Boston Civic Expo
We are all urban mechanics.- Mayor Thomas M. Menino
Focus on Engagement & EmpowermentDRAFT
Personalizing Government
The ExperimentsCitizens Connect2009Citizens Connect 2.02010City Worker2011Spot Tag2011CC TXT2011On Line Chat2012Street Bum...
The Streetlight Study
The Streetlight StudyMorethan amonthLessthan aweek
The Flyer Project
The Flyer Project
The Flyer ProjectLimitedImpact80%Success
The Transparency ProjectVS
The Transparency ProjectVS
The Impact33%2x89%Double the number of service requestswhile maintaining or improving service delivery.One third of all ca...
Transparency, Done Right, Informs
Communication, Done Right, Empowers
Personalization, Done Right, Engages
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Boston Civic Expo Spring 2013: New Urban Mechanics

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Chris Osgood from the Mayor's Office of New Urban Mechanics discusses the effect of immediacy and personalization in civic engagement projects.

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Boston Civic Expo Spring 2013: New Urban Mechanics

  1. 1. Boston Civic Expo
  2. 2. We are all urban mechanics.- Mayor Thomas M. Menino
  3. 3. Focus on Engagement & EmpowermentDRAFT
  4. 4. Personalizing Government
  5. 5. The ExperimentsCitizens Connect2009Citizens Connect 2.02010City Worker2011Spot Tag2011CC TXT2011On Line Chat2012Street Bump2012Commonwealth Connect2013Citizens Connect 4.0Coming 2013Street CredComing 2013Mayor’s Hotline2008
  6. 6. The Streetlight Study
  7. 7. The Streetlight StudyMorethan amonthLessthan aweek
  8. 8. The Flyer Project
  9. 9. The Flyer Project
  10. 10. The Flyer ProjectLimitedImpact80%Success
  11. 11. The Transparency ProjectVS
  12. 12. The Transparency ProjectVS
  13. 13. The Impact33%2x89%Double the number of service requestswhile maintaining or improving service delivery.One third of all cases are now handledthrough mobile apps or web site.89% of users would recommend us to a friend,up 21% since we started this effort.
  14. 14. Transparency, Done Right, Informs
  15. 15. Communication, Done Right, Empowers
  16. 16. Personalization, Done Right, Engages

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