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Are You Lost in a Forest of Patient Engagement?

Are You Lost in a Forest of Patient Engagement?

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The term "patient engagement" lacks a clear definition, its meaning rests in the mind of person using the term. The danger for hospital leadership is very much like the danger to the hiker who loses track of his location. You may find yourself going in circles, spending limited time and resources without a noticeable improvement in patient satisfaction and ultimately being caught unprepared at nightfall. These slides provide a simple approach to create a definition of patient engagement for you and your patients.

The term "patient engagement" lacks a clear definition, its meaning rests in the mind of person using the term. The danger for hospital leadership is very much like the danger to the hiker who loses track of his location. You may find yourself going in circles, spending limited time and resources without a noticeable improvement in patient satisfaction and ultimately being caught unprepared at nightfall. These slides provide a simple approach to create a definition of patient engagement for you and your patients.

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Are You Lost in a Forest of Patient Engagement?

  1. 1. Are you Lost in a Forest of Patient Engagement? Two words that are driving many initiatives yet there is no clear definition for this term. Time to create one for you and your patients…Pathfinders!
  2. 2. A Three Point Strategy for the Busy Clinical Unit This is a three part exercise. • Address each section over several days. • Don’t exceed 15 minutes per section. • Keep the brainstorming sheets hanging. Synthesize it. Print it. Post it. You are now pathfinders out of the confusion!
  3. 3. • What does Patient Engagement mean to you? 5 Minute brainstorm where everyone has opportunity to finish this statement: “To me patient engagement means…” • Write responses quickly. • Hold comments…allow ideas to flow. Exercise Section 1: Ten Minutes in the Forest
  4. 4. • What are the unique characteristics of your population of patients? Use brainstorming again, call out the unique characteristics and needs of the patients in your clinical area. • How do you see your team “engaging” patients based on their uniqueness? Exercise Section 2: Knowing Where You Are in the Forest
  5. 5. • Synthesis of your concepts with the unique requirements of your clinical practice. Your definition!  Draft the language.  Leave the draft up for a few days.  Seek feedback.  Final version…send to Marketing and make it pretty…post it on your unit. Exercise Section 3: Pathfinders Through the Forest

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