Unlock Business Value from yourCollaboration InvestmentsRamesh Kaza, Director, Advanced ServicesRob Filby, Director, Advan...
• Cisco Services Overview• Business Value of Collaboration   • Productivity - Collaboration Enabled Business     Transform...
Process       Culture                                                                      Collaboration                  ...
© 2012 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   4
• Enable Mobile Users                   • Optimize Team                                                         • Improve ...
© 2012 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   6
Productivity                                                              CRM             ERP II     Industry App.   Back ...
Productivity                                                            Voice            Video                            ...
Productivity                                                                        Applications and Processes            ...
CEBT- Use Case  Exceptions require   research and prior   approval before   batch release  Delays in   investigation and...
Productivity                                                                                                              ...
• Collaboration is more important than ever            Transform business transactions into real-time, personal interactio...
© 2012 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   13
Innovation & Growth• Transactions are important but       table stakes—       anywhere, anytime, any device• Customer Inte...
Innovation & GrowthA Solution that Connects a Customer to an Available Expert within theEnterprise via a High-Quality, Hig...
Innovation & Growth                                                                                                       ...
© 2012 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   17
Identify Business                                              Evaluate                    Create     Relevancy           ...
• Apply Collaboration to Key Business Initiatives• Use Collaboration to drive Sustainable differentiation• Collaboration B...
Thank you.
Discovery, Strategy & Architecture Services                                                           (UCC, Business Video...
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Unlock Business Value from your Collaboration Investments

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This presentation gives a complete overview and Business Value of Collaboration
Productivity - Collaboration Enabled Business Transformation (CEBT) Services
Innovation & Growth – Remote Expert Solution

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  • Improvements in collaboration can help organizations increase employee productivity, inspire and capture innovative ideas, and fuel profitable growth -- all leading to a competitive advantage. For instance: Increase employee productivity by ensuring consistent experiences and working together more efficiency and effectively.Inspire innovation by unlocking new models based on innovative ideas to increase customer and business value.Accelerate growth by adapting better to changing market needs to improve scale and speed.[click to build]You can see the value of productivity gains in more efficient processes, reduced cycle time, scaling employee expertise, and a more educated and better trained workforce. All which can inspire extraordinary contributions from your employees. [click to build] You can capture innovative ideas and unlock new models leading to increased customer value accelerated growth. The value of innovation comes from providing the tools to inspire ideas, act upon the ideas, and build new business models, like unifying your supply chain. Innovation in turn, creates new products, services, and meaningful experiences that will fuel growth. [click to build] Accelerate growth by scaling more quickly and adapting to changing business needs. The value of profitable growth can come in many forms, including reinventing customer service, entering new markets, accelerating time to market, reducing complexity, and controlling costs. All of these are the kinds of major moves that lead to competitive advantage. Transition: Now let’s look at some tangible results others have achieved.
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  • Unlock Business Value from your Collaboration Investments

    1. 1. Unlock Business Value from yourCollaboration InvestmentsRamesh Kaza, Director, Advanced ServicesRob Filby, Director, Advanced ServicesCollaboration Architecture PracticeMay 2012© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
    2. 2. • Cisco Services Overview• Business Value of Collaboration • Productivity - Collaboration Enabled Business Transformation (CEBT) Services • Innovation & Growth – Remote Expert Solution• Steps to Execution• Key Takeaways© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
    3. 3. Process Culture Collaboration Technology Solving Your Toughest Business Challenges© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
    4. 4. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
    5. 5. • Enable Mobile Users • Optimize Team • Improve Customer Work together Performance Adapt to change Satisfaction more efficiently and improve scale • Optimize IT • Transform Training and effectively and Events and speed • Improve Team Sustainable • Enhance Citizen Performance Differentiation Services • Improve Organizational to Unlock new models Communications increase customer value • Enhance Facility Management© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
    6. 6. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
    7. 7. Productivity CRM ERP II Industry App. Back Office Business EventCurrent Reality CRM ERP II Industry App. Back Office Business Event Communication/collaboration Communication/collaboration required required Using Jabber/CEBT to Streamline Business Processes Business Event© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
    8. 8. Productivity Voice Video IM/Chat Presence Voice mail Web Conferencing© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
    9. 9. Productivity Applications and Processes CRM BI & ERP HR BPM Analytics Systems Middleware Channels Devices CEBTVoice SMS IM Social Email Web Laptop Camera iPhone Tablet Net. Conf. N’book/PC Context Driven Collaboration  Extends Process to Any Device, Anywhere, Anytime  Empowers enterprise users to consume business processes with a seamless transition into collaborations services  Delivers quantifiable business benefits  Streamlines workflows and collaboration© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
    10. 10. CEBT- Use Case  Exceptions require research and prior approval before batch release  Delays in investigation and approval impacts customer shipment commitments, reven ue impact  This Solution has applicability across other industries $ Reduce response creation timeframe from an average of 10 days to 5 daysBusiness $ Improve plant production & utilization $ Lower on-hand inventory requirementsBenefits $ Reduce final approval timeframe between 1-5 days. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
    11. 11. Productivity Cisco Components CEBT for Jabber Service (Cisco) - CEBT Business Connection license Communications Services Administration & Self- (hosted) Integration Service - Jabber SDK (no-cost) Application-User and User-User Contextual Collaboration - CEBT resource kit for Management Jabber (no-cost) - Business Strategy and Business Application Integration Jabber Integration Services (Advanced Services) HTTP – policies & preferences management Web Services/ Comm. Protocols HTTP API (XMPP, IVR, SMS, email, …)© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
    12. 12. • Collaboration is more important than ever Transform business transactions into real-time, personal interactions• Deliver highly secure, clear, and reliable communications within your business application Consistent user experience for collaboration and business applications• Dramatically change the way IT provides collaboration capabilities to employees, customers, and partners© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
    13. 13. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
    14. 14. Innovation & Growth• Transactions are important but table stakes— anywhere, anytime, any device• Customer Interaction is where the value exists In real time Anytime, any place, any device With access to financial expertise• How to interact in an omni- channel environment when you are not designed to do it?© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
    15. 15. Innovation & GrowthA Solution that Connects a Customer to an Available Expert within theEnterprise via a High-Quality, High-Definition Video and Voice Connection• Identifies, locates, and connects customers with experts for advisory services and complex, high-value transactions• Creates a virtual pool of experts/specialists, whether co-located in particular centers or distributed within their enterprise footprint reducing lost sales opportunities• Provides high-quality audio and video for customer interactions—delivering a compelling customer experience• Maximizes effectiveness and reach of experts• Allows experts to conduct a complete business transaction including document sharing, printing, signatures and payment© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
    16. 16. Innovation & Growth Cisco RE Manager In Store/Branch (REM) CCE/CCX CTS Series EX SeriesPublic/PrivateContent Cloud or Cisco IP Call Manager (CUCM) Media Sense Product Expert Cisco IEC 4600 Payment CTS Series EX Series Cards Recording H.264 Video Expert Call Center Graphics Content Touch Screen Control Traffic Display Scan/Print/Copy Expert PC (Sharing and Control) © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
    17. 17. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
    18. 18. Identify Business Evaluate Create Relevancy Opportunities Roadmap (Discovery Session) (Strategy) (Architecture)• Determine • Analyze in-scope • Identify capabilities organizational scope processes and required to address identify opportunities future state gap• Identify driving analysis business imperatives • Develop current • Determine prioritization• Capture goals and state vs. desired based on anticipated develop high level future state business value vision aligned to • Perform business • Develop phased imperatives value analysis deployment approach • Assess Governance which considers both Capabilities organizational and technical requirements © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
    19. 19. • Apply Collaboration to Key Business Initiatives• Use Collaboration to drive Sustainable differentiation• Collaboration Business Value Levers and example solutions we talked today • Productivity – Link Business Applications/Processes with Collaboration – CEBT, Jabber SDK • Innovation, Growth – Remote Expert Solution• Leverage expertise and solutions from Cisco Advanced Services to unlock and accelerate Business Value from your Collaboration Investments© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
    20. 20. Thank you.
    21. 21. Discovery, Strategy & Architecture Services (UCC, Business Video, Social Collaboration, VXI/VDI) Cisco Unified Cisco Customer Communications Collaboration Cisco Business Video Services, CEBT, Mobili Services Services ty (formerly Contact Center) Cisco Workspace Cisco Collaboration Services (WebEx Change Management Social, Jabber, Mobility, V Service XI Services)© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

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