At work all over the worldCrossing Cultures with Confidence    ‘How to Maximise Performance’                 Claire Snowdo...
At work all over the world    How to maximise performance           and be able to:• Develop effective cross-cultural busi...
At work all over the world"Seek to understand before seeking to be understood."                                           ...
At work all over the worldThe Importance of Cultural Awareness• Develop certain attitudes and skills so you can interact  ...
At work all over the world                           Cultural QuizTrue or False :•   If a negotiation in India gets heated...
At work all over the world                               Cultural QuizTrue or False :•   If a negotiation in India gets he...
At work all over the world    ‘2011 Global Relocation Trends’When International assignees leave the company• 22% during as...
At work all over the world     History of Intercultural AwarenessHistory:• 1950-60 – British Life and Institutions• 1970-8...
At work all over the world      The Iceberg                                                                 Voice         ...
At work all over the world                        Cultural DifferencesWhat Is Culture  - The customs, beliefs, art and all...
At work all over the world              Intercultural Training• Be aware of your own culture• Learn about others culture a...
At work all over the world                Cultural Dimensions•   Time spans•   Use of time•   Fate•   Rules•   Power•   Re...
At work all over the worldContact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
At work all over the worldContact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
At work all over the world           What is a Virtual Team?• A virtual team (also known as geographically dispersed teams...
At work all over the worldVirtual Team EffectivenessClimateCohesion is far more important than co-locationProcessThe need ...
At work all over the worldCommunication in Virtual Teams(Building trust remotely)                                         ...
At work all over the world              Conflict in Virtual TeamsThe awareness by various parties of the differences, disc...
At work all over the world             Conflict Management Styles:• Avoidance: Absence of an attempt to resolve team confl...
At work all over the world                                 ExpatsInbound – Oxfordshire/Thames ValleyOutbound – China/Hong ...
At work all over the world                             TeamsBespoke training programs created for different team situation...
At work all over the world                   Business TripsCultural Briefings:• The country• Culture in context• Business ...
At work all over the world              ClientsContact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
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HR on the Park Jan2012event

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HR on the Park Jan2012event

  1. 1. At work all over the worldCrossing Cultures with Confidence ‘How to Maximise Performance’ Claire Snowdon HR on the Park BrookStreet des Roches Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  2. 2. At work all over the world How to maximise performance and be able to:• Develop effective cross-cultural business relationships.• Communicate effectively with colleagues from different cultural backgrounds.• Get the best from your virtual team. Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  3. 3. At work all over the world"Seek to understand before seeking to be understood."                                               Augustine, 4th Century  Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  4. 4. At work all over the worldThe Importance of Cultural Awareness• Develop certain attitudes and skills so you can interact effectively and in an acceptable way• Awareness of issues and pitfalls can help avoid gaffes• Create a positive impression• Demonstrate sensitivity Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  5. 5. At work all over the world Cultural QuizTrue or False :• If a negotiation in India gets heated because of different objectives, avoid eye contact as it could be seen as aggressive and disrespectful?• Oral commitments can represent legally binding contracts in Germany?• Negotiators in Israel often use silence as a pressure tactic to obtain further concessions?• Wearing gloves in Russia when shaking hands is considered polite?• Contracts in Saudi Arabia are expected to include lots of detail and therefore take a long time to create and agree on?• Negotiations in China are best conducted on a one-on-one basis since people generally prefer getting to know you well?• Americans have an obsession and segmentation of time? Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  6. 6. At work all over the world Cultural QuizTrue or False :• If a negotiation in India gets heated because of different objectives, avoid eye contact as it could be seen as aggressive and disrespectful? FALSE• Oral commitments can represent legally binding contracts in Germany? TRUE• Negotiators in Israel often use silence as a pressure tactic to obtain further concessions? FALSE• Wearing gloves in Russia when shaking hands is considered polite? FALSE• Contracts in Saudi Arabia are expected to include lots of detail and therefore take a long time to create and agree on? FALSE• Negotiations in China are best conducted on a one-on-one basis since people generally prefer getting to know you well? FALSE• Americans have an obsession and segmentation of time? TRUE Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  7. 7. At work all over the world ‘2011 Global Relocation Trends’When International assignees leave the company• 22% during assignment• 28% within 1 year of returning• 24% within 2 years of returning• 26% after 2 yearsReasons for early assignment return• Family concerns• Accept a new position in company• Complete assignment early• Cultural adjustment challenges• Career concerns• Security concernsTop 6 most difficult assignment locations• China• India• Russia• Brazil• USA• UK(Also top 3 countries cited with the highest assignment failures) 2011 expat global data survey - Brookfield Global Relocation Services Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  8. 8. At work all over the world History of Intercultural AwarenessHistory:• 1950-60 – British Life and Institutions• 1970-80 – Cultural Studies• 1990 – Cross-cultural communication• 21st Century Intercultural Awareness/Intercultural Working5 Key thinkers:• E T Hall• Geert Hofstede• Fons Trompenaars• John Mole• Richards D LewisWhat is culture? ‘Collective programming of the mind’ (Geert Hofstede) Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  9. 9. At work all over the world The Iceberg Voice Appearance Body LanguageShocks BehaviourSurprises AttitudeExceptionalBehaviour Values Beliefs Motivators Drivers Standards We need to know something about all 3 zones to safely navigate these cultural icebergs Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  10. 10. At work all over the world Cultural DifferencesWhat Is Culture  - The customs, beliefs, art and all other products of human thought made by a particular group of people at a particular time.Cross-cultural differences:• language• etiquette• non-verbal communication• norms and valuesExamples:• Greetings• Communication Style• Personal space• Eye contact• Views of time• Gestures• Taboos Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  11. 11. At work all over the world Intercultural Training• Be aware of your own culture• Learn about others culture and preferences• Understand & adapt your style to work with others Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  12. 12. At work all over the world Cultural Dimensions• Time spans• Use of time• Fate• Rules• Power• Responsibility• Group membership• Tasks• Communication• Conflict• Problem solving• Space Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  13. 13. At work all over the worldContact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  14. 14. At work all over the worldContact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  15. 15. At work all over the world What is a Virtual Team?• A virtual team (also known as geographically dispersed teams or GDT) is a group of individuals who work across time, space and organizational boundaries with links strengthened by webs of communication technology.• Groups of geographically, organizationally and/or time dispersed workers brought together by information and telecommunications technologies to accomplish one or more organizational tasks. Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  16. 16. At work all over the worldVirtual Team EffectivenessClimateCohesion is far more important than co-locationProcessThe need to clearly define roles and accountabilityFocusA shared vision understood by all team membersFlowA virtual environment should support relationship development Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  17. 17. At work all over the worldCommunication in Virtual Teams(Building trust remotely) People Love collaboration/interaction Like to tell their story Do not like email About people and the past About people Like details Want to be involved Not quiet Past Future Come at problems from the past Fast Will give facts and numbers Want a Results focus Analytical Want a summary/short call Like emails Facts + Data = Painful Quiet Fact Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  18. 18. At work all over the world Conflict in Virtual TeamsThe awareness by various parties of the differences, discrepancies,incompatible wishes or irreconcilable desires of the group members.A willingness of group members to deal with conflict is likely to havebearing on the performance of the team.There are 2 types of team conflict:• Issue based (task )• Interpersonal (affective ) Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  19. 19. At work all over the world Conflict Management Styles:• Avoidance: Absence of an attempt to resolve team conflict.• Accommodating: Focus on areas of agreement.• Competitive: Members enforce their view on others.• Compromise: Finding a middle ground or common solution that addresses everyone’s interest.• Collaborative: Integrating the views of all involved. * Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  20. 20. At work all over the world ExpatsInbound – Oxfordshire/Thames ValleyOutbound – China/Hong Kong/India/Sri LankaServices:• Visa support• Tax support• Home search• Cross cultural training - online and face to face, psychometric test and coaching.• Country orientation - includes: cultural briefing/business culture/security/safety…• Language training• Legal Services• Culture Guides – China, Hong Kong, Macau, Sri Lanka, India Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  21. 21. At work all over the world TeamsBespoke training programs created for different team situations :• Cross-cultural: Global business working across borders, countries and cultures.• Multicultural: Team members brought together in one location for short/long term projects.• Virtual: A group of geographically dispersed people relying on information and communications technology to communicate and work towards a common goal.Programs can be delivered both face to face and online.Psychometric testing and cultural profile review is the foundationof these programs.The basis of all these programs is cultural and communication know- how. Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  22. 22. At work all over the world Business TripsCultural Briefings:• The country• Culture in context• Business culture• Travel• Legal• Medical• Security and safetyCross-cultural training:• Online – psychometric test and coaching• Face to face – bespoke programs Contact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236
  23. 23. At work all over the world ClientsContact www.expatknowhow.co.uk or call + 44 (0) 1235 855 236

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