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Cisco live local - driving application adoption

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Cisco live local - driving application adoption

  1. 1. Local Edition
  2. 2. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Local Edition Driving Application Adoption Marci Carpenter <SESSION ID>
  3. 3. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Driving Application Adoption • Get the most out of your Cisco investment • Attain the business benefits of the tools • Show the value of IT • Add a marketable skill to your resume Why Care About Adoption? 3
  4. 4. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Driving Application Adoption •  Use a pilot group to practice all aspects of the rollout ‒ Custom configuration files ‒ MSI push to desktops ‒ MDM push to mobile devices ‒ Support staff training ‒ Communications Planning ‒ End user documentation ‒ End user training •  Get feedback from pilot prior to taking into production to refine the process. Practice Makes Perfect 4
  5. 5. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Driving Application Adoption •  Don’t forget about your helpdesk! •  Include Tier 1 Support staff in pilot process – they need practice too! •  Run a Tier 1 troubleshooting class ‒ Grant read-only access for configuration/licensing verification ‒ Walk through gathering log files for applications ‒ Review escalation process to IT Support Staff Training 5
  6. 6. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Driving Application Adoption •  End Users like to feel involved •  Communicate business benefits of applications – keep it non-technical •  Communicate at regular intervals ‒ Pilot Group Invitation ‒ Deployment Schedule ‒ Welcome Notice ‒ Feedback Requests Communications Planning 6
  7. 7. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Driving Application Adoption •  Did you know you have access to Cisco application documentation in Word format? •  Provisioning Guides, Getting Started Guides, User Guides and Quick Reference Cards for every UC Application! ‒ Easily adaptable for your implementation ‒ Insert custom links ‒ Include only features you plan to deploy to set correct expectations ‒ Obtain Word templates from your Cisco CSE or PSS End User Documentation 7
  8. 8. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Driving Application Adoption End User Documentation 8
  9. 9. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Driving Application Adoption •  Do you really need a training class? YES!!! •  Hold classroom training and provide users a forum to get comfortable and ask questions. •  Users are more likely to use an application they aren’t intimidated by! End User Training 9
  10. 10. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Driving Application Adoption •  Provide an opportunity for end users to provide feedback •  Keep the end users engaged and feeling like part of the process. •  Revise rollout plan and processes based on real end user feedback during the pilot group deployment. •  Gather metrics for your successful application deployment! Gathering Feedback 10
  11. 11. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Driving Application Adoption •  Teach a feature a week via email to continue to drive learning in your organization! Continue the Communication! 11

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