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European co creation workshop summary

On September 21st, a European co-creation workshop was organized by H2020 projects WeLive and CITADEL. The main conclusions of that discussion are presented in this presentation, that was shown in the event "Digital Transformation of Public Administrations" (*) organized by the European Commissionm by the CITADEL and WeLive project coordinators..

(*) http://ec.europa.eu/programmes/horizon2020/en/news/digital-transformation-public-administrations

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European co creation workshop summary

  1. 1. A neW concept of pubLic administration based on citizen co-created mobile urban services How to make money out of co-creation and make it sustainable Main messages and outcomes of European Co-creation Workshop (Bilbao) 21/09/2017 Pauli Misikangas, Leire Orue-Echevarria and Sara Sillaurren
  2. 2. Page 2WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Index • Aim & Participants • Theorical context of Co-Creation • Panel Session: Co-Creation Approach • Exploitation of results Panel Session • Workshop summary 29/10/2017
  3. 3. Page 3WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 European Co-Creation Workshop: Who, When, Where Bilbao 21st September 2017
  4. 4. Page 4WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services European Co-Creation Workshop: Aim 29/10/2017 Bring together European projects that are researching and innovating in co-creation methods and tools, in order to foster collaboration Share experiences Special focus on Co-Creation approaches and exploitation routes
  5. 5. Page 5WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Index • Aim & Participants • Theorical context of Co-Creation • Panel Session: Co-Creation Approach • Exploitation of results Panel Session • Workshop summary 29/10/2017
  6. 6. Page 6WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 Citizen perspective Enabler Barrier Age Older people more likely to engage Age, depending on the service Education Higher education, especially in tech-related activities when techno-elites restrict access to co-creation to less educated users Ethnicity Build local communities Social groups with difficulties Income Medium-high income Low Gender Women No barriers found Work status Unemployed and inactive No barriers found Theoretical context: Factors that influence co-creation (*) Source: CITADEL D3.1 Initial scientific study of co-creation and citizens´ participation (2017)
  7. 7. Page 7WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 Citizen perspective Enabler Barrier Trust More likely to positively affect outcomes in co-creation involvement Tensions Self-efficacy Confidence No barriers Willingness Correlated positively with more co- creation activities A high level of willingness to participate can result in the misuse of resources. Accidental outcomes Sense of satisfaction Satisfaction with government provision of information Satisfaction with government performance Lack of confidence None Negative impact Theoretical context: Factors that influence co-creation (*) Source: CITADEL D3.1 Initial scientific study of co-creation and citizens´ participation (2017)
  8. 8. Page 8WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 PA perspective Enabler Barrier Efficiency gain Increase the level of efficiency end up in bringing positive results for co-creation Tensions Effectiveness gain Encouragement Encouragement Democratic values Well received initiative PA actions aimed at increasing democratic participation Theoretical context: Factors that influence co-creation (*) Source: CITADEL D3.1 Initial scientific study of co-creation and citizens´ participation (2017)
  9. 9. Page 9WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 • DART Model interactivity and engagement Inform about the risks and responsibilities Offer proper tools Information symmetry (*) Source: CITADEL D3.3 Initial report on how to involve most effectively the private sector in public service co- creation (2017) Theoretical context: Business models
  10. 10. Page 10WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 • Collective Intelligence Genome What is being done? Who is doing it? How is it being done? Why are they doing it? (*) Source: CITADEL D3.3 Initial report on how to involve most effectively the private sector in public service co-creation (2017) Theoretical context: Business models
  11. 11. Page 11WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Index • Aim & Participants • Theorical context of Co-Creation • Panel Session: Co-Creation Approach • Exploitation of results Panel Session • Workshop summary 29/10/2017
  12. 12. Page 12WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 Current challenges identified in co-creation  Good approach  It needs to be process-centric rather than platform- centric Difficult to implement in a sustainable manner Delegation of responsibilities Exploitation of generated value Panel session: Co-Creation Approaches
  13. 13. Page 13WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 • Enablers of co-creation • Clear good factors • Stakeholders attitude (PA, citizens, companies) • Barriers for co-creation • Clear bad factors • What is the interest of different stakeholders? • Economic, social? • Is it feasible, effective, and sustainable? • Who takes responsibility? Strengths Weaknesses Opportunities Threats Panel session: Co-Creation Approaches
  14. 14. Page 14WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 Panel session: Co-Creation Approaches 29/10/2017 • CO-CREATION: co-ideation + co-development • Consumer-centric solutions • Empowerment of citizens (involvement)  from “say” to “do” • Cost savings for Public Administrations • Enables involvement of non-professionals, e.g. citizens, developers and start-ups • Often addresses simple problems • Perception of risks by city officials • Technology-driven • Needs constant fuelling • Business benefits unclear • Rules of the game: obligations + benefits • Dependence on Open Data • Stakeholders empowered to transform & show new skills • New customers and innovators for SMEs and Public Administrations • Allows the change of processes, enhancing Public Administrations systems • Need of education about co-creation process • Sustainability, maintenance and support of co-created solutions • Intellectual property of creations • Loss of business opportunity • Different situations for cities and citizens  not ready for adoption Strengths Weaknesses Opportunities Threats
  15. 15. Page 15WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Index • Objectives & Participants • Theorical context of Co-Creation • Co-Creation Methodologies Panel Session • Panel session: Exploitation and Sustainability • Workshop summary 29/10/2017
  16. 16. Page 16WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services • Co-creation project results MUST be exploited • What does it take to exploit co-creation based project results as a commercial product or service? EXPLOITATION POTENTIAL? CHALLENGES IN EXPLOITING? 29/10/2017 Panel session: Exploitation and Sustainability
  17. 17. Page 17WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 Panel session: Exploitation and Sustainability Right time? Source of funding to commercialize /maintain? What do investors like or hate from co-creation? How to make it a commercial success? Key factors for long-term sustainability? Challenges of IPR in co-created assets? Business benefits of companies participating in co-creation? Risks that companies have to accept? Public sector gain from co-creation efforts by the private sector? How can the Public sector encourage the private sector?
  18. 18. Page 18WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 Panel session: Exploitation and Sustainability Exploitation potential Long-term sustainability IPR clear from the beginning Need for Training and education One-time effort to produce one service Retain participants of co-creation “First mover” advantage Maintenance. Who takes responsibility? Different situations in PAs of different places
  19. 19. Page 19WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services29/10/2017 Panel session: Exploitation and Sustainability Clear IPR ownership Maintenance & sustainability Challenges in Exploitation Sell the Process, Not the platform Not one-size -fits-all Involvement of SMEs from the beginning Personal data management Reluctance AcknowledgementAnalyse what is not working in PA processes
  20. 20. Page 20WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Index • Objectives & Participants • Theorical context of Co-Creation • Co-Creation Methodologies Panel Session • Panel session: Exploitation and Sustainability • Workshop summary 29/10/2017
  21. 21. Page 21WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Workshop Summary • Good response and participation • Different projects goals around co-creation and different project status • Good experience to debate about the future and posibilities of co-creation 29/10/2017 Citizens Companies P. Administration
  22. 22. A neW concept of pubLic administration based on citizen co-created mobile urban services Thanks for your attention!!

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