The Hyperlinked Library MOOC – a summary of the main outcomes of the MOOC
This is your user
your users should be at the heart of everything you do!
listen to what they say and involve them in the conversation
make the user experience of the library an enjoyable one
don’t just use technology for the sake of it
have a positive plan in place – tell people what they CAN do rather than what they
the library needs to be available across multiple platforms, whenever users need it
give staff training so that they can pass on their expertise to users
take the library to the community, don’t rely on them to come to you
engage them, in any way possible
create a space for them to try new things
bring together like minded people
your employees are the human face of the library, both online and in person
encourage them to be reflective practitioners and use this to improve themselves and
the services they offer
have radical trust in your employees – something great may develop!
The Hyperlinked Library
challenge perceptions about what libraries can offer
develop your brand for the 21st century
remember that librarians form the ultimate service profession
the hyperlinked library is a constantly evolving phenomenon, what you do with it is
up to you!