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No Cloud Without Automation CloudCamp Frankfurt (28.9.2009)
IT Geeks Are SOOOOO Old Style !IT-Budget Financial Services Europe*DJ STOXX®Financials (31.12.200x)****250Eurex-Contracts**Cash transactions in D per citizen200150Index (2003 = 100)100Wake Up ! More Service, Less Secrecy !More Work, Less Money !5002008200220032004200520062007
But Why Let a Good Crisis Go to Waste ???
The Cloud Is ComingNew Business ModelsNew Software ModelsNew Infrastructure Models
Hold On !!!
Who Will KeepIT All Up and Running ?
SoooooooMany Kinds of OperationApplication OperationIndividual SAPIndividual Web AppIndividual Desktop Apps…etc…Basic OperationWebServerAppServerOffice ServicesDBMiddlewareWeb Infra-structureSAP…etc…ProxySystem OperationWintelLinuxSolarisAIX / HPUX /…HostVM Ware / HypervisersMobile Arch-itectureBackoffice ServicesHWStorageBackupMonitoringCMDBTicket (Problem Incident Chang)Floor Service / UHDData CenterNetworkPowerCoolingFire + Physical SecurityNetwork UplinkLANWANSecurity
IT Maintenance Is a Complex Job TodayApplication OperationPROBLEMIndividual SAPIndividual WebIndividual Client Server…etc…1Network Uplink Down2Event Flood!Basic OperationWebServer3DoD AlarmAppServer!Office ServicesDBMiddle-wareWeb Infra-structureSAP…etc…4Overloaded an Admin Server´s OSProxy655Slowed Down a Database546Overloaded Web ApplicationSystem Operation!Application Fault WintelLinuxSolarisAIX / HPUX /…HostVM Ware / Hyper-visersMobile Arch-itecture43SOLUTION1Reconfigure WANBackoffice Services222Temporarily Stop Event ForwardingHWStorageBackupMon-itoringCMDBTicket (Problem Incident Chang)Floor Service / UHD3Restart Overloaded Servers4Restart Slow DB Services1315Restart Web Apps For Good MeasureData CenterNetwork!Application OKPowerCoolingFire + Physical SecurityNetwork UplinkLANWANSecurity
Clouds Make It EVEN Harder !
Quasi Instant Infrastructure and Service Changest -2ht -1ht 0hFrontendFrontendFrontendFrontendFrontendApp ServerApp ServerApp ServerApp ServerApp ServerData SourceData SourceData SourceData SourceThe Things Administrators Rely on Today Are No longer of Importance. Debugging Becomes a Moving Target.
“Old Style” Automation Does Not Work in This Environment !AutomatedITSM ProcessesAutomatedService DeskAutomatedRun-BooksAutomatedConfig. MgmtAutomatedEvent-Mgmt.WorkloadAutomationAutomatedProvisioningAutomatedDiscoveryAutomatedCorrelationComplianceReportingData-CenterAutomationAutomatedRoot-Cause-Analysis
Kill the Old Way of IT Service Management
Get New Style, Adopt to the Cloud and Let the Machine DO the Work – You THINK !AutomatedITSM ProcessesAutomatedService DeskAutomatedRun-BooksAutomatedConfig. MgmtAutomatedEvent-Mgmt.AutoPilotITSMWorkloadAutomationAutomatedProvisioningAutomatedDiscoveryAutomatedCorrelationComplianceReportingData-CenterAutomationAutomatedRoot-Cause-Analysis
Auto Pilots Take Decisions Based on Administrative Expertise, But Can React to Changes in Model+Infrastructure Fast Enough!Modell43Execute RuleEvent + Logfile Information2Execute Rule6Issue 1Issue 271EcexuteRuleand Close IssuesEvent: System Down5Event: Service Slow
No Dynamic, Heterogeneous, on Demand Cloud Services Without Autopilot Administration! We Are Smart Enough, But We Are Not Fast Enough!

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Chris Boos No Cloud Without Automation

  • 1. No Cloud Without Automation CloudCamp Frankfurt (28.9.2009)
  • 2. IT Geeks Are SOOOOO Old Style !IT-Budget Financial Services Europe*DJ STOXX®Financials (31.12.200x)****250Eurex-Contracts**Cash transactions in D per citizen200150Index (2003 = 100)100Wake Up ! More Service, Less Secrecy !More Work, Less Money !5002008200220032004200520062007
  • 3. But Why Let a Good Crisis Go to Waste ???
  • 4. The Cloud Is ComingNew Business ModelsNew Software ModelsNew Infrastructure Models
  • 6. Who Will KeepIT All Up and Running ?
  • 7. SoooooooMany Kinds of OperationApplication OperationIndividual SAPIndividual Web AppIndividual Desktop Apps…etc…Basic OperationWebServerAppServerOffice ServicesDBMiddlewareWeb Infra-structureSAP…etc…ProxySystem OperationWintelLinuxSolarisAIX / HPUX /…HostVM Ware / HypervisersMobile Arch-itectureBackoffice ServicesHWStorageBackupMonitoringCMDBTicket (Problem Incident Chang)Floor Service / UHDData CenterNetworkPowerCoolingFire + Physical SecurityNetwork UplinkLANWANSecurity
  • 8. IT Maintenance Is a Complex Job TodayApplication OperationPROBLEMIndividual SAPIndividual WebIndividual Client Server…etc…1Network Uplink Down2Event Flood!Basic OperationWebServer3DoD AlarmAppServer!Office ServicesDBMiddle-wareWeb Infra-structureSAP…etc…4Overloaded an Admin Server´s OSProxy655Slowed Down a Database546Overloaded Web ApplicationSystem Operation!Application Fault WintelLinuxSolarisAIX / HPUX /…HostVM Ware / Hyper-visersMobile Arch-itecture43SOLUTION1Reconfigure WANBackoffice Services222Temporarily Stop Event ForwardingHWStorageBackupMon-itoringCMDBTicket (Problem Incident Chang)Floor Service / UHD3Restart Overloaded Servers4Restart Slow DB Services1315Restart Web Apps For Good MeasureData CenterNetwork!Application OKPowerCoolingFire + Physical SecurityNetwork UplinkLANWANSecurity
  • 9. Clouds Make It EVEN Harder !
  • 10. Quasi Instant Infrastructure and Service Changest -2ht -1ht 0hFrontendFrontendFrontendFrontendFrontendApp ServerApp ServerApp ServerApp ServerApp ServerData SourceData SourceData SourceData SourceThe Things Administrators Rely on Today Are No longer of Importance. Debugging Becomes a Moving Target.
  • 11. “Old Style” Automation Does Not Work in This Environment !AutomatedITSM ProcessesAutomatedService DeskAutomatedRun-BooksAutomatedConfig. MgmtAutomatedEvent-Mgmt.WorkloadAutomationAutomatedProvisioningAutomatedDiscoveryAutomatedCorrelationComplianceReportingData-CenterAutomationAutomatedRoot-Cause-Analysis
  • 12. Kill the Old Way of IT Service Management
  • 13. Get New Style, Adopt to the Cloud and Let the Machine DO the Work – You THINK !AutomatedITSM ProcessesAutomatedService DeskAutomatedRun-BooksAutomatedConfig. MgmtAutomatedEvent-Mgmt.AutoPilotITSMWorkloadAutomationAutomatedProvisioningAutomatedDiscoveryAutomatedCorrelationComplianceReportingData-CenterAutomationAutomatedRoot-Cause-Analysis
  • 14. Auto Pilots Take Decisions Based on Administrative Expertise, But Can React to Changes in Model+Infrastructure Fast Enough!Modell43Execute RuleEvent + Logfile Information2Execute Rule6Issue 1Issue 271EcexuteRuleand Close IssuesEvent: System Down5Event: Service Slow
  • 15. No Dynamic, Heterogeneous, on Demand Cloud Services Without Autopilot Administration! We Are Smart Enough, But We Are Not Fast Enough!