04. Dept Overview: Primary Industries, Food & Water


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This is part of the Collaborative Solutions - Mobile Government program briefing event held on Thursday 17 November 2011.

For more information and to download the presentations, please go to www.business.nsw.gov.au/collaborativesolutions

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04. Dept Overview: Primary Industries, Food & Water

  1. 1. Collaborative Solutions MLC Centre Thursday 17th October 2011Nick Roberts – CEO, Forests NSW
  2. 2. Department of Primary Industries  Developing and sustaining diverse, profitable food and fibre industries, and best practice management of natural resources  4000 staff located at around 130 Offices across NSW  Budget of more than $1 billion 2011/2012 Includes:  Agriculture NSW  Fisheries NSW  Forests NSW  NSW Office of Water  Catchment Management Authorities  Crown Lands  NSW Food Authority  Rural Assistance Authority
  3. 3. Electronic Docket Delivery System (EDD) The electronic docket delivery system (EDD) is designed to eliminate the need for manual log docket entry, log branding and provide accurate and timely data, saving costs and increasing efficiency. Production and log stock information is entered into hand held computers Logs are scanned as they are loaded Electronic dockets are generated by harvesting crews at loading points using the hand-helds
  4. 4. EDD cont., E-Dockets created on hand-helds are transferred by the haulage contractor to customers via an “i- button”, with a printed copy of the docket E-Docket data is transferred by customers and contractors to FNSW via modem E-Docket data is available to customers and contractors via the web application.
  5. 5. EDD cont.,
  6. 6. EDD cont.,
  7. 7. EDD cont.,
  8. 8. Issues Contractor training in an environment where turnover can be high Suitability of the equipment in a harsh environment Equipment and software upgrades requiring more training Incompatibility with customers software and accounting packages. Supplier burn out
  9. 9. Smart Phone Applications – Take2 Forests NSW’s safety record has been improving but not as rapidly as desired by management A Take2 Program has been implemented to encourage staff to undertake a quick safety risk assessment prior to starting any new task Reporting Take2’s encourages safe behaviour, creates peer pressure to undertake Take2’s and allows learnings and system improvement as significant hazards are encountered The current manual system allows gross counts of Take2’s undertaken at best A single entry electronic form is a desirable outcome
  10. 10. Smart Phone Applications – Timesheets Forests NSW’s workforce is dispersed around the State with many staff not attending an office on a regular basis Accordingly manual paper based time sheets are prepared by supervisors every 2 weeks Data is transferred manually to the payroll system where it is processed for wages payments The process in inefficient and RSI incidents have occurred with manual time sheet data entry Single entry electronic data capture is the preferred outcome
  11. 11. FishOnline Development This web architected solution is being developed under the Commercial Fisheries Structural Adjustment Systems Reform Program (Treasury funded). It includes 3 components as follows: – FisherAssist – Internal web based application used by staff to service clients and access information relevant to their jobs – FisherDirect – External web based application used by commercial fishers to access their information held by the department and to complete online transactions – FisherIVR - IVR based system for commercial fishers to dial into the department to make field based pre-fish, pre-land and post-land reports
  12. 12. Nautilus This MS Access/SQL Server based system supports compliance operations in NSW Fisheries and Agriculture – It covers the recording of incidents and offences and offers workflow and other productivity aids in the development of and completion of prosecutions – It also supports asset management and other aspects of the compliance business – An in-house developed application of some 8 years standing and continues to evolve.
  13. 13. Food Authority Provision of wireless access to licensee database, MS Office functions, data entry, printing relevant forms/notices for Food Authority and possibly Council staff: – Agency anticipates a 20% productivity dividend from reduction in time of staff re-entering data – Increases the time available for officers to be in the field and provides them with up-to date information. – Allows quicker response time to incidents along with GPS location and photographs – Allows access to accurate information to food businesses concerning general queries. – Allows potential for increased educational functionality of front line staff
  14. 14. Current Issues iPhone Apps – iForms, can do much of what is required but all rely on connecting to the internet and a service providers software to generate the final product Integration with existing accounting software is troublesome Current smart phones on the market are fragile and expensive c.f. $1000 per employee