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Mobile guest service 

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Homework session 4

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Mobile guest service 

  1. 1. MOBILE GUEST SERVICES : GUEST CHOICES AND SERVICES INNOVATIONS Mobile Guest Service Definition: It is the interaction between a guest and a Brand (or Hotel) through a mobile app. It enables the guest or consumer to better communicate with the brand in order to get a service or to solve an issue (for i.e to order a coffee in your room via your mobile app instead of calling the bar from your room). Mobile Guest Services
  2. 2. Mobile Guest Services : Comparison between 2 alternative stay brands Air BnB 2008 One Fine Stay 2009 Cashless Payment Mobile notification (contacts of the host) GPS coordinates Mobile booking Cashless Payment Mobile notification (contacts, address,hour of arrival) GPS coordinates Mobile booking + Mobile concierge + Keyless entry (Sherlock) (2013)
  3. 3. Air Bnb Mobile App
  4. 4. Air BnB development of App
  5. 5. One Fine Stay : Mobile App
  6. 6. One fine Stay : Keyless Entry Explanation of Sherlock for One fine Stay

Homework session 4

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