Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Outage Management System Deployment

2,555 views

Published on

After the criticized response of Hurricane Irene and Super Storm Sandy, Long Island Power Authority developed a plan for a new storm process and supporting Outage Management System. See how Cisco Data Virtualization delivered a high impact result that was critical to the business. Learn more: http://www.cisco.com/c/en/us/products/cloud-systems-management/data-analytics/index.html#~featured-products,

Published in: Technology

Comments are closed

  • Be the first to comment

Outage Management System Deployment

  1. 1. Long Island Power Authority Outage Management System Deployment Victor Campbell Lockheed Martin Lockheed Martin Approved Public Release
  2. 2. Long Island Power Authority Lockheed Martin Approved Public Release Timeline • Hurricane Irene, August 2011 • October 2011, PSEG and LM partnership awarded contract to operate electric grid, effective Jan 2014 • Super Storm Sandy, 28-29 Oct 2012 • April 2013 – LIPA approved Plan to develop new Storm Management Process and Outage Management System (OMS) • October 2013 - LIPA approved LM OMS Offer Design • August 2014 – LM/PSEG Team delivers new Outage Management System 8/31/12 11/1/12
  3. 3. Long Island Power Authority OMS Business Requirements 1. Effective Outage Management System ready for 2014 Storm Lockheed Martin Approved Public Release Season 2. “NEW” Storm Management Process 3. Develop IT/IS infrastructure to support Storm Process 4. Customer / Municipality /State Satisfaction with Storm Management Process and IT system
  4. 4. Long Island Power Authority Legacy Outage Architecture Data Stores Lockheed Martin Approved Public Release PUC/ Municipality STORM Center Outage Management CARES IVR High Volume IVR CAS (Customer Information) ASU SCADA MWFM CARDS Call Taker Interface Mobile Apps WEIRS (Reporting) Alerts Outage Data Warehouse Mainframe
  5. 5. Long Island Power Authority New OMS Design DV / ESB Lockheed Martin Approved Public Release PUC/ Municipality STORM Center Outage Management System IVR High Volume IVR CAS (Customer Information) ASU SCADA Business Intelligence & Reports MWFM CAD System Call Taker Interface Mobile Apps GIS (Electric Network) Alerts VSAM GIS OMS CAD Outage Historian Mainframe
  6. 6. Long Island Power Authority Lockheed Martin Approved Public Release Results • Deployment of Outage Management Applications with Dynamic and continuously updated Restoration Time (ETR) calculations • Geospatial Information System of electric network with Improvement in Customer count and 150% improvement in location accuracy • Enterprise level business intelligence system supporting regulatory, compliance, and BI reporting with real-time updates • Increased outage transaction capacity 5x levels seen in Super Storm Sandy • Data Virtualization provided 2x reduced Data Integration time The high visibility project ($30M), arguably should have been a 3 year project, was completed in less than 12 months, on schedule, meeting all milestones, and within project cost.
  7. 7. Long Island Power Authority Lessons Learned • Achievement made possible through a multi-functional agile project team that emphasized management and communication skills with the customer and IT teams to ensure success. • Used Vendor SME and onsite support early in development to mitigate risks of learning new technology and to gain early wins. • Migration of legacy architecture into “cloud technologies” has to be re-engineered to reduce complexity, cost, and resulting risks. “To achieve great things, two things are needed: a plan, and not quite enough time.” Leonard Bernstein Lockheed Martin Approved Public Release
  8. 8. Long Island Power Authority Lockheed Martin Approved Public Release Way Ahead • PSEGLI is continuing to Improve Customer Experience – Transformative CRM – Improve business partner integration • Smart Meters – work meters into Outage Detection and simplify data collection and analysis • Improve non-outage dispatch and customer service

×