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#CONNECT17
Flight Delay Compensation: hoe
SwissRe nieuwe mogelijkheden
ontdekt in business en IT
Emanuele Pagani & Tom Ker...
October 9th, 2017
We re-insure them to cope with large
losses following catastrophic events
Insurance companies are our clients
Together we ...
Buy ticket Choose delay option and buy1 2 Get immediate payout
in case of delay
3
Flight Delay Insurance
Fair price based ...
Policy Service
The IT solution
Quote Service
Claims Service
Admin
Console
Reporting and
Client support
Sales
stats and
fin...
Business
Idea
Aug
2015
Flight data
analysis
Business
model
Nov
2015
Feb
2016
Off-the shelf
solutions eval.
Decision to bui...
$
API Governance
v1
API Governance
Consume PublishMediate
Azure portalGatewayDeveloper portal
API Governance
API Governance – Multi-Region
Building data integration workflows
• Provide integration with 3rd party data provider
• Build & monitor a daily import wo...
Building data integration workflows
• Data Preparation with Azure Logic Apps
– Built-in Scheduling
– Built-in operational ...
Building data integration workflows
• Azure Data Factory as a data processing orchestrator
– Superb monitoring portal
– Su...
Designing for performance
Designed to save costs
Secure by default
Monitoring a platform
Monitoring a platform
• Handling alerts with Azure Logic Apps
– Centralized alert handling
– Provides flexibility for work...
Pull Request
</>
DevOps with Visual Studio Team Services
DevOps with Visual Studio Team Services
cspkg
DEV
TFVC
DevOps with Visual Studio Team Services
• Automated releases across multiple stages, to multiple regions
– Each with their...
Cloud Platforms Are Never Finished
• Microsoft Azure is a rapidly evolving platform
– Existing services are being migrated...
Contacts
• emanuele_pagani@swissre.com
• tom.kerkhove@codit.eu
Legal notice
©2017 Swiss Re. All rights reserved. You are not permitted to create any modifications
or derivative works of...
Flight Delay Compensation: How SwissRe is exploring new territories in Business and IT (Emanuele Pagani & Tom Kerkhove at ...
Flight Delay Compensation: How SwissRe is exploring new territories in Business and IT (Emanuele Pagani & Tom Kerkhove at ...
Flight Delay Compensation: How SwissRe is exploring new territories in Business and IT (Emanuele Pagani & Tom Kerkhove at ...
Flight Delay Compensation: How SwissRe is exploring new territories in Business and IT (Emanuele Pagani & Tom Kerkhove at ...
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Flight Delay Compensation: How SwissRe is exploring new territories in Business and IT (Emanuele Pagani & Tom Kerkhove at CONNECT17)

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Swiss Re is exploring new business opportunities, embracing digital transformation and becoming more agile. Join us to hear how the Flight Delay Compensation project came to life, starting from an innovative business idea to an evolutive solution built in the Microsoft Azure cloud. Emanuele and Tom share their experiences on how the project evolved and how SwissRe and Codit collaborated on designing and building the platform. They will talk about how they worked as a distributed team, optimized costs, used DevOps to release changes without manual intervention and revisit the operating model, stepping away from the traditional way apps are delivered at Swiss Re.

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Flight Delay Compensation: How SwissRe is exploring new territories in Business and IT (Emanuele Pagani & Tom Kerkhove at CONNECT17)

  1. 1. #CONNECT17 Flight Delay Compensation: hoe SwissRe nieuwe mogelijkheden ontdekt in business en IT Emanuele Pagani & Tom Kerkhove Senior Application Manager & Azure Consultant
  2. 2. October 9th, 2017
  3. 3. We re-insure them to cope with large losses following catastrophic events Insurance companies are our clients Together we make the world more resilient We develop innovative insurance products Technology companies are our partners
  4. 4. Buy ticket Choose delay option and buy1 2 Get immediate payout in case of delay 3 Flight Delay Insurance Fair price based on the likelihood of delay per route/day Claims automatically paid 1 hour after landing Huge market opportunity Airlines carried 3.9 billion passengers in 2016
  5. 5. Policy Service The IT solution Quote Service Claims Service Admin Console Reporting and Client support Sales stats and financials Price Engine Predictions Real time flight info Ticket Validation Flight details FDC options and prices Purchase trigger, passenger and flight details Confirmation of purchase, policy details Eligibility for pay-out Pay-out trigger Pay-out Client Payment Insurance Carrier FDCAPI
  6. 6. Business Idea Aug 2015 Flight data analysis Business model Nov 2015 Feb 2016 Off-the shelf solutions eval. Decision to build a prototype in house Mar 2016 Prototype ready Jun 2016 Productive solution ready Nov 2016 Analysis Prototype Pilot Live in UK New partners, more countries New products Aug 2017 The journey AppInTheAir chosen as distribution partner, Codit as dev partner First FDC policy sold in the U.K. May 2016 Onboarding of new partners Extension to sell parameteric insurance products
  7. 7. $
  8. 8. API Governance v1
  9. 9. API Governance Consume PublishMediate Azure portalGatewayDeveloper portal
  10. 10. API Governance
  11. 11. API Governance – Multi-Region
  12. 12. Building data integration workflows • Provide integration with 3rd party data provider • Build & monitor a daily import workflow • Transform external dataset into internal format • Make data available to data analytics team
  13. 13. Building data integration workflows • Data Preparation with Azure Logic Apps – Built-in Scheduling – Built-in operational experience – Built-in connectors for variety of services
  14. 14. Building data integration workflows • Azure Data Factory as a data processing orchestrator – Superb monitoring portal – Support for data slicing per day
  15. 15. Designing for performance
  16. 16. Designed to save costs
  17. 17. Secure by default
  18. 18. Monitoring a platform
  19. 19. Monitoring a platform • Handling alerts with Azure Logic Apps – Centralized alert handling – Provides flexibility for workflow changes – More flexible than email alerts • Future we might switch to Azure Event Grid with dedicated handlers per topic ie. Slack
  20. 20. Pull Request </> DevOps with Visual Studio Team Services
  21. 21. DevOps with Visual Studio Team Services cspkg DEV TFVC
  22. 22. DevOps with Visual Studio Team Services • Automated releases across multiple stages, to multiple regions – Each with their own dedicated Azure Key Vault for deployment secrets
  23. 23. Cloud Platforms Are Never Finished • Microsoft Azure is a rapidly evolving platform – Existing services are being migrated or deprecated – New services are being introduced – Better integration with services • Find a balance between cutting-edge technology & battle-tested services • Design for change, because you will need it • Use the right service for the job
  24. 24. Contacts • emanuele_pagani@swissre.com • tom.kerkhove@codit.eu
  25. 25. Legal notice ©2017 Swiss Re. All rights reserved. You are not permitted to create any modifications or derivative works of this presentation or to use it for commercial or other public purposes without the prior written permission of Swiss Re. The information and opinions contained in the presentation are provided as at the date of the presentation and are subject to change without notice. Although the information used was taken from reliable sources, Swiss Re does not accept any responsibility for the accuracy or comprehensiveness of the details given. All liability for the accuracy and completeness thereof or for any damage or loss resulting from the use of the information contained in this presentation is expressly excluded. Under no circumstances shall Swiss Re or its Group companies be liable for any financial or consequential loss relating to this presentation.

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