Here are some business imperatives we have heard from collaboration buyers recently:
Reduce costs Increase efficiency of operations Grow the business—either with new solutions or by expanding to new markets Improve customer satisfaction and client intimacy Become more agile Win in an increasingly competitive market (for customers and for talent)
These are just some of the top business challenges a customer may be facing today. Based on your customer relationship you may be able to add to this list or ask for them to discuss others. Ask how collaboration solutions are addressing these (or not) today.
Leaders across the globe agree: Collaboration is integral to addressing business imperatives. You need to consider your collaboration investments in the context of those imperatives to determine what additional investments you’re going to make going forward.
While collaboration plays a major role in top down business planning, the rise of the agile/responsive worker is underway and is/will have an imminent impact on your business. (NOTE: reference major news outlet articles below for validation.) These workers are operating in flatter, self-governed structures. They coalesce instantly into teams with people inside and outside an organization, and work with those colleagues from anywhere. This helps them react faster, complete deadlines in a shorter timespan, and juggle multiple project requests simultaneously. They are often breaking down organization silos and hierarchies, and moving faster than the pace of their company as a whole. We’ll discuss the impact of this on collaboration strategies in the next slide.
Ask: Can you identify individuals/teams that are working in these ways at your organization?
Consider the following: In the past, we did a lot more individual work. Today, our work has become far more interdependent. 67% of employees report an increase in work requiring active collaboration. (The Future of Corporate IT, 2013: https://cisco.box.com/s/qhq0pbrrsnqzo7eqms21 ) Many of us were part of a fixed, long-term teams. Today, the teams are far more flexible and agile. For example, the old way may been a multiyear strategic plan with stable reporting lines. Today, many organizations are involved in quarterly strategic plan revisions with fast-changing, matrixed reporting lines. In fact we are seeing more flash teams that are self-forming, short-lived, and focused on point-in-time initiatives. And we used to all work in the same office. Today, people are working from anywhere. 9-5 cubicles are going away. 59% of U.S. employers offer full-time telecommuting options. Society for HR Management, 2014 Almost 25% of employees are either remote or mobile workers. Frost & Sullivan, 2014 U.S. employers offering ad-hoc telecommuting increased from 45% to 54% between 2009 and 2014. Society for HR Management, 2014 It’s also no longer about just working with employees. A lot more work requires active participation amongst employees, partners and customers. 65% of employees indicate they must manage external stakeholders (i.e., outside their company) to perform their work. (The Future of Corporate IT, 2013: https://cisco.box.com/s/qhq0pbrrsnqzo7eqms21 ) 53% of CEOs in outperforming organizations partner exclusively for collaborative innovation, IBM CEO Study, www.ibm.com/ceostudy201231% to 33% of organizations are developing mobility strategies and policies to support communications with partners and suppliers. “The Expanding Role of Mobility in the Workplace,” Forrester, February 2012
[ASK AUDIENCE] How has your company’s work environment changed in recent years? What trends do you anticipate in your work environment?
Additional reference articles: http://www.nytimes.com/2015/01/26/technology/why-apps-for-messaging-are-trending.html?_r=0 http://www.nojitter.com/slideshows/240169409/the-email-killers-10-cloudbased-team-collaboration-tools?pgno=1 http://www.nojitter.com/post/240169340/addressing-the-problem-with-email-at-long-last http://www.nojitter.com/post/240169507/will-unified-communications-be-eaten-by-messaging http://www.nojitter.com/post/240169423/are-we-wasting-money-on-uc http://thenextweb.com/opinion/2015/02/13/wow-slack-got-big/ (Note: For more stats, refer to the Stories by Collaboration Use Cases)
A major part of what’s fueling the shift in the way we work is the way we now use technology in the workplace.
Years ago we saw a trend called BYOD, which eventually gave way to BYOA because of the ease of access to applications on those devices.
As users demanded more access, IT departments delivered solutions to manage and secure the experiences. E-mail and calendaring solutions were first, and then users started to request access to more of their content and work.
Now, the next wave of apps are coming to the workplace. With the same ease that we can message, talk and share in our consumer lives, new apps are fostering simple team-focused collaboration experiences that broaden information sharing and communication across multiple people inside and outside an organization. And adoption is primarily driven by the agile workers/teams we discussed in the last slide. However, while these apps provide easy-to-use consumer-grade experiences, they often trade security and manageability that IT teams require.
Ask: Have you been seeing this trend in your organization? How are you addressing it?
What’s the Net Impact? For BOTH Business/IT decision makers AND for end users, one thing is a fact: Complexity Prevents Growth. It affects how we work together, which has a down stream ripple effect on BOTH top-down business strategies and bottom-up end user preferences.
Think about how many people we work with and meet today. They have many devices, they have many applications and collaboration tools . Some work based. Some personal. And some they use for both. People have many ways of communicating and collaborating.
With all of these options, users need to determine how many people will be in their meetings, figure out where everyone is joining from, determine what devices will be used and the questions arise…How do I connect everyone together in one meeting? How can we share information real time as if we were all in the same room together?
A user shouldn’t have to think that much about how to collaborate they should just be able to do it! And that also stands true for IT professionals deploying and managing the technology as well – It shouldn’t take days and weeks to get conferencing and UC systems up and running. So we thought about how we can help get rid of all of this complexity.
When you bring all of these tools, software, screens and apps together there has to be commonality across them all. The experience needs to be integrated, consistent, seamless… And delightful. Lets face it, no one wants to learn how to use different interfaces, menus and piece things together on their own. That is definitely NOT simple.
INSERT ANOTHER EXAMPLE OF A COMPLEX EXPERIENCE
Because one thing that is clear is complexity prevents growth.
We have done a lot of work both in the simplification of our portfolio, but also making sure our products and technologies work better together - with a common way of managing, deploying and provisioning them.
We take advantage of a common architecture to make deployment models transparent to the user. But easier for the IT manager. Making deployment models of any flavor: on-prem, hybrid, cloud- available to anyone while still providing a cutting edge, enterprise class experience no matter what the size of the organization is.
Ultimately when it comes to collaboration, it’s not about IT checking the box and saying “IT deployed something.” It is about creating immense business value. It is about helping lines of business solve business problems. And by making experiences and deployments simple you can really get value from what you have deployed because people will willingly adopt the technology.
A great example of how simplicity drives growth: Think back to the video conferencing experience even 10 years ago at Cisco– there is a big difference. Video Conferencing went from a good enough, rather clunky experience to one that has exceeded all expectations and evolved to a one touch conference system it is today with unmatched audio and video quality. By making video conferencing simple to use with a no compromise collaboration experience, Cisco has seen a huge uptake in the adoption rate of our video conferencing systems . This is a great example of how focusing on experience first and making things simple to use has increased adoption exponentially and ultimately created growth for companies that have deployed these systems.
Insert other examples – e.g. new Collaboration Meeting Rooms integrated conferencing experiences, new WebEx interface, updated Jabber features across platforms, etc.
This is the bottom line – collaboration must be simple and must mean something to the associated business process. When this happens, it paves the way for you to reach your untapped business potential.
In November 2014, Cisco continued its mission to make collaboration simple by launching a new initiative to improve the way teams worked together. The initiative was called Project Squared and it was introduced as a global trial to better address the needs of agile teams and agile enterprises. It was based on the fact that easy-to-use, mobile-centric solutions are integral to the way we run our personal lives, and that we need solutions like this in the workplace in order to make collaboration experiences even more compelling and familiar. Ever the thought leader, Cisco wanted to bring this type of technology to work in a different and better way. So we built the Project Squared experience around virtual “rooms” where users could not only send persistent messages, but also share files and have face to face meetings. This gave agile teams a place to quickly coalesce together with all the things they need to make progress, faster.
After numerous suggestions, feedback logs, and observations, Cisco is set to embark upon the next phase of this journey with Cisco Spark.
Product Walkthrough Cisco Spark instantly creates a place for teams to work together, where their work can live, and a way to stay connected to it all. It’s easy to get and use so that people – colleagues, business partners, anyone – can make progress together, fast. Users create rooms for persistent and secure messaging and file sharing so that teamwork is always accessible anytime and from any device. Video calling and face-to-face meetings with screen sharing help accelerate decision making in the moment.
Trailer When you remove the technology from collaboration and put creative people together, you watch sparks fly. This is Cisco Spark and we are just at the beginning. We’re on a mission to make collaboration and teamwork simpler so you can do your best work together.
Key Features Securely send messages and share files in rooms that can include anyone working on a particular initiative Connect your mobile calendar and contacts to make it easy to add people into rooms and join meetings while on the go Preview files instantly in high quality to get to the important information fast Start a face-to-face meeting with screen sharing to accelerate decision making Participate from a mobile device, computer, or even a browser for anywhere, anytime collaboration Support for end-to-end content encryption so that so that only the intended recipients can read shared messages and files Enable users* to control who can add others into rooms so that messages and files can be limited to the right people Use a new administrative portal with Single Sign-On, directory sync, analytics, and more *Part of the Cisco Spark Message subscription
The rest of this presentation will describe how Spark works, key customer use cases, how you can acquire it for your users, and the steps we’ve taken to enable a superior business class experience for your organization.
What makes Spark unique is that it is not just another app. It is a service that is driven by a cloud platform that rapidly delivers innovative and engaging experiences for users, while maintaining high levels of security and connections to important existing investments. This helps drive continual value for both end users and IT administrators, so that IT and business leaders can focus less on how to make technology work and more on how collaboration can enable business process transformation.
Our goal is to deliver a seamless experience from mobile to desktop to meeting rooms, while still meeting the requirements of today’s enterprise. To do that, we need a whole new approach to developing and delivering software. Cisco is uniquely positioned to bring together the hardware, software and network elements required to deliver on the promise of consumer sensibility with enterprise practicality.
We’ve been investing in a new cloud platform- A new hybrid architecture, leveraging our WebEx and UC assets, focused on delivering consumer sensibility with enterprise practicality. The Cisco Collaboration Cloud is a modern Service Oriented Architecture (SOA) platform architecture built for web and mobile. While it will deliver end user ease of use and delightfulness that rivals consumer applications, we have also reimagined what it means to deliver secure, scalable and reliable Cloud services to the Enterprise. There are four key tenets of the platform:
Iteration- Iteration is the secret sauce that allows consumer applications to deliver best in class experiences. To deliver that for IT, we need a platform that can move at the same pace. That means cloud software upgrades multiple times per day and client upgrades multiple times per month. Our next generation platform enables that with new processes, automated deploy and hitless upgrade technologies, automated testing technologies, and metrics. Fusion- Our customers have all kinds of Collaboration solutions deployed today – UC, video, contact center. They also have central assets – directories, calendar and scheduling solutions, etc. which are important. Fusion is the ability to integrate cloud services with assets on premise or in partner networks to create 1+1=3 synergies. By fusing the capabilities of our customer’s collaboration assets with our Cloud services we can create even better user experiences while also extend the value of their existing investments. Cisco is integrating directly with its market leading UC products, as well as integrating more deeply than ever with Microsoft’s Active Directory and Exchange. Security- We are in a new era where IT requires greater levels of assurance and trust that the cloud is meeting their needs around information control. Security is a key property of Cisco's new collaboration platform. The new cloud collaboration platform helps enable encryption at rest, whereby user content is encrypted by the client, and then transited and stored in the cloud in encrypted format. In addition, all HTTP traffic is encrypted by default (using HTTPS). Content is encrypted using AES-256 symmetric keys. Ecosystem- We are building a platform in which our Collaboration ecosystem of Partners, developers and administrators are first class citizens. We are offering a management portal where we've applied the same thought and care to the design of the user experience. Built-in partner capabilities include the ability to create and manage trials; track analytics and insight of usage of the product for your enterprise customers; and to manage the service on behalf of customers. For enterprise IT managers or the partners that help them, they can provision users, track usage, and configure elements of the service such as SSO and directory sync. For developers, we are building a platform that makes it easy to integrate- as demonstrated by the first integration built by Box.
Cisco Spark – built with significant customer feedback and accessible from nearly every major mobile or desktop device - creates secure, virtual rooms where teams work together from anywhere.
We will be continually evaluating user feedback and making updates to the service. Here are the newest features announced in March, 2015, based on data and customer feedback analysis:
New room creation experience. We’re making it even easier for users to pull together their existing teams right into rooms. A user can connect their mobile calendar, tap on any upcoming calendar entry in the Spark Meetings tab and create a Spark room for it – to give everyone a place to work together before and after the meeting. You can also use the Meetings tab to instantly join the virtual meetings you have outside of Spark. Any Cisco WebEx and Citrix GoToMeeting conference listed will display a Join button so you can easily attend from your mobile device. Room moderation. Subscription users can now lock their rooms to control who can be added, and moderators can designate others to be co-moderators. This feature makes it so that messages and files can be limited to the right people. Business/Partner administrative portal. This is the place for partners and company admins to manage the Spark experience. Company admins can quickly onboard users, connect SSO and directory sync, enable role based access, view usage reports, and more. Partners can quickly start customer trials and help manage their customer accounts, making it easy, through a single pane of glass, to ensure that a customer gets the most out of their Spark experience. A new Windows client. It’s imperative to give users access to Spark from any device, so they can participate fully from any of their work environments. We’ve now added a Windows client with a very similar UI and consistent experiences with the Mac and browser-based versions. This client also supports offline notifications so you can stay apprised of what’s new in Spark even when the app isn’t open. Additionally, this app returns search results for messages in addition to people and room names. This helps make it easier to find what you’re looking for across your Spark rooms.
Updated real-time meeting experience (right in the browser, no plug in required). Spark offers a natural face-to-face meeting experience. View the active speaker and the screen sharing simultaneously. Also, newly added screen sharing in Firefox demonstrates Cisco’s commitment to advancing standards-based/WebRTC communications experiences. Using a browser to collaborate is a big boon for users as it makes it incredibly easy to be on Spark from anywhere by clicking on a link. Finally, users of the Spark Meet subscription can now have meetings in rooms of up to 25 participants. Mobile contacts integration. Just like popular consumer apps, this feature helps make it even easier for a user to send a message to one of their business or personal contacts who may not yet be using Spark Updated language support in the application to 20 languages/dialects, up from 7 initially
Key features are kept up to date in this document: http://www.webex.com/ciscospark/includes/pdf/C78-734154-00_Cisco_Spark_v8a.pdf
Our teams are scattered everywhere. Technology brings us together, but not always in a way that is centered around the people we work with on urgent, time sensitive projects. Spark breaks down the barriers to collaboration and makes it incredibly simple to get to work with anyone. As easy as sending an e-mail, get everyone together into a room by simply adding names or e-mail addresses. New users receive an e-mail to download Spark and enter the room.
Spark delivers an easier way to work with all your teams. In a single experience, easily access all your team work spaces. The room list is searchable and is sorted in chronological order based on most recent activity so you can easily stay up to date. Set up favorites for quicker navigation.
When you connect your calendar on your mobile device, you can keep track of all your upcoming business meetings. WebEx meetings can be joined from this tab with the press of a button. You can also create a room around any of your listed calendar entries so you and your teams have a place to work together before and after the meeting. The new room will be created with the same name as your calendar entry and include all the people from it.
Improved productivity is the nirvana of any good collaboration tool. And even though many products today greatly reduce our project cycles, we are still clamoring for better, more intuitive user experiences that enable us to quickly get our work done together. With “Spark,” view shared files instantly without having to download them. This helps users get to the important details immediately, especially while on the go.
Know that time you were in a physical room and someone asked you to take a picture of all the cool stuff on the whiteboard and after you do it just stays on your phone? Well, now you can take that pic and immediately post it to your virtual whiteboard in any of your Spark rooms. While mobile, simply tap to add a new or old photo or even a file right from your cloud storage sites (Box integration on iOS). Drag and drop or upload a file from anywhere on desktop and Web.
Spark is truly the one place for you to work for many reasons, but most especially because your files and messages are stored in your rooms making it easy to review the history of previous content. Newly added room participants benefit from this greatly.
Finally, Spark is available on virtually any device and even from a browser – with an easy to use and consistent experience across all of the unique applications. Supported Browsers: Firefox, Chrome, Internet Explorer 10 and 11 – An up to date list of app version capabilities and system requirements can be found here: www.cisco.com/go/ciscospark-comparison
When you’re working together, there are times when seeing other people AND the stuff they are working on is critical. In Spark you can have a 1:1 video call with another person or initiate a meeting in rooms with up to twenty five (25) people (paid subscription only) to bring everyone together to gain quick alignment. Simultaneously view the active speaker video and screen sharing.
During a meeting, “multi-task” by sending messages and sharing files while you talk. Drop in a note about the presentation or document you’re working on so you can easily remember the key points later. Finally, meetings can be joined anytime while in progress enabling you to participate when the time is right for you. You can also utilize this feature to shift locations in the event you need to move a call between devices.
During the Project Squared trial, we got many requests from users looking to control participation in their rooms. Paid Message subscriptions for Spark let users moderate their rooms, giving them the ability to decide who can be added to the room as well as who else can use the moderator privilege.
Security is top of mind for Cisco, and we are committed to helping make Spark a secure experience. We offer end-to-end content encryption so that only the intended recipients can read shared messages and files. This is a differentiator for our service. Additional security benefit details are listed below.
End-to-end content encryption: Messages, photos, and office documents are encrypted by the clients (on web, mobile, and desktop) before sending to the cloud, and then decrypted by the client after receiving them. What does this mean? With end-to-end content encryption, the client encrypts every message, every photo, and every document added to a room is first encrypted before uploading. When the client receives the content from the cloud, it receives it in encrypted form, then decrypts it locally. Because of this, content is always stored in encrypted form.
All signaling from the clients to the cloud uses secure web transport (HTTPS). There is no insecure access and Spark supports media encryption to protect the audio, video, and screen sharing during a call.
Finally, secure identity is offered using SSO and directory synchronization. IT can ensure that cloud user accounts match their premise directory. No rogue accounts in the cloud; no weak passwords; no falsified profile information
Any team that has to balance multiple initiatives at once, and work simultaneously with a diverse set of colleagues both inside and outside an organization, is a potential Spark usage candidate.
From feedback and customer stories, we’ve identified a few specific functional use cases to help you envision how your teams can get the most out of this tool. Following are some sound bites from IT admins and end users that provide more specific examples of how people are excited about bringing Spark into their organizations:
“The information in a Spark team room provides the context for the conversation. Outcomes have improved, and meetings that used to take an hour now take 20 minutes.”— Senior Product Manager, tech company “When I saw Cisco Spark I said ‘That’s what I want: a cloud-based platform with a simple user experience to bring about collaboration within the community.” — CEO, services organization “I work on a lot of projects that have a lot of third parties involved and I’m excited about Spark because it will pull us all in together into one space where we can work faster. I’m also excited about the document sharing and real-time feedback from people outside of our company.” – PR/Marketing Professional “Putting all forms of collaboration into one space instead of having disparate sources of communication is very exciting to me” – CTO “I can see this app working well for us because no matter where we are, we can always feel like we’re in the same room” – Project Manager
If your customer is interested in viewing some first-look reactions to Spark by end users, visit: http://blogs.cisco.com/collaboration/sparking-collaboration-at-sxsw
Spark offers are structured around how teams work. If you are an organization in the midst of a shift to an agile team transition, you are probably evaluating tools that are mobile centric and focus on persistent messaging and file sharing. Spark automatically comes equipped with that functionality and administrators now have the option to further secure the messaging experience with the Message subscription. It enables: Room moderator capability to ensure that users can “lock” rooms to control who can add other people Indicators next to the room name in rooms where there are external participants, giving users added levels of insights as to who is in their rooms so they can use discretion when sharing content Single sign-on (SSO) so that so that users can enter their IT-approved passwords Directory sync so that admins don’t have to manage separate user databases Live support Note: A compliance export is also available so a designated company representative can obtain a log of company messages and files in the event of a court ordered subpoena
There is also a meetings focused offer. What steers a customer to one offer over another is: do you expect your teams to use real-time meetings? With the Message and Meet offer, real-time meetings become available right in rooms. Teams of up to 25 can meet and share screens right in the moment – right when they need to gain rapid alignment and accelerate decision making from any device. Additionally, Cisco delivers WebEx, the market-leading conferencing solution. WebEx licenses are part of our meetings-focused Spark offer. WebEx can integrate up to 1000 global audio and video users and includes a vast array of meeting tools and host controls. With the Message and Meet offer, teams now have a secure persistent team collaboration experience AND access to a top conferencing tool for larger, more structured meetings where key information needs to be disseminated to a broad set of teams and stakeholders.
Availability to sell initially -- customers with a billing address in: Australia, Canada, Denmark, France, Germany, Mexico, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, United States
Localization: Chinese (Simplified) Chinese (Traditional), Danish, Dutch, English (American and UK), French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Russian, Spanish (Latin America) Spanish (Spain), Swedish, Turkish Support Online Support content localized in English (US), Chinese (Simplified and Traditional), French, German, Japanese, Korean, and Spanish (Latin America). Telephone support will match WebEx support availability. TS language line available for real-time translation of local languages. For full list of countries, see: https://support.webex.com/MyAccountWeb/needsupport.do?userType=ht.
Global free sign ups available except in China, Vietnam, Russia, Cuba, Iran, North Korea, Sudan and Syria.
An up to date list of app version capabilities and system requirements can be found here: www.cisco.com/go/ciscospark-comparison. Availability information is kept up-to-date here: www.cisco.com/go/spark-availability
View the Cisco Spark ordering guide for detailed information on pricing and packaging.
Cisco Spark Product capabilities, subscription packages, and availability are subject to change.
This new experience for partners and company admins provides a single pane of glass to manage the Spark experience. Company admins can quickly onboard users, enable SSO and directory sync, determine role based access, view usage reports, and more. Partners can quickly start customer trials and help manage their customer accounts, making it easy, through a single pane of glass, to ensure that a customer gets the most out of their Spark experience.
For admins, it all starts with very easy user onboarding. A guided setup steps you through integrating Single sign-on (SSO) services and sync with the company directory. SSO helps ensure users are required to enter their IT-approved passwords to access the Spark app and DirSync support helps ensure that admins don’t have to manage separate user databases. User and group license management makes it so that user entitlements and/or subscription tiers can be batched to certain clusters of users in one fell swoop. Role based access creates access and usage levels for different personas in an organization, such as admins, users, managers, etc.
For partners, this portal offers a very easy way to launch a customer trial so that a new account can be quickly setup and converted to a paid offer. Management and telemetry may also be available to partners so they can help optimize their customer trials/deployments.
It seems like everyone these days are talking about making things simple. The trick is about making things simple even when what is really happening in the back end is really hard to do
INSERT SIMPLE EXAMPLE – (Presenter – provide anecdote about how Spark is making collaboration simpler for you and the teams you work with – relay a personal story).
Cisco Spark Overview Presentation
What You Will Learn
How teamwork is changing
What is Cisco® Spark
Cisco Spark key features and benefits
Key use cases
How Does Your Collaboration Solution Address These Challenges
We need to become more agile
and responsive in the face of
increased competition and a
faster pace of change
We need to innovate, expand
into new markets, and grow
We need to cut costs and
Flexible, self-regulated agile teams
Team from anywhere
Work with employees,
partners, and customers
Fixed, long-term teams
Teams in the office
Work mostly with
The Way We Work Has Changed
User Behavior Transition
of IT and BYOD and BYOA
Consumer ease-of-use apps for teams
“Bring your own collaboration”
Complexity Prevents Growth
The question remains,
how can we bring all
these people and
variables together to
share information and
collaborate as if
everyone was in the
They may use different
types of devices.
People may join
from different locations
and work environments.
The number of people
joining a meeting can
impact the collaboration
tools needed, and adds
Simplicity Creates Growth
Our portfolio makes
Our products work better
We provide a consistent
experience and a common way
of managing, deploying, and
provisioning products and
Making collaboration simple helps
your organization grow.
Introducing Cisco Spark
Persistent and secure
messaging and file sharing
with screen sharing
Making Teamwork Simpler.
An app that instantly creates a
place for teams to work together,
where their work can live, and a
way to stay connected to it all
Cisco Collaboration Cloud
Continuous Delivery That’s Connected and Secure
Iteration FusionSecurity Ecosystem
Engage with users,
Enable a highly
trusted cloud service
Delivered by partners
visibility for IT
for PC users
Added Security with
control who can
add others to rooms
of Glass for
For IT admins
Recent Feature Updates
Around Existing Teams
Turn any of your calendar
entries into a Spark room
to work together before
& after your meetings
Recent Feature Updates
New screen sharing
support for Firefox users
Updated meeting size &
Send a Message to
Any of Your Contacts
Connect your mobile
contacts to send
messages and share files
with them instantly
An Easier Way to Work with Your Teams
Work together in unlimited virtual
rooms that you can easily access
through a searchable,
Start collaborating with
anyone by adding their
name or e-mail address
Connect your mobile calendar to create
a Spark room for upcoming calendar
entries. Join virtual meetings, including
WebEx meetings, in a single tap.
Pull Everyone Together Simpler Way to Work With All Your Teams
Get Work Done Faster
See files instantly without
a download to get to the
important information fast
Share a photo or add a file
directly into your rooms
Review previously shared
messages and files at any
Cisco Spark for:
• iPad and iPhone
Even While Mobile
Persistent Content and
Consistent and Easy-
to-Use Experience on
Accelerate Decision Making
screen to gain
details while you talk that
can be reviewed later
Initiate a meeting in your
rooms of up to 25 people* from
Join meetings in progress anytime
so you can switch devices if needed
*Paid subscription feature
Meet, Share, and Recall Keep the Discussion Going
Work More Securely
Moderate rooms to
determine who can
add other people*
encryption, and in-
transit and media
*Paid subscription feature
Control Access Work Confidently
Cisco Spark Use Cases
Project managers use it as a place to
kick off, follow up, and review progress
Functional teams work in a more
personable and flexible way that suits
their agile work style
Customer-facing teams share best
practices and build a knowledge base
on diverse topics
Product development teams create
discrete topic-based rooms to stay more
organized while balancing multiple
initiatives at the same time
Marketing and design teams work
faster with external vendors when it’s
this easy to get everyone together
Event-focused teams communicate
and share updates more effectively
Telstra Accelerates Decisions
with Cisco Spark
When information doesn’t flow quickly enough,
I can’t execute decisions quickly enough. Spark team
rooms fill the gap.
- Akash Jattan, Telstra
Industry: Telecom and IT
Challenges Results with Spark
Noisy communications—from email, IM, and other OTT
Information not flowing quickly enough for timely decisions
Content scattered in multiple places, creating information gaps
Teams Get Work Done Faster: Employees pay more attention in
topic-based rooms with shared content and conversations
Enhanced Relationships: Brief messages and video calls foster
more personal relationships
More Productive Meetings: Participants review content
beforehand in rooms, which may reduce a 60-minute meeting to
Flexibility to Communicate: Employees can review room content
and respond to messages from anywhere, even at home or on
Zdi Embraces Cisco Spark
to Share Field Knowledge
Challenges Results with Spark
Find a solution to provide ongoing discussion, so project teams
can be aware of incoming questions or issues and immediately
Close the information gaps amongst dispersed project teams
so everyone has access to the latest knowledge all at once
Provide one place to collaborate that everyone can easily access
Efficient Knowledge Sharing: Project teams can easily share
information, ask questions, and troubleshoot systems and
everyone can listen in. Extended team members are now able to
quickly jump in and offer assistance if needed.
Increased Productivity on Every Project: Project Managers create
a room for every project and can share information, drawings,
milestones, and photos in one spot while effortlessly staying up-
to-speed on the latest status.
Projects Documented from Start to Finish: At the end of every
project, technicians add pictures of every completed project and
anyone can reference it for future use at any time.
Loggoss Provides One Place
for Customers to Go for Help
That’s what I want: a cloud-based platform with a simple
user experience to bring about collaboration within the
- Sr. Chengzong Qiu, CEO Loggoss Group
& President of Logos & He Foundation
Industry: Community Services
Size: 300 Employees
Challenges Results with Spark
Provide support for 70,000 customers: Chinese immigrants
to Spain looking to start businesses
Build and share a knowledge base on diverse topics:
telephone service, insurance, health insurance, real estate,
business consulting, business law advice
Standardize on one communications tool for all customer
interactions after the sale
Scalable Collaboration: Agents can staff multiple rooms,
and customers can help other customers
One Secure Place for Materials: Provides a secure location to
gather and store confidential information
Great Customer Experience: One tool for news, help,
and document sharing
Spark Subscription Offers
Message Message and Meet
Room moderation and external participant notifications
Single Sign-On (SSO) and directory sync
Meetings in rooms with up to 25 participants --
WebEx Meeting Center or Enterprise Edition --
meetings in rooms
of up to
1:1 and group
Single Pane of Glass for Partners and Administrators
Easy user onboarding
Enterprise Single Sign-On
Sync with on-premises directory service
Analytics and metrics
User, group, and license management
Partners: Simply launch trials and