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CAJ 021-Harald Koebler-Team Safety

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Have you ever been in a situation where people come together to discuss something or need to make decisions but they don’t feel safe enough to speak their honest opinion? It’s as if there are holding back or feel a sense of consequences if they would speak up. For teams to deliver valuable products well team members need to be able to challenge each other’s thoughts and comments. How valuable are gatherings of high-level collaboration such as Plannings, Stand-ups, Product Backlog Refinements, Reviews, Retrospectives, Continuous Improvement sessions, OKR meetings, etc. when people don’t feel safe enough to contribute fearlessly? Team Safety is an often overlooked foundation for any team aspiring to achieve high performance for creating amazing products people love to use.

In this session you will:

• Gain an understanding of what team safety is.
• Experience a simple and cost effective way to measure it.
• Create awareness of the safety levels within a team.
• Understand what might be adding the levels of safety on your team as well as what might be taking away from it.
• Learn intervention tactics to increase safety levels when a booster is needed.

Published in: Technology
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CAJ 021-Harald Koebler-Team Safety

  1. 1. Team Safety Your Team’s Secret Superpower Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  2. 2. Harald Koebler • Agile Facilitator at Grindr • Agile Implementation at Loot Crate • Management Coaching for Riot Games • Agile Project Management for FOXNOW PhilMark Rosete • Agile Transformation at Jukin Media • Agile Implementation at Loot Crate • Agile Implementation at theAudience • Front-end Development at disney.com Agile Coach Agile Coach phil@philmarkrosete.com @philmarkrosete harald@koebler.net @hkoebler Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  3. 3. My Coaching Agile Journey Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  4. 4. Who Are You? Why Are You Here Today? Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  5. 5. Disclaimer & Credit Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  6. 6. Let’s Play! Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  7. 7. 5 - Everything is Discussable w/o Filtering 4 - Almost Everything is Discussable w/o Filtering 3 - Most Things are Discussable w/o Filtering 2 - Almost Nothing is Discussable w/o Filtering 1 - Nothing is Discussable w/o Filtering Team Safety Check “How Safe Do You Feel With the Team Space?” Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  8. 8. Team Name: “Awesome Mobile App Team”__ Team Average: 3.6__________________________ Distribution. How Many… 5’s:___2___ 4’s:___3___ 3’s:___2___ 2’s:___0___ 1’s:___1___ Date: 4/12/2017___________ Caveats: (vacation, sick, PTO, new team member, someone left, etc.): Jim joined the team.______ ________________________ ________________________ ________________________ ________________________ Team Safety Check Capturing the Results Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  9. 9. Team Safety Cycle Team Safety Check Safe Facilitation Feedback Loop Quantitative Measure Anonymous Fun Awareness Understanding Why? Intervention Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  10. 10. Team Safety Check Safe Facilitation Feedback Loop Quantitative Measure Anonymous Fun Awareness Understanding Why? Intervention What happens when you focus on awareness alone? Team Safety Cycle Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  11. 11. High ValueLow CostFun Why THIS Game? Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  12. 12. Me Tribe / Division / Department Team Mgr Distinction Other Teams Enterprise / Organization Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  13. 13. Why Is Team Safety So Important? Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  14. 14. 20th Century 21st Century 6 9 6 5 3 4 53 “Bureaucratic Teams” “Agile Teams” Evolution of Organizations - Steve Denning Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  15. 15. Psychological Safety: “Feeling able to show and employ one's self without fear of negative consequences of self-image, status or career” (Kahn 1990) Google Project Aristotle Psychological Safety: “Psychological safety describes perceptions of the consequences of taking interpersonal risks in a particular context such as a workplace” (Edmondson, 1999) Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  16. 16. Recommended Reading Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  17. 17. Team Safety Tracker Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  18. 18. Team Safety Tracker Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  19. 19. Spring Summer Winter SpringFall Team Safety Tracker 2016 2017 Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  20. 20. Team Safety Check Safe Facilitation Feedback Loop Quantitative Measure Anonymous Fun Awareness Understanding Why? Intervention Team Safety Cycle Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  21. 21. Let’s Play! Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  22. 22. I feel less safe when… I feel more safe when… What Does Team Safety Look Like? Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  23. 23. Gather Qualitative Data Understanding Why? • Team Member Interviews • 1:1 Coaching • Team Coaching • Lean Coffee (on Team Safety) • Better Retrospectives • Surveys Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  24. 24. Intervention Options • Team Mission • Product Vision • Success Metrics • Clear Responsibilities • Team (Work) Agreements • Team Trust Canvas • Communication Training • Crucial Conversations • Compassionate Communication • Radical Candor • etc. • Meditation • Loving-Kindness & Empathy • Active Listening • LEGO Serious Play • ELMO • A Safe Word • Stop Work Authority Card • Agile Team Maturity • Pairing • Motivations • 2 truths, 1 lie • Physical Exercise / Yoga • Team Lunches / Dinners • Non-work team challenges (e.g. Escape Rooms) Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  25. 25. Coaching Tip ME Have each team member focus on themselves. Ask what he/she will do to add to team safety – not what others should be doing. Design an experiment… Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  26. 26. Team Safety Check Safe Facilitation Feedback Loop Quantitative Measure Anonymous Fun Awareness Understanding Why? Intervention Team Safety Cycle Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  27. 27. Pencil Index Cards Start Creating Awareness Today! DIY Team Safety Check Cards Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  28. 28. TeamSafetyCheck.org Coaching Agile Journeys Webinar, April 2018 – Harald Koebler
  29. 29. Appendix
  30. 30. Safe Facilitation Stickies Uno™ Cards Custom Cards • Reusable • High anonymity • Symbolizes company Support • Delay to start • Some production effort • Some production cost • Reusable • High anonymity • Inexpensive • Materials easily obtainable • Playful • Colors are unnecessary variable that could influence choice • Higher setup time: Not all cards are applicable • Very inexpensive • Materials are available • Start playing immediately • Risk to violate anonymity • Handwriting identification • During writing process • Higher skills in safe facilitation needed • Not very reusable –> wasteful
  31. 31. Credits / References • “Gauge” by Alexander Wiefel • “Stopwatch” by Kid A • “Battery” by DewDrops • “Wink” by mitochondrial • “Sticky Notes” by Guilhem • “Thumbs Down” by Iconika • “Thumb Up” by H Alberto Gongora • “Pencil” by Maravev • “Safety Check” blog post by Steven M. Smith (EMC) ~early 2012 http://stevenmsmith.com/ar-safety-check/ • “Safety Check” in “Cross Talk” 2006, page 10: http://static1.1.sqspcdn.com/static/f/ 702523/9272263/1288904472350/200601-0-Issue.pdf • “The five keys to a successful Google team”, Nov 2015 https://rework.withgoogle.com/blog/five-keys-to-a-successful- google-team/ • “The New Science of Building Great Teams”, Alex "Sandy" Pentland, Apr 2012 https://hbr.org/2012/04/the-new-science-of- building-great-teams • Psychological Conditions of Personal Engagement and Disengagement at Work, Kahn, 1990, https:// engagementresearch.wikispaces.com/file/view/ Kahn+(1990)_Psychological+conditions+of+personal+engagement+and+disengagement+at+work.pdf • “Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct”, Amy C. Edmondson and Zhike Lei, 2014 http://www.annualreviews.org/doi/pdf/10.1146/annurev-orgpsych-031413-091305 • “Explaining Agile”, Steve Denning, Forbes 2016 https://www.forbes.com/sites/stevedenning/2016/09/08/explaining-agile/ #4b895b83301b • “Reinventing Organizations”, Frederic Laloux, 2014 • “Modern Agile”, Keynote Agile2016, Joshua Kerievsky, https://www.agilealliance.org/resources/videos/modern-agile/ Icons via thenounproject.com (CC) References

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