Disgruntled Customer Letter

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I wrote this for my Business Writing final. It is a reply to a disgruntled customer at a hypothetical bank.

Published in: Economy & Finance, Business
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Disgruntled Customer Letter

  1. 1. ATM Error Resolutions Department Union Bank of California San Diego, California 20034 May 5, 2010 Margaret Caldwell 2789 Aviara Parkway Carlsbad, CA 92008 Dear Mrs. Caldwell Thank you for writing Union Bank of California with your concerns. At Union Bank of California, we care about your accounts as much as you do, which is why we are here to serve you in any way possible. Enclosed is a brochure of how better to protect yourself from ATM fraud. However, since there are no receipts included in the claim letter, I will not be able to credit your account. Please feel free to mail the receipts within the next 30 days to: ATM Error Resolutions Department, Union Bank of California, San Diego, California, 20034. Once the receipts have been received, I will be more than happy to credit your account with the appropriate amount due. On behalf of Union Bank of California, I thank you for using our services and look forward to serving you again in the future. If you have any other questions, feel free to call our ATM Error Resolutions Department at 800-456-7890. Customer service is open twenty-four hours a day, seven days a week. Sincerely,
  2. 2. Claire Perkins Operations Officer Enclosure

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