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Misa od low_hangingfruit_final

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Misa od low_hangingfruit_final

  1. 1. Open DataMoving beyond low hanging fruit MISA Ontario 2012 Annual Conference | Hamilton | 29 May 2012
  2. 2. City of Toronto / open Yesterday, Today + Tomorrow•How we got to where we are | Trish Garner•Struggling, learning + flying| Nancy Isozaki•Open for business | Kevin Porter 2
  3. 3. How we got to where we are 3
  4. 4. Plucking low-hanging fruit• 2008… open what?• 2009… 0 to 60 in 3• 2010… uh, we need more data + a process• 2011… and a policy + a better licence• 2012… now what? 4
  5. 5. toronto.ca/open A city that thinks like the web Opening up Crowdsourcing Asking for help changecamp | googlegroups | govcamps | hackathons interviews | talk shows| twitter | buzzdata | interventionscommunities | colleagues | data stewards | influencers | advocates DATAeh blogs | events | panel jams | map jams | vendor jams 5
  6. 6. Our Plan [sort of]• Tunnel, leapfrog, pole vault, learn to crabwalk.• Twinkle! Stay agile, nimble, swift.• Take chances. Be opportunists.• Talk the talk, walk the walk.• Team up, pool skills, horse trade.• Have fun. Get it done. 6
  7. 7. Rocket Radar 7
  8. 8. Struggling, learning + flying 8
  9. 9. Lessons LearnedOpen Government | adopt a broader frameworkPeople | leverage champions + interested partiesExpectations | culture change: information management + open bydefaultNot New | reuse, reduce, recycleData | you’re only as good as your dataAccountability | staff are responsible for the dataTechnology | open data to open platformsAct | act now, plan incrementally 9
  10. 10. Open for business | Open311 10
  11. 11. Open311http:// open311.org/A Collaborative Model and Open Standard for Civic IssueTrackingCoordinating a standardized, open-access, read/write modelfor citizens to report non-emergency issues Open311.org is facilitated and supported by OpenPlans, a New York City based non-profit dedicated to making cities work better 11
  12. 12. Open311 API is the “plug” to connect 311 Toronto with 3rd party apps 12
  13. 13. Mobile Apps - Open311 Solution - Advantages • Ability to utilize existing mobile apps • Avoid reinventing the wheel – leverage Self Serve Development • Available on many platforms (iPhone, BlackBerry, Android) • Flexible solution – keeps pace with a rapidly changing marketplace • Easy to add new topics (service request types) • Not tied to one vendor 13
  14. 14. Open311 - Advantages• Acceptance from user community• Cooperation with citizens and private industry.• Innovative – cutting edge solution.• Reductions in sustainment efforts.• Govt2.0 solution – open source government• Add-ons – twitter feeds – widgets etc.• Possible integration with other municipalities. 14
  15. 15. How we utilize Open Data• All Get Requests are open Data – from all channels – phone, mobile and online• - refreshed nightly – allows for visualizations on maps etc.• Approved apps are given an API key which allows these apps to automatically post service requests to 311 Toronto which are sent to the backend systems (Transportation, MLS) 15
  16. 16. Bus Shelter ads 16
  17. 17. Great excitement and feedback from social media 17
  18. 18. SeeClickFix: Issues viewable by list or on map 18
  19. 19. Issues also viewable on desktop: seeclickfix.com 19
  20. 20. TDOT 311 – locally developed app 20
  21. 21. TDOT 311– recent service requests (last 3 days) 21
  22. 22. Thank you for attending Questions for us????Us Kevin Porter | kporter@toronto.ca | @porter_kev Nancy Isozaki| nisozaki@toronto.ca Trish Garner| tgarner@toronto.ca | @trishgarnerThe City|toronto.ca toronto.ca/open | opendata@toronto.ca @open_TO | #DATAeh | DataTO Google Group | @G4Open toronto.ca/311| 311@toronto.ca | @311Toronto toronto.ca/open311| open311@toronto.ca 22

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