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Improve customer engagement and productivity with conversational ai

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Tailwind Traders recent internal employee survey showed their employees are frustrated with lengthy processes for simple actions, such as booking vacation and other company benefits. They want to reduce the friction of reviewing and booking vacation so it’s a simple, easy and pleasant process for their employees. In this session you will see how Tailwind Traders applied Conversational AI best practices to simplify the vacation process for their employees. Using the Bot Framework Composer tooling you can quickly build conversation flows, incorporate intelligence services such as Q&A maker and LUIS, test and deploy your virtual assistant to the cloud and embed it where your customers and employees spend their time.

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Improve customer engagement and productivity with conversational ai

  1. 1. Improve Customer Engagement and Productivity with Conversational AI AMY BOYD & GARY PRETTY
  2. 2. What is Conversational AI? Conversational AI uses artificial intelligence and machine learning to facilitate more natural communication between humans and computers, commonly through speech and text
  3. 3. Understanding Knowledge Conversation
  4. 4. Microsoft Conversational AI Platform User input Channels Cognitive ServicesBot Application Language understanding QnA Maker Speech Bot Framework Composer Power Virtual Agents Bot Framework SDK
  5. 5. Bot Framework Composer An integrated development tool for developers and multi-disciplinary teams to create, edit, test and refine conversational apps (bots) • Open source development tool • Visual editing canvas for authoring conversation flow • Build sophisticated conversations with integrated language understanding / knowledge capabilities • Integrated with Microsoft Power Virtual Agents https://aka.ms/bfcomposer
  6. 6. Availabilityofcareerprogression Processesinplacemakemyjobsimple
  7. 7. Demo TAILWIND TRADERS HR BOT Microsoft Bot Composer Basics VIDEO LINK: https://youtu.be/IGMQ2r89kWM
  8. 8. Demo TAILWIND TRADERS HR BOT Adding LUIS to our Basic Bot VIDEO LINK: https://youtu.be/na181Dw2xO4
  9. 9. Demo TAILWIND TRADERS HR BOT Adding Q&A Maker Functionality VIDEO LINK: https://youtu.be/suFPWFka59g
  10. 10. Demo TAILWIND TRADERS HR BOT Deploy and Consume the Bot VIDEO LINK: https://youtu.be/reSJ-TAHwVI
  11. 11. Availabilityofcareerprogression Processesinplacemakemyjobsimple
  12. 12. Orchestrator and Power-VA Bot Framework SDK update, new Orchestrator capability and deeper integration with Power-VA. Q3 2020 General Availability: • BF SDK & Tools R10 – Fit and Finish Release • Bot Service Alexa channel GA • Bot Framework Composer v1.1.1 Public preview: • Adaptive dialogs in PVA • Import Composer topics in PVA • Single Sign-On in Microsoft Teams • BERT based conversation orchestration • Adaptive Cards 2.0 in Teams and WebChat General Availability: • BF SDK R11 incl Java – Feature Focused Release • Core security features (CMK, Private Links) Public Preview: • Create Virtual Assistant & Skills in Composer • Bot Framework Composer in Power Virtual Agents • Composer Support for Orchestrator, CI/CD, Form Dialogs and Adapters General Availability: • Single Sign-On in Microsoft Teams • Adaptive Cards 2.0 in Teams and WebChat Public preview: • Telephony Channel in Azure Bot Service • New Creation and Management Experience to simplify getting started and ongoing management • Virtual Assistant Core • Reusable Skills Private preview: • Multi-Sensory Meeting Assistant in MS Teams • Unified Language Product November 2020 2021 Composer Integration Create VA and Skills within Composer and integration of Composer directly into P-VA. Coming soon A new creation and management experience and evolution of the Virtual Assistant Conversational AI Roadmap
  13. 13. v Get started with Composer aka.ms/bfcomposer Bot FrameworkSDK aka.ms/botframework @GaryPretty @AmyKateNicho Explore Conversational AI
  14. 14. Thanks so much for joining us We are keen to hear your questions … Q&A

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