Blair tells his story why he came to salesforce and why he thought this was such an incredible opportunity (charter given by Marc). Highlight how important partners are in driving the kind of large scale transformations that you came here for
Success story#'sEnable & InspirePartner High Growth/Large scale transformationTransforming togetherJust the start
Simple startDid it againWe're not doneWhy big deal?
#1Fuel innovationMckinsey $1 TrillionInvesting together
Glenn Weinstein, Co-founder and CIO, Appirio Help customers rethink how they run their business? Technology Partner & Trusted Advisor for Facebook?Agile implementation methodology? Help customers get the most out of their Salesforce implementation?“WE’VE ENJOYED A LOT OF SUCCESS IN OUR RELATIONSHIP WITH APPIRIO AND THEY ARE ABSOLUTELY THOUGHT OF AS A THOUGHT LEADER IN THE CLOUD SPACE.
Steve Sacks, COO, ProQuest ConsultingCompany-wide transformation; executive-level engagementInternal productivity/performance – adoption of Chatter and introduction of RyppleWhat’s next?
Adam Horvath, Senior Director, Acumen SolutionsEnterprise collaboration @ GSA – how success?Public cloud solutions for a number of federal and state government agencies – trends?
Vikrant Karnik, Global Salesforce.com Alliance Executive, CapgeminiVK: Growth of global salesforce.com alliance & key areas of focus?David (TCS): Background on Touring Club Switzerland and utilization of salesforce.com to transform how you market?
Paul Clemmons, Principal and Global salesforce.com Practice Leader, DeloitteGrowing together?Why transformation so important to Activtision?Where does Deloitte plan to go from here as we transform customer service organizations together?
Glen Stoffel, VP, Agile Business Transformation, BluewolfBusiness challenges that GlaxoSmithKline was facing?Mobility key theme. Tips for customers embarking on mobility transformation?
Saideep Raj, Global Managing Director, SaaS, AccentureDAN:Growth you’re experiencing & biggest opportunity ahead?DENZIL: Helping Cisco transform their business around Sales, Service, Marketing, and Channels?DAN: key areas of focus to deliver this sort of Innovation to Cisco?
We’ve talked about the investments we’re in expanding our product portfolio;
Map out the oppty for partners
Dreamforce 2012 Cloud Alliance Partner Keynote
Driving Social TransformationThe Cloud Alliance Program
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Blair Crump Denzil Samuels Dan Streetman Susan St. Ledger President SVP Partners SVP Enterprise Chief Revenue Officer Enterprise Business Unit & Solutions Alliances Salesforce Marketing CloudTransform the Transform the Transform Our Industry Ecosystem Customers
We’re Driving Incredible Growth Growth/Revenue Leader Industry Leader $3 Billion Revenue #1 World’s Most (expected FY13) Innovative Company 2011 / 2012 (Forbes) 37% Annual Growth #1 Enterprise Cloud 56 Billion Computing (IDC) Transactions per quarter #1 Cloud CRM (Gartner)
And Your Opportunity is Growing Even Faster 2000 2008 2012 “The End “Enterprise Cloud “Business Vision of Software” Computing” is Social” CRM SalesTransformation Sales Service Innovate Social Technology
We’re Investing Where It Matters CRM Platform Social #1 Investment Will Triple 47% Annual Growth by CIOs in 3 Years in Spend
We’re Transforming Our Customers Together Focus on Drive Deliver Industry Engage Customer Transformation Expertise Locally Success
Dan StreetmanSVP, Enterprise AlliancesDenzil SamuelsSVP, Partners & Solutions
We’re Building the World’s Largest Cloud Ecosystem 3,908 42%Consulting Partners Ecosystem Growth 144% Certification Growth
And Building New Capabilities to Power Innovation Customer Specialization Success Industry Team Selling Capability Team Delivery Geography Transformation Business is Social Consulting + Delivery =
We’re Investing in Your Success Playbooks Training Certifications & Credentials
Introducing the 2012 Partner Innovation Awards Cloud . Mobile . Social
Glenn Weinstein CREDENTIALSCo-founder and CIO, Appirio 63 Certified Sales Cloud Consultants 53 Certified Service Cloud Consultants 2M users moved to the cloud World Economic Forum Technology Headquarters: San Francisco Pioneer Locations: Indianapolis, UK, Ireland, Japan Accelerating Cloud Powered Business Gartner Who’s Who in Cloud Service Brokerage
Customized recruiting app on the Salesforce Platform Migrated nearly 750,000 candidates from legacy system Used by over 3,500 employees and 200 recruiters Global compliance across North America, EMEA & APACWe‟ve enjoyed a lot of success in our relationshipwith Appirio and they are absolutely thought ofas a leader in the cloud space. – Tim Campos, CIO
Steve SacksCOO, ProQuest Consulting CREDENTIALS 8 Sales Cloud Certified Consultants 5 Service Cloud Certified Consultants 35+ Australia-based consultants Locations: Sydney & Melbourne Sales Cloud, Service Australias Leading Cloud Services Cloud, Heroku, and Rypple expertise Provider, partnering with Salesforce.com, Amazon Web Services and Zuora.
Wall-to-wall solution incorporating Ryppleand Chatter to manage employees‟ goalsand performanceCollaboration across teams as well aswell friendly team rivalry with daily statsposted in ChatterIncreased deal volume by >30% despiteminimal increase in team sizeFoundation to support projected growthof over 25% per annum over 3+ yearsSalesforce.com has transformedour business. – Deven Billimoria, CEO, Smartsalary
Adam HorvathSenior Director, Acumen Solutions CREDENTIALS Platinum Partner in US and EMEA 125+ Certified Consultants 500+ enterprise client implementations Headquarters: McLean, VA 2 Certified Technical Architects Locations: 8 (US and UK) Salesforce.com partner since 2000
Connected the entire organization to crowdsource ideas, solicit feedback, and find experts Established a COE and defined 5 strategic pillars to measure success Drove adoption through an agency-wide Chatter adoption campaign Increased employee engagement, team work, productivity, and collaborationGSA, salesforce.com and Acumen Solutions havespent the past three months focusing on architecture,security and data standards under the agreement tobuild the foundation to use the platform effectively. – WashingtonTechnology.com
Vikrant KarnikGlobal Salesforce.com Alliance CREDENTIALS Executive, Capgemini 170 Global Certifications Digital Transformation vision developed with MIT End-to-end capabilities and proprietary Headquarters: Paris cloud/social transformation roadmaps 120,000 people in 40 countries One of the worlds foremost providers of Vertical segment solutions consulting, technology and outsourcing services.
Number 1 mobility club in Switzerland More than 1.6 million members 1600 employees Increased efficiency and productivity by fostering collaboration between creative agencies and TCS internally End-to-end KPI tracking on marketing programsOur One Face to the Customer vision is thecenterpiece of our business and IT strategy.Capgemini is key to the success of our project. – David Spray Extended CRM Project Director & Marketing Director Deputy
Paul ClemmonsPrincipal and Global salesforce.com Practice Leader, Deloitte CREDENTIALS 62 Certified Sales Cloud Consultants 86 Certified Service Cloud Consultants Social Business thought leader Headquarters: New York Locations: Worldwide #1 Service Cloud partner With more than 182,000 professionals in 150 countries, Deloitte is the only Named largest business consultancy professional services firm that offers a complete range of services globally. in the world by Kennedy
Improved customer satisfaction and protected Activision brands by providing gamers with an in-game experience Social integration to Facebook and Twitter, allowed monitoring of social „conversations‟ to identify and address potential in-game problems Ground-breaking global implementation of Live AgentThis particular year, one of the big gamechangers for us was to launch a completelynew social experience. – Tim Rondeau, Activision
Glen StoffelVP, Agile Business Transformation, CREDENTIALS Bluewolf 110 Salesforce.com Certifications 31 Technical Architects and Developers Leader in Agile Business Transformation, fostering ongoing innovation Headquarters: NYC Locations: San Francisco, London, Atlanta, Dedicated Sales Cloud, Service Cloud, Austin, Boston, Chicago, Denver, Detroit Platform and Marketing Automation practices
Custom built iPad app offering real-timeaccess to Salesforce Sales Cloud, drivingbetter informed sales conversationsSupports compliance reporting to theSunshine ActIncreased potential for additional salesthrough more educated conversations andproactive account planning90% adoption rate among employees The Koach mobile app has taken our engagement with our customers to a new level. – Nancy Fernandez, Sr. Manager Expert Sales Operations & TeleSales
Saideep Raj Global Managing Director, SaaS, Global Leader in Cloud Accenture & SaaS Solutions 3,200 Cloud Projects in 44 Countries Nearly 500 enterprise level SaaS implementations Accenture is a global management consulting, 1500+ salesforce.com skilledtechnology services and outsourcing company, with professionals, nearly 500 certified more than 249,000 people serving clients in more than 120 countries. Cross Industry, Global Delivery Network
$46.1 billion networking leader71,000 employees, 165 countries$100B+ market cap Enterprise-wide CRM roadmap and implementation of social and mobile cloud technologies Enabling standardized portfolio management process across departments Providing visibility, predictability and accountability throughout organization
2012 Partner Innovation Awards Cloud . Mobile . Social
Susan St. LedgerChief Revenue Officer,Salesforce Marketing Cloud
Social Media Has Changed Marketing ForeverThe Largest Shift in 60 Years Old Way New Way Unsolicited Engaging One to many Transparent Untargeted Targeted
Social Marketing Is Our Future – McKinsey Global Institute
Introducing the World’s OnlyIntegrated Social Marketing Platform Turn insights to actions and connections to customers for life.
Fueled by Real Customer Success Huge Momentum Market Leadership Customer Success 55% of Fortune 100 #1 Forrester Wave 8 of 10 Largest Advertisers Leader Gartner Magic Quadrant 3,000 Customers Best Enterprise
Most Companies Struggle With Social Marketing Fragmented No Unified Too Many Conversations Data Systems Ineffective Marketing Results Multiple groups Campaigns and Multiple point solutions engaging engagement disconnected Disconnected from Mixed Multiple measurement the enterprise messages dashboards Inefficient & Customers only No customer record uncoordinated see one brand or profile
New Skills Are Required to Grow the Market• Social strategy• Thought leadership• CMO shift from emotion to data• Social platform differentiators• Social/CMO lens + software• Target segments & markets
Get the Most Out of the Incredible Week Ahead Product Keynotes Consulting Partner Sessions Partner Success Experts Innovation Theater Partner Hub Moscone West, 3rd Floor Partner Cloud Crawl Temple, Thursday 7pm