Next-Generation Knowledge Workers: Accelerating the Disruption in Business Mobility

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Business mobility offers freedom for knowledge workers beleaguered by accelerating demands on their time and talents; with it, they can take control of their success at work while protecting their personal lives. This presentation highlights one of the largest and most comprehensive studies of the needs, interests, and behaviors of end users of business mobility. For more info: http://cs.co/business-mobility

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Next-Generation Knowledge Workers: Accelerating the Disruption in Business Mobility

  1. 1. Cisco Public© 2013Cisco and/or its affiliates. All rights reserved. 1 Next-Generation Knowledge Workers Accelerating the Disruption in Business Mobility August 2013
  2. 2. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 2 Phase 1 “Forming” Phase 2 “Storming” Phase 3 “Norming” Phase 4 “Performing” Devices Laptops SmartPhones Tablets Interchangeable Networks 2G 3G Wi-Fi Small Cells Applications Email Corporate/IT BYOA Dual Persona Workplace Productive Global Collaborative Flexible WE ARE HERE
  3. 3. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 3 • Primary research — online surveys to 600+ respondents in each of eight countries • Filters: Smartphone or tablet owner Employed full time Broadband user • Initial segment splits: SMB vs. Enterprise Operational vs. customer facing Device usage for work vs. only personal • Comprehensive: ~55 questions over 25-30 minutes Business Mobility Survey Scope Source: Cisco Consulting Services US Brazil Japan Russia India UK FR DE With 4,800 respondents across eight countries, it is one of the largest and most comprehensive surveys on business mobility needs, interests, and behaviors ever undertaken
  4. 4. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 4 Handheld mobile device for BOTH work AND personal use Handheld mobile device for work only Uninterested in using mobile for work Interested in using mobile or work Handheld mobile device for personal use only Interest in Using Mobile for WorkUse of Handheld Mobile Devices 62% 38% 40%
  5. 5. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 5 Work-Life Balance On the Go Saving Time Innovation Integration • >30% will be working longer hours • >40% feel they have more control over how, when, and where they work • >30% are working from home regularly today • >30% will be working outside the office more • >50% see mobile devices as a way to improve their work/life balance • ~50% are either using or are strongly interested in dual-persona solutions • ~40% plan on using more, not fewer devices • ~30% are paying themselves for mobile applications
  6. 6. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 6 #1 motivation for using a mobile for work is to stay in touch with co-workers #1 frustration of using Wi-Fi is perceived slowness of connection and implications on productivity ~50% of mobile enabled workers have seen productivity gains over the past two years 40% of mobile workers can only go 1 hour before their jobs are impacted Strong interest in emerging time-saving interfaces including — voice, gesture and biorecognition
  7. 7. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 7 47% 52% 55% 57% 64% 64% 64% 71% 76% 65% 66% 67% 66% 73% 73% 75% 78% 76% Perceived Value of Mobile Devices for Work Tablet Smartphone Allows me to respond faster to co-workers and customers Allows me to work more effectively when away from my workstation or desk Allows me to work in new and innovative ways Adds value to in-person interactions with co-workers and customers Allows me to get more accomplished in my work day Improves my work-life balance Improves my job satisfaction Helps me to make better decisions Allows me to have a secure platform for working on sensitive and confidential company documents
  8. 8. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 8 Question: Now, think about all of the technologies we have just discussed. Which of them would be most valuable to your work? Pick up to 3. 43% 38% 29% 27% 24% 22% 14% 12% consistent functionalities and file access across all your work devices, enabled by the cloud Fi voice service: high-clarity phone service available over public Wi-FiBio-recognition security: biological recognition-based security (e.g., retina scan) for device and application access Dual persona: easily toggle between work and personal personas on your devices Voice interaction: ability to use voice commands to work on your mobile devicesConstant collaboration: ability to view the status of, connect to and collaborate with your contacts from any application Gesture recognition: use hand gestures and “type” on a virtual keyboard t work on your mobile devices None of these technologies would be valuable Mobile Concept Interest Comparison
  9. 9. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 9 New Behavior 31% will spend more time away from the office 62% prefer using online vs. offline communications ~30% of workers are using transactions for work (credit card swipe) Devices 11% using a specialized devices, in many cases for security purposes 35% interested in biorecognition software Networks 14% are concerned about using Wi-Fi for work due to security Applications 30% are uncomfortable having IT security software on personal devices 35% would not use a cloud desktop app because of security concerns Increased need for better mobile security solutions …Along With Complexity and Fragmentation in Purchasing Devices and Apps
  10. 10. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 10 1 CIOs need to realize that mobile devices have become the go-to device for employees on the move and, particularly in the case of tablets, are becoming the preferred device in the office. 2 Forward-thinking CIOs will embrace BYOD and BYOA (Bring Your Own App). 3 They will invest in the future of mobility and drive a new phase of productivity. 4 CIOs must be the catalysts for future change by offering access to business solutions, alleviating security concerns, and encouraging the less connected to adopt mobile technology.
  11. 11. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 11 1 Forward-thinking SPs will focus on solutions and access for knowledge workers while providing an easier way of acquiring, using, and paying for those services. 2 Develop dual-persona solutions to separate personal and business usage on one device. 3 Offer additional security and privacy solutions to reduce the fears of CIOs and employees around business mobility. 4 Create applications that improve the basic mobile experience, including desktop in the cloud; VoIP services over Wi-Fi; and enhanced collaboration.
  12. 12. For more information: Click to download the white paper http://cs.co/business-mobility

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