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4/14/16	
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DON | Cisco Joint Enterprise Level Agreement
Overview
14 April 2016
Cisco Confidential 2
© 2015 All rights res...
4/14/16	
2	
Cisco Confidential 3
© 2015 All rights reserved.
Mission Assurance, Cybersecurity, Acquisition Efficiency
Dire...
4/14/16	
3	
Cisco Confidential 5
© 2015 All rights reserved.
All DON organizations and programs are included :
§  Navy Nex...
4/14/16	
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Cisco Confidential 7
© 2015 All rights reserved.
SMARTnet
Cisco Support Website (Cisco.com)
•  Immediate self-...
4/14/16	
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Cisco Confidential 9
© 2015 All rights reserved.
•  Identify, track, and manage Cisco assets
•  Add, remove, a...
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Cisco Confidential 11
© 2015 All rights reserved.
Cisco Technical Education (CTE)
•  Interactive e-Learning po...
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Cisco Confidential 13
© 2015 All rights reserved.
Classified Network Services (CNS)
•  Personalized high-touch...
4/14/16	
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Cisco Confidential 15
© 2015 All rights reserved.
Name Position / Role Email Address Telephone #
Christine Lam...
4/14/16	
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Cisco Confidential 17
© 2015 All rights reserved.
DON JELA
SMARTnet Contract Number:
90347507
Quick Reference ...
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DON | Cisco Joint Enterprise Level Agreement Overview

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Presentation on the DON & Cisco JELA at Cisco Tech Days.

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DON | Cisco Joint Enterprise Level Agreement Overview

  1. 1. 4/14/16 1 DON | Cisco Joint Enterprise Level Agreement Overview 14 April 2016 Cisco Confidential 2 © 2015 All rights reserved. DoD-wide Joint Enterprise Level Agreement (JELA) awarded to Cisco Systems 18 Sep 2014 Available to all MILDEPs and Defense agencies - DON enrolled 18 June 2015 Drives enterprise mission and IT outcomes across DoD and within MILDEPs / Defense agencies via reduced costs, increased efficiencies and enhanced mission effectiveness 100% Cisco SMARTnet coverage (break/fix support) + network engineering and consulting support, technical education, classified network support
  2. 2. 4/14/16 2 Cisco Confidential 3 © 2015 All rights reserved. Mission Assurance, Cybersecurity, Acquisition Efficiency Direct Relationship, Agility & Flexibility, Strategic Partnership Customer Satisfaction, Ease of Doing Business, Predictive Processes Cisco Confidential 4 © 2015 All rights reserved. Pre-JELA: •  Thousands of contracts across DoD •  Inconsistent pricing, limited economies of scale •  Coverage gaps •  Re-inspection and re-instatement fees •  Security vulnerabilities •  Limited asset visibility •  Non-standard software updates – licensing and compliance issues JELA: •  One contract, two pricing models, co-termed performance period •  Global 24x365 technical support for all existing Cisco-branded hardware and software eligible for SMARTnet coverage plus new purchases during the period of performance •  Next Business Day and limited 4-Hour hardware replacement •  Streamlined access to technical services •  Inventory Collection and Reporting System (ICRS) to manage assets •  Classified Network Services •  Cisco Technical Education and Cisco Technical Knowledge Library •  Engineering and consulting support •  Governance structure facilitates DoD, Joint and individual efforts
  3. 3. 4/14/16 3 Cisco Confidential 5 © 2015 All rights reserved. All DON organizations and programs are included : §  Navy Next Generation Enterprise Network (Navy NGEN) §  OCONUS Navy Enterprise Network (ONE-Net) §  Consolidated Afloat Networks and Enterprise Services (CANES) §  DDG-1000 Class of Ships §  US Navy Bureau of Medicine and Surgery (BUMED) §  Naval Reserves Forward (NAVRESFOR) §  Naval Special Warfare Development Group (NSWDG) If you are unsure if your organization can enroll please contact Christine Lamer (Christine.lamer@usmc.mil) Cisco Confidential 6 © 2015 All rights reserved. Mission Assurance Inventory Collection and Reporting System (ICRS) SMARTnet24-Hour Technical Assistance Center (TAC) Global Hardware Replacement Cisco.com Access 24-Hour Software Updates Engineering and Consulting Support 4-Hour Hardware Replacement (4HR) Classified Network Services (CNS) Cisco Technical Education (CTE) Technical Knowledge Library (TKL) TechnicalOperations&Architecture
  4. 4. 4/14/16 4 Cisco Confidential 7 © 2015 All rights reserved. SMARTnet Cisco Support Website (Cisco.com) •  Immediate self-support through online resources Software Updates •  Maintain the resiliency of your network -  IOS and Application Software Updates -  Protect investment, increase performance and add new functionality for existing hardware Advanced Hardware Replacement •  Maximize operational continuity, operations, and risk mitigation -  Time-sensitive delivery -  Next Business Day hardware replacement, upgrade to 4-Hour replacement depending on enrollment model Cisco Technical Assistance Center (TAC) •  Resolve issues to maintain network performance -  Service-first, faster time to resolution -  Global network and software engineers, certified professionals with continuous training and rotations -  Adaptive trouble-shooting methodologies Technical Knowledge Library •  Access to Cisco intellectual property – including technical white papers, case studies, self-study guides, validated configurations, and on-demand videos Cisco Confidential 8 © 2015 All rights reserved. High Touch Operations Management (HTOM) •  Dedicated technicians and support resources •  Service request management •  Escalation management •  Contract access management •  Operations data analysis •  Cisco tools instruction and documentation
  5. 5. 4/14/16 5 Cisco Confidential 9 © 2015 All rights reserved. •  Identify, track, and manage Cisco assets •  Add, remove, and reassign inventory items •  Customized database and secure portal with user and administrator role-based access •  Enables enterprise business intelligence •  Single source of truth for Install Base Cisco Confidential 10 © 2015 All rights reserved. Limited Support: •  Cisco Technical Education •  4-Hour Hardware Replacement •  Classified Network Services Limited by Point Availability and Allocation: •  Engineering Support •  Consulting Support §  The DON receives set number of Points per contract year -  Number of points based on DON install base size -  Points represent engineering and consulting resource effort -  PM approves mission requests, distributes points across contract year -  Points do not carry over from one contract year to the next
  6. 6. 4/14/16 6 Cisco Confidential 11 © 2015 All rights reserved. Cisco Technical Education (CTE) •  Interactive e-Learning portal, 13k+ modules -  All-Access Package: Data Center, Network Basics, Route / Switch, Security, Collaboration, Wireless -  Virtual labs •  Administrators can: -  Develop curricula based on training needs -  Track student activities, progress -  Report on overall portal and individual module utilization •  Enrollee personnel can: -  Address immediate issues, self-serve, avoid travel / downtime -  Prepare for Cisco certification (certification testing not included) Cisco Confidential 12 © 2015 All rights reserved. 4-Hour Hardware Replacement (4HR) •  Up to 10% of enrolled Cisco installed base •  Replace critical networking equipment within a 4-hour window •  Limited coverage locations must be pre- verified
  7. 7. 4/14/16 7 Cisco Confidential 13 © 2015 All rights reserved. Classified Network Services (CNS) •  Personalized high-touch support from dedicated, cleared Cisco operations managers and network engineers •  Expedited routing and call handling •  Transmit and receive classified information via SIPR and VOSIP •  8am–8pm x 5 Days/week Full Staff •  24/7 On-Call Cisco Confidential 14 © 2015 All rights reserved. Engineering and Consulting Support Deliverable-Based Engagements Consulting: experienced technology, business, and management consultants with specific Defense expertise – example backgrounds: •  ICT professionals •  Enterprise Architects •  Business Analysts •  Data scientists •  Program and operations managers •  Strategic planning and facilitation expertise •  Governance expertise •  Communications expertise •  Project and Program Managers •  Network Consulting Engineers •  Technology Architects Ø  UC Ø  Cloud Ø  Mobility Ø  Network Management Ø  Core (Service Provider/ Enterprise) Engineering: network optimization and operation, network design engineering, project and program management, lab and test support
  8. 8. 4/14/16 8 Cisco Confidential 15 © 2015 All rights reserved. Name Position / Role Email Address Telephone # Christine Lamer DON Cisco Project Officer Christine.Lamer@usmc.mil 703-432-7462 Dennis Fellin DON Cisco Contracting Officer Dennis.Fellin@navy.mil 717-605-5659 DON Cisco JELA Site on PEO-EIS Portal (Requires CAC Card) https://navy.deps.mil/peoeis/sites/pmm110/ciscosmartnet/default.aspx Cisco Confidential 16 © 2015 All rights reserved. §  The DON Cisco SMARTnet website can be accessed through the PEO-EIS Portal at the following link: -  https://navy.deps.mil/peoeis/sites/pmm110/ciscosmartnet/default.aspx §  DOD CAC required to access; utilizing email certification 1.  DoD CISCO SMARTnet JELA Contract 2.  SMARTnet Overview 3.  CISCO Additional Services Overview 4.  Cisco ICRS Portal 5.  Information Portal 6.  Training & FAQs 7.  BSO Hierarchy & POCs 8.  Policies & Governance 9.  Cisco SMARTnet Fact Sheet 1 2 3 4 5 6 7 8 9 9
  9. 9. 4/14/16 9 Cisco Confidential 17 © 2015 All rights reserved. DON JELA SMARTnet Contract Number: 90347507 Quick Reference Guide

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