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This session will include an overview of Cisco Finesse including architecture, business value, and feature set for both the Contact Center Express and Enterprise product lines. After this, we will go deeper including how utilize the Finesse API for custom development and other topics important to the developer. In addition, we will go through what it takes to successfully deploy Cisco Finesse.
This presentation was made in the DevNet Zone at Cisco Live, San Francisco, 2014.