by the haulage contractor to customers via an “i- button”, with a printed copy of the docket E-Docket data is transferred by customers and contractors to FNSW via modem E-Docket data is available to customers and contractors via the web application.
Issues Contractor training in an environment where turnover can be high Suitability of the equipment in a harsh environment Equipment and software upgrades requiring more training Incompatibility with customers software and accounting packages. Supplier burn out
Smart Phone Applications – Take2 Forests NSW’s safety record has been improving but not as rapidly as desired by management A Take2 Program has been implemented to encourage staff to undertake a quick safety risk assessment prior to starting any new task Reporting Take2’s encourages safe behaviour, creates peer pressure to undertake Take2’s and allows learnings and system improvement as significant hazards are encountered The current manual system allows gross counts of Take2’s undertaken at best A single entry electronic form is a desirable outcome
Smart Phone Applications – Timesheets Forests NSW’s workforce is dispersed around the State with many staff not attending an office on a regular basis Accordingly manual paper based time sheets are prepared by supervisors every 2 weeks Data is transferred manually to the payroll system where it is processed for wages payments The process in inefficient and RSI incidents have occurred with manual time sheet data entry Single entry electronic data capture is the preferred outcome
FishOnline Development This web architected solution is being developed under the Commercial Fisheries Structural Adjustment Systems Reform Program (Treasury funded). It includes 3 components as follows: – FisherAssist – Internal web based application used by staff to service clients and access information relevant to their jobs – FisherDirect – External web based application used by commercial fishers to access their information held by the department and to complete online transactions – FisherIVR - IVR based system for commercial fishers to dial into the department to make field based pre-fish, pre-land and post-land reports
Nautilus This MS Access/SQL Server based system supports compliance operations in NSW Fisheries and Agriculture – It covers the recording of incidents and offences and offers workflow and other productivity aids in the development of and completion of prosecutions – It also supports asset management and other aspects of the compliance business – An in-house developed application of some 8 years standing and continues to evolve.
Food Authority Provision of wireless access to licensee database, MS Office functions, data entry, printing relevant forms/notices for Food Authority and possibly Council staff: – Agency anticipates a 20% productivity dividend from reduction in time of staff re-entering data – Increases the time available for officers to be in the field and provides them with up-to date information. – Allows quicker response time to incidents along with GPS location and photographs – Allows access to accurate information to food businesses concerning general queries. – Allows potential for increased educational functionality of front line staff
Current Issues iPhone Apps – iForms, can do much of what is required but all rely on connecting to the internet and a service providers software to generate the final product Integration with existing accounting software is troublesome Current smart phones on the market are fragile and expensive c.f. $1000 per employee