So you’ve bought into theconcept of “Cloud”… Now What?           What to expect from P.O.                to Production
Clouds are Like…
But can Quickly Become…
What to Expect From This Session• Research based on various customer interviews and surveys   – 2012 Cisco Global Cloud Ne...
What to Expect From This Session• USB Key• Copy of this presentation• Complementary eBook edition of “Defining IT Success ...
•   Customer’s Cloud Strategy         •   Cloud Software         •   The ChallengesAgenda   •   Transformation to Cloud   ...
Customer’s Cloud Strategy                            #CiscoPlusCA
Cloud is Still Relatively New• Customer’s are still in early stages of determining a “well-  defined” cloud strategy• Clou...
Cloud Deployments in Perspective                                                                Cisco Global Cloud Network...
Understanding What to Tackle First• Finding the pain points…   – Reducing the cost out of IT      • More efficient, lower ...
Cloud – New vs. Disruptive• World of Physical… turned into the world of Virtual… and the next  step is the world of Cloud…...
Source of Information When Making Cloud Decisions                                        Cloud service providers are      ...
The Livelihood of IT• Public vs Private• IT departments are wary of Public Cloud   – Lack of security, services, etc.• Pub...
What will Your Cloud Provide?• Customers are using a phased approach• First starting with filling in the gaps   –   Self-s...
What Will Your Cloud Provide?• Next phases introduce more complexity• Application provisioning   – Custom applications• Sa...
No Need to Bring the Entire Mountain• Since the tools for Cloud are still relatively new, the challenge  is how to fully u...
Cloud Management Software                            #CiscoPlusCA
Cloud Ecosystem                  #CiscoPlusCA
But What are Customers Asking for?• Ease of Use• Portal   – Self-service is an important requirement• Extensibility of the...
The Software SpectrumOff the Shelf                          Moderate Customization                        High Customizati...
Cloud Solution Evaluation Matrix                                   #CiscoPlusCA
The Challenges                 #CiscoPlusCA
Hurdles in the Adoption of Cloud Services                                             Operational                         ...
Hurdles in the Adoption of Cloud Services                              Fear of Cloud                    Disrupting what cu...
Transformation to the Cloud                              #CiscoPlusCA
Is Change Required?                                                  Cloud allows for the   Cloud is different from       ...
Preparation• Most customers have done very little preparation prior to  choosing a solution• There have been exceptions:  ...
Staffing Resources• Staffing will get disrupted   – Evolution vs Elimination• The specifics and complexities of Cloud offe...
The Cloud Builders• Moving to Cloud requires new roles   – Roles get defined to take into account the new skills and     c...
The Cloud Builders• Program Manager   – Program management is the key to success   – The PM owns the project deliverables ...
The Cloud Builders• The Service Designer   – The link between the Business and IT   – Owns the definition and implementati...
The Cloud Builders• Technical Architects / Engineers   – Responsible for driving integrations, installations, system     a...
Acquiring the Skill Set• Three schools of thought:   1.   Simply use Vendor Services (i.e. Cisco) to do everything … one t...
Acquiring the Skill Set• Since Cloud is a Journey, acquiring the skill set is also a  journey• New skills are continuously...
Training vs Experience• Customers who have taken advantage of training have found  that implementation of the solution has...
Building Your Cloud Roadmap                              #CiscoPlusCA
The Multi-Phased Approach• Many customers started off by thinking that all that they needed  was a single phase solution a...
Where to begin• Finding the business case• Obtain executive support• Start small somewhere   – Beta/Development/Test will ...
Sidestepping the Hurdles• Legacy transformation   – The past is the past … there’s a reason for needing change• Operationa...
Sidestepping the Hurdles• Understanding and vetting the Design Elements   – Mechanics of implementation and testing   – Pe...
Most Critical Infrastructure for Cloud Deployments                               In order to successfully move            ...
Typical Customer Starter Cloud Roadmap                                                                           Add Advan...
Agility                  4   Availability                          Journey to Cloud Predictability                        ...
CITEIS – Cisco IT’s Journey to Cloud                                                     Service Unit   Cost              ...
CITEIS - Road to Complete AutomationAbstraction                                                                           ...
RoadmapIncreased Focus on Process Automation and PaaS  IntegrationToday     CITEIS                 Delivered              ...
CITEIS Deployment – Cost Analysis    Compute TCO                         Virtualization > Unified Computing > Cloud ($/Qtr...
The Results• Improved speed and agility• Users can now order things without having to talk to IT• Better communication bet...
Does Your Cloud Play Nicely With Others?                                           #CiscoPlusCA
Cloud Doesn’t Exist in a Bubble• As feature rich as some Cloud solutions are today, more than  likely there will be other ...
Technical Architecture Model for Partner Integrations                                                  #CiscoPlusCA
Is Your Cloud Talking to You?                                #CiscoPlusCA
The Importance of Reporting• Reporting requirements are still being defined by most  customers   – Some customers don’t fo...
Today’s Popular Cloud Reports• Metric reports   – How many vs what type vs how long• Watermark re-order reports   – Lease ...
Reports Customers are Hoping for in the Future• Real-time reports   – Immediate notification of areas of the Cloud that ma...
Is Your Cloud Healthy?                         #CiscoPlusCA
How to Know if Your Cloud is a Success• Customers use a variety of criteria to determine if their Cloud  solution is a suc...
Summary          #CiscoPlusCA
Key Insights• Start small• The importance of a Cloud Roadmap is paramount    – It defines where one starts and what the fu...
Additional Resourceswww.cisco.com/go/iacloudwww.cisco.com/go/startereditionhttp://www.cisco.com/en/US/solutions/ns1015/glo...
Q&A      #CiscoPlusCA
We value your feedback.Please be sure to complete the Evaluation Form for this session.       Access today’s presentations...
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So you’ve bought into the concept of “cloud” technology

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This presentation will discuss research based on various customer interviews and surveys, insights into what customers found to have worked well versus what they might have changed or done differently, answers to concerns that may exist around the concept of deploying a cloud solution within your environment.

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So you’ve bought into the concept of “cloud” technology

  1. 1. So you’ve bought into theconcept of “Cloud”… Now What? What to expect from P.O. to Production
  2. 2. Clouds are Like…
  3. 3. But can Quickly Become…
  4. 4. What to Expect From This Session• Research based on various customer interviews and surveys – 2012 Cisco Global Cloud Networking Survey • Respondents: over 1300 IT professionals from 13 countries• Insight into what customers found to have worked well versus what they might have changed or done differently• Answers to concerns that may exist around the concept of deploying a cloud solution within your environment #CiscoPlusCA
  5. 5. What to Expect From This Session• USB Key• Copy of this presentation• Complementary eBook edition of “Defining IT Success Through the Service Catalog”• Analyst Report: Entry-Level Solutions for Private Cloud Automation Deliver Rapid Returns• 2012 Cisco Global Cloud Networking Survey Results #CiscoPlusCA
  6. 6. • Customer’s Cloud Strategy • Cloud Software • The ChallengesAgenda • Transformation to Cloud • Building Your Cloud Roadmap • Does Your Cloud Play Nicely with Others? • Is Your Cloud Talking to You? • Is Your Cloud Healthy? #CiscoPlusCA
  7. 7. Customer’s Cloud Strategy #CiscoPlusCA
  8. 8. Cloud is Still Relatively New• Customer’s are still in early stages of determining a “well- defined” cloud strategy• Cloud is the vehicle for customers that realize that they need to change/transform their current IT• A variety of entry points – Based on finding the pain points• Begin with automation toolsets• Start small, build experience as you go along #CiscoPlusCA
  9. 9. Cloud Deployments in Perspective Cisco Global Cloud Networking Survey Results, 2012 Nearly one quarter of IT decision makers said that over the next six months, theyare more likely to see a UFO, a unicorn or a ghost before they see their company’s cloud migration starting and finishing. #CiscoPlusCA
  10. 10. Understanding What to Tackle First• Finding the pain points… – Reducing the cost out of IT • More efficient, lower cost of operation, TCO reduction – Improving Speed and Agility • “IT was slow to react” • “long provisioning times” – Transforming from manual to self-service • “IT not able to keep pace with the requirements of the response rate that was requested” – How to transform the customer experience into IT ops #CiscoPlusCA
  11. 11. Cloud – New vs. Disruptive• World of Physical… turned into the world of Virtual… and the next step is the world of Cloud… a natural evolution• Understand how IT is spinning up infrastructure today• Most shops have had some experience with automation software… but were never happy with what and where they were at. – Many organizations try to modify legacy tools to try and provide automation/orchestration … with less than successful results• Only 5% of all enterprises have Private Cloud today. Next year … 8%. #CiscoPlusCA
  12. 12. Source of Information When Making Cloud Decisions Cloud service providers are the main source of intelligence or information about cloud services, followed by industry analysts, industry peers, and infrastructure vendors. Cisco Global Cloud Networking Survey Results, 2012 #CiscoPlusCA
  13. 13. The Livelihood of IT• Public vs Private• IT departments are wary of Public Cloud – Lack of security, services, etc.• Public Cloud is still held as the benchmark in some cases• Public Cloud can still be leveraged faster than Private Cloud• The evolutionary next step will involve the best of both worlds via the incorporation of Hybrid Clouds – Ability to leverage public stacks for workloads that aren’t as important/sensitive #CiscoPlusCA
  14. 14. What will Your Cloud Provide?• Customers are using a phased approach• First starting with filling in the gaps – Self-service provisioning – Service catalog and lifecycle management – Process automation and orchestration – Pay-per-use tracking and policy based controls• Creation of policies that go back to controls established in IT that suffice both internal and external requirements• Goal is to establish a foundation in IT #CiscoPlusCA
  15. 15. What Will Your Cloud Provide?• Next phases introduce more complexity• Application provisioning – Custom applications• SaaS or Enterprise Platform as a Service – Providing schemas into DB platforms• Abstract & Capture the instances that get requested time and time again• Ability for customer to create/control their own platforms #CiscoPlusCA
  16. 16. No Need to Bring the Entire Mountain• Since the tools for Cloud are still relatively new, the challenge is how to fully utilize them to get the best benefits• There doesn’t exist a software solution that will do it ALL- yet• Find success in the obvious… gain experience with each progressive phase• Growth will happen organically as more requirements/requests are asked/met #CiscoPlusCA
  17. 17. Cloud Management Software #CiscoPlusCA
  18. 18. Cloud Ecosystem #CiscoPlusCA
  19. 19. But What are Customers Asking for?• Ease of Use• Portal – Self-service is an important requirement• Extensibility of the platform – Can it exist in a heterogeneous data center?• Multi-tenancy option – allows for multiple customers within a single offering – i.e. IT vs Engineering. Similar yet divergent needs/requirements• Cost-effective• Speed and Agility• Support and Training #CiscoPlusCA
  20. 20. The Software SpectrumOff the Shelf Moderate Customization High Customization• Easy install from CD/DVD • Configuration and operation within • Configuration and operation can weeks or months depending on take months, if not years, due to• Configuration and operation within criteria degree of business integration minutes • Can address both a standard and • Although provides common• Fills an identified need customized business need via business functions, generally a (Spreadsheets, Word, Email) Advanced Services great deal of consulting and• Assumes business will align to its (Cloud, Incident Mgmt, Asset) services for these functions (HRMS, functionality AP, AR, ERP) #CiscoPlusCA
  21. 21. Cloud Solution Evaluation Matrix #CiscoPlusCA
  22. 22. The Challenges #CiscoPlusCA
  23. 23. Hurdles in the Adoption of Cloud Services Operational Business perceptions of increased IT flexibility and effectiveness will have to be properly managed Organizational Time/Scope The IT supply and demand A realistic roadmap to a cloud solution organizations will have to adapt to should be properly identified and function in a cloud-centric world mapped out. Technical Financial Security and reliability concerns will Current cloud computing offerings are have to be mitigated and applications re- not cost-competitive compared to large architected enterprise data centers #CiscoPlusCA
  24. 24. Hurdles in the Adoption of Cloud Services Fear of Cloud Disrupting what customers do and know The initial fear has transformed into what drives the cloud solution so that the solution offering is one what customers want and will be happy to stay with instead of going to competitive solutions (i.e. Amazon, etc.) #CiscoPlusCA
  25. 25. Transformation to the Cloud #CiscoPlusCA
  26. 26. Is Change Required? Cloud allows for the Cloud is different from transition to a service- what we have done before centric solution versus an infrastructure-centric solution Results in the ability to leverage what the customer knows from a knowledge and infrastructure perspective and transform that into an approach that allows for the benefits of Cloud to come forward. Allows for the ability to match the benefits to the processes (i.e. Speed, agility, cost, etc.) #CiscoPlusCA
  27. 27. Preparation• Most customers have done very little preparation prior to choosing a solution• There have been exceptions: – Some have compared what they want to what others have – Some have recognized what services they want prior to implementation – Some have recognized the importance of meeting with the leaders of their different business groups to understand at a high level (80%) of the process. This was good enough to have a conversation to drive use cases and requirements. #CiscoPlusCA
  28. 28. Staffing Resources• Staffing will get disrupted – Evolution vs Elimination• The specifics and complexities of Cloud offerings will determine which disciplines will thrive and evolve• Staffing typically also increases as new roadmap features come onboard and expand• People that have a background with infrastructure challenges, software, etc. will naturally feel comfortable #CiscoPlusCA
  29. 29. The Cloud Builders• Moving to Cloud requires new roles – Roles get defined to take into account the new skills and competencies required #CiscoPlusCA
  30. 30. The Cloud Builders• Program Manager – Program management is the key to success – The PM owns the project deliverables and drives the engagement across the IT organization and with the software vendor and services partner.• The Cloud Architect – Owns the strategy and roadmap of the Cloud services and technical implementation – Brings the silos together #CiscoPlusCA
  31. 31. The Cloud Builders• The Service Designer – The link between the Business and IT – Owns the definition and implementation of Cloud services• The Workflow Author – Responsible for the Orchestration… the processes and workflows that do the work, technical integration and provisioning #CiscoPlusCA
  32. 32. The Cloud Builders• Technical Architects / Engineers – Responsible for driving integrations, installations, system administration and upgrade planning – Covers all the lines of technology; Compute, Networking, Storage, Application• The Executive Sponsor – Enlightened, visionary … yet pragmatic – Understands and knows why the organization is moving forward with Cloud and will fight for the project at the CIO’s and CEO’s table #CiscoPlusCA
  33. 33. Acquiring the Skill Set• Three schools of thought: 1. Simply use Vendor Services (i.e. Cisco) to do everything … one throat to choke 2. Find an ecosystem partner … a balance of costs 3. Need to do this with own people … invest in training• Option #3 typically always happens after either #1 or #2• Customers feel that looking over the shoulder of Advanced Services will allow them to gradually gain the confidence to do it themselves #CiscoPlusCA
  34. 34. Acquiring the Skill Set• Since Cloud is a Journey, acquiring the skill set is also a journey• New skills are continuously being developed to accommodate new feature requests• The Cloud solution is an evolutionary roadmap, and therefore there will always be more to learn• Vendors and partners will always be part of the equation #CiscoPlusCA
  35. 35. Training vs Experience• Customers who have taken advantage of training have found that implementation of the solution has happened quicker and more successfully• Training makes sense with regards to the tools that are needed to make the solution come together – The administration and setup of new solutions• Other aspects rely on experience – In order to understand the challenges that revolve around IT, a deep level of experience is required #CiscoPlusCA
  36. 36. Building Your Cloud Roadmap #CiscoPlusCA
  37. 37. The Multi-Phased Approach• Many customers started off by thinking that all that they needed was a single phase solution approach – 20-30% of customers believed it would be a one step solution• Other customers believe that with enough up front “requirements” they can try to get it done in a single step… but quickly realize that more stuff is needed/added to the original request• The pragmatic customers have a more gradual approach and try to understand all the requirements first before staging everything out Crawl Walk Run Sprint #CiscoPlusCA
  38. 38. Where to begin• Finding the business case• Obtain executive support• Start small somewhere – Beta/Development/Test will help create the message needed for the executives to give support – Helps identify where the challenges will be• Get staffing up to speed – Staffing tends to be the predominant challenge (i.e. Lacking in staff) – More can be done by growing the team/expertise – Necessary to meet future roadmap desires and requests #CiscoPlusCA
  39. 39. Sidestepping the Hurdles• Legacy transformation – The past is the past … there’s a reason for needing change• Operational Integration and Process – Continually ask “How to make operations more automated”• Managing the perceptions – The requirements perception • Budget vs desire • Common tasks vs the exceptions • How to deal with competition within your own customers – The socio-political perceptions #CiscoPlusCA
  40. 40. Sidestepping the Hurdles• Understanding and vetting the Design Elements – Mechanics of implementation and testing – Performing the due diligence of what is being implementing to confirm that it is actually working (ie. Testing and more testing) – Minimizing the bugs – Getting consensus – Evolution of the “first” design• Site prep readiness #CiscoPlusCA
  41. 41. Most Critical Infrastructure for Cloud Deployments In order to successfully move more applications to the cloud, the majority of survey respondents cited a cloud-ready network as the biggest infrastructure element required for further cloud deployments, ahead of a virtualized data center or a service-level agreement from a cloud service provider. Cisco Global Cloud Networking Survey #CiscoPlusCA Results, 2012
  42. 42. Typical Customer Starter Cloud Roadmap Add Advanced Extend to Storage Deploy Infrastructure Provisioning Compute as a as a Service • Admin control Evaluation Service • Expand in use and automated Education to thousands of provisioning of • Multiple VMs and Compute, • Demo Chassis hundreds of Network,• Benefits of a • PoC • 3-6 months in blades/servers Storage, Private Cloud production Virtualization • Portal alignment• Components of • Basic Portal / with Business a Private Cloud Catalog Goals • Start automating network provisioning #CiscoPlusCA
  43. 43. Agility 4 Availability Journey to Cloud Predictability Application-as-a-Service:Differentiation 3 Business Drivers Holistic Automation, Operational Optimization Platform-as-a-Service: Advanced Automation, Holistic Process Optimization Scale Utilization 2 Infrastructure-as-a-Service: Siloes of Automation, Basic Process Optimization ControlConsolidation 1 Compute-as-a-Service: Basic Automation, Basic Process Optimization Transition Stages 1 2 3 4 Server Private Public Hybrid Virtualization Cloud Cloud Cloud #CiscoPlusCA
  44. 44. CITEIS – Cisco IT’s Journey to Cloud Service Unit Cost OVF* OVF VM 2x4 – Silver $ OVF Bare-metal 8x64 $$$ Image Repository VMware ESX/ESXi Service Catalog PaaS Integration (API) Network Virtualization Show/chargeback Workload Mobility Unified Virtualization Automation Self-service Multi-tenancy Elasticity Infrastructure Cisco IT Elastic Infrastructure Service (CITEIS) Cisco Intelligent Logical Segmentation Cisco Automation for Cloud Control, Security Nexus and FaultCisco IsolationUCS x86 #CiscoPlusCA *OVF = Open Virtualization Format
  45. 45. CITEIS - Road to Complete AutomationAbstraction Software Distributed Apps & Lifecycle in Services the Cloud VDC • Hadoop, Grid, • Dev • SLA Based Node.js, PaaS, etc • Test Env • Cloud Storage • Q&A • Location • Apps in the Cloud • Prod Virtualized Specific • Location – less • Location VM • Progression to dependant agnostic 100% IaaS • Scalable & Fully Baremetal Automation automated IaaS • CITEIS Gen2! Time
  46. 46. RoadmapIncreased Focus on Process Automation and PaaS IntegrationToday CITEIS Delivered Q2CY12 Q3CY12 Q4CY12 FUTURE…• Automated provisioning of virtual • Cloud Portal self- • Image storefront • Cloud bursting pilot – machines service introduction PaaS enablement partner extension• Automated configuration of Cisco UCS platform • Orchestration via • Extended scaling • Change transparency Process Orchestrator• Service catalog integration • Integrated change • Workload elasticity• Metering and show-back • IaaS API support management • Service assurance• DMZ Offering • Multi-tenancy • Filer storage offering • Policy management• Multi-tenancy enhancements and• Self-service pilot capabilities• Monitoring enhancements • Metering and billing• Tiered offerings • Entitlements• Automated provisioning of network and server load balancing• Cluster-level capacity management• Virtual machine changes Enhanced Request Portal: Self-Service and Self-service model VM, SLB, DMZ and Tiering PaaS enablement +Cloud Extension
  47. 47. CITEIS Deployment – Cost Analysis Compute TCO Virtualization > Unified Computing > Cloud ($/Qtr/OS instance) TCO $4,000 Physical $3,000 Today Average TCO $2,000 TCO Virtual $1,000 $0 Legacy (rackmount); Legacy; medium Current state; 46/54% Target state; 100% all physical virtualization (54%) Legacy/UCS; 75% UCS/Cloud; 80% Virtualized virtualization Delivery 6–8 Weeks 2–3 Weeks 15 Minutes VM 15 Minutes Time (Manual) (2–9 Days E2E) (Self-Service) #CiscoPlusCA
  48. 48. The Results• Improved speed and agility• Users can now order things without having to talk to IT• Better communication between IT and the business – Still plenty of room for improvement• Users are now both more empowered as well as more accountable• IT has a better perspective of what is actually needed versus simply desired #CiscoPlusCA
  49. 49. Does Your Cloud Play Nicely With Others? #CiscoPlusCA
  50. 50. Cloud Doesn’t Exist in a Bubble• As feature rich as some Cloud solutions are today, more than likely there will be other major components that will be required to form a full solution• Ideally the solution that you choose should be able to integrate data with whichever eco-system software solutions that may be in place today and/or tomorrow #CiscoPlusCA
  51. 51. Technical Architecture Model for Partner Integrations #CiscoPlusCA
  52. 52. Is Your Cloud Talking to You? #CiscoPlusCA
  53. 53. The Importance of Reporting• Reporting requirements are still being defined by most customers – Some customers don’t focus on the reporting in the early phases – Some customers are content with simple reports based upon metrics from the database – Better definitions for report requirements will organically grow as the solution evolves and their experience with the tools matures #CiscoPlusCA
  54. 54. Today’s Popular Cloud Reports• Metric reports – How many vs what type vs how long• Watermark re-order reports – Lease management including extensions and expiration notifications – Report alerts to when new hardware is actually required• Multi-tenancy reports – Consumption vs availability #CiscoPlusCA
  55. 55. Reports Customers are Hoping for in the Future• Real-time reports – Immediate notification of areas of the Cloud that may not be doing so well• Monitoring from an end-user perspective• Infrastructure reporting• Holistic reports – based upon what the app stack they have deployed and what it is doing/behaving – Is it meeting a time requirement #CiscoPlusCA
  56. 56. Is Your Cloud Healthy? #CiscoPlusCA
  57. 57. How to Know if Your Cloud is a Success• Customers use a variety of criteria to determine if their Cloud solution is a success or not – Simple metrics to compare now vs then • Is provisioning faster? • Is it easier? • Are end users adopting and using the service? • How complex is the process / workflow? • How easy is it to change the catalog and adapt on the fly? – The use of customer surveys – Has it met budget and time deadlines? #CiscoPlusCA
  58. 58. Summary #CiscoPlusCA
  59. 59. Key Insights• Start small• The importance of a Cloud Roadmap is paramount – It defines where one starts and what the future goals will be – The roadmap will help choose which software components will be required• Cloud will require people – To drive, create, support and fund• Cloud will require integration – Cloud entails the coming together of many software solutions• Cloud will pose hurdles – Understand where the potential difficulties will come• Customers are not alone – Help is available! #CiscoPlusCA
  60. 60. Additional Resourceswww.cisco.com/go/iacloudwww.cisco.com/go/startereditionhttp://www.cisco.com/en/US/solutions/ns1015/global_cloud_survey.html
  61. 61. Q&A #CiscoPlusCA
  62. 62. We value your feedback.Please be sure to complete the Evaluation Form for this session. Access today’s presentations at cisco.com/ca/plus Follow @CiscoCanada @CiscoIA and join the #CiscoPlusCA conversation

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