Technology in health care copy


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  • CSCW: computer supported cooperative work The changing nature of healthcare delivery I will look at collaboration in health care and designing technologies that support the highly collaborative work Although healthcare workers are the primary users of healthcare information systems, the emerging ICT also has the capacity to empower patients, enhance the collaboration between healthcare workers and patients, and enable the citizens to become active participants in their healthcare. Patient-centered care, eHealth services, and integration of communication technologies, etc will have an influence on the evolving field of healthcare technology.
  • 1 In order to develop successful technology solutions we need to …….. 3 In the design of any device the health care human factors group……..
  • Last pt: Users are an important source of information as they provide understanding of the environment Interdependence of users and designers.
  • Rapidly changing demands & requirements (users) puts a lot of pressure on the design and evaluation of new technology in healthcare. Resulting in having dynamic requirement specifications
  • Telemedicine; could be used when complex surger is being done by a surgical team with little experience. The team could be talked through the process by more experienced surgons and a voice to text program could document all of what they said. Sufferers learning from peers on online communities Monitor there disease eg surarstats The success of micro-blogging tools such as Twitter indicates that exchange of short messages can be powerfull for people to share opinions and information.
  • Google & Microsoft launched their own online patient health records; They work with a wide variety of partners to populate records with useful medical data. Aiding healthcare delivery
  • The evaluation feedback should guide the iterative design process.
  • The evolving field of healthcare ICT development encompasses several contexts of design and use:
  • In participatory design, participants are invited to cooperate during several stages with designers, researchers and developers during the innovation process, i.e it involves all stakeholders in the design process. UCD methods uses interviews, observations, focus groups and usability evaluations that can be applied in studying healthcare working practices and in its redesign.
  • Technology in health care copy

    1. 1. Outline <ul><li>Healthcare Technology </li></ul><ul><ul><li>On line support groups </li></ul></ul><ul><ul><li>iphone application </li></ul></ul><ul><li>Designing for healthcare technology </li></ul><ul><li>eHealth </li></ul><ul><li>User-centered framework </li></ul><ul><li>Contexts of design and use </li></ul><ul><li>Participatory Design </li></ul>
    2. 2. Designing Healthcare Technology <ul><li>CSCW </li></ul><ul><li>Participatory design </li></ul><ul><li>Human-centered approach </li></ul><ul><li>User-Centered Design (UCD) </li></ul><ul><li>Field-studies </li></ul>
    3. 3. Health care and Design <ul><li>Understand the current changes in healthcare domain and the characteristics of different healthcare contexts (Viitanen, 2009) </li></ul><ul><li>Technology support for healthcare delivery and interaction is increasing in the fields of usability research and human-computer interaction (HCI). </li></ul>
    4. 4. <ul><li>The Healthcare Human Factors Group follows a User-centred approach; </li></ul><ul><ul><li>Iterative cycle of prototyping and testing with end users, </li></ul></ul><ul><ul><li>Refine systems throughout the design development process. </li></ul></ul>
    5. 5. Design Criteria <ul><li>Researchers and developers with experience in the healthcare area. </li></ul><ul><li>Users need to have insight into capabilities and limitations of the technology for successful Implementation. (Theilst et al. (2008)) </li></ul><ul><li>Users are not designers and designers are not users!! (Nielson, 1993) </li></ul>
    6. 6. Design Team <ul><li>Incorporating various stakeholders: Designers, Employees/Care givers </li></ul>
    7. 7. Design Challenges <ul><li>Design for divergent users </li></ul><ul><li>Lack of understanding of complex healthcare environment </li></ul><ul><li>Rapidly changing demands & requirements </li></ul><ul><li>Dynamic requirement specifications (Weng et al. 2007) </li></ul>
    8. 8. Wireless Technology <ul><li>Ubiquitous access to medical information; </li></ul><ul><ul><li>meet growing demands on healthcare systems. </li></ul></ul><ul><ul><li>Provide healthcare professionals & patients with essential information </li></ul></ul>
    9. 9. iPhone Apps <ul><li>Diabetes </li></ul><ul><li>Blood pressure </li></ul><ul><li> </li></ul>
    10. 10. Possible Solutions <ul><li>Develop IT to support communication among healthcare professionals as core mission (Wallden et al 2007) </li></ul><ul><li>Patient-centered approach </li></ul>
    11. 11. eHealth <ul><li>Mitchell (1999) </li></ul><ul><li>Combined use of electronic communication and IT </li></ul><ul><li>Booking, referral systems and integrated info tools; allow access to personal health data </li></ul><ul><li>Improves eficiency of healthcare system </li></ul>
    12. 12. Online support Groups Micro-blogging for health
    13. 13. Online records HealthValue6 & GoogleHealth5
    14. 14. Design Process <ul><li>Solutions; </li></ul><ul><li>Drawing on established technology </li></ul><ul><li>Experience and knowledge of participants </li></ul><ul><li>Look at context of use analysis </li></ul><ul><li>Prototypes </li></ul><ul><li>Users </li></ul><ul><li>Feedback -> iterations </li></ul>
    15. 15. DeHus – User-centered Framework <ul><li>New technology only benefits if all participants in different stages of healthcare are able to utilize the technology in an efficient way </li></ul><ul><li> </li></ul><ul><li>Healthcare technology should be designed to support divergent uses in various contexts (Poissant et al., 2005) </li></ul>
    16. 16. Contexts of design and use <ul><li>Healthcare professionals as ICT users in healthcare environment </li></ul><ul><li>New eHealth services for citizens use </li></ul><ul><li>ICT support for cooperative care between patients and healthcare professionals </li></ul>
    17. 17. Participatory Design <ul><li>Cooperative Design </li></ul><ul><li>Actively involves all stakeholders in design process </li></ul><ul><li>Emphasizes user involvement (Shuler & Namioka, 1993) </li></ul><ul><li>Ensures the end product meets needs and is usable </li></ul>
    18. 18. Participatory Design (PD) <ul><li>PD understands the different perspectives </li></ul><ul><li>Designers elicit participation from users in order to create better design. </li></ul>
    19. 19. Self centered Design <ul><li>With Self centered design the design professional becomes the participant in the users’ design process. </li></ul><ul><li>HCI practitioner incorporated into design process in a specific way. </li></ul>
    20. 20. Design Activity <ul><li> </li></ul><ul><li>Thinking back when you were younger and you had an accident, what healthcare technology would you design now what would have assisted you when you were injured. </li></ul>