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Improving Healthcare
Through Digital
Transformation
Working closely with our partners, we have
helped our customers innovate, manage market
transitions and turn technology into real business
advantage.
We invite you to read the stories of forward-
thinking healthcare companies that are digitally
transforming the way they do business to
improve patient care and outcomes. These
companies are truly changing the way we work,
live, play and learn.
Solution:
They developed the virtual pediatric network,
which leverages Cisco’s TelePresence® video
conferencing system to connect experts at
various locations across the United States.
Result:
Children’s Hospital of Orange County has
reduced travel time and costs, increased
access to external clinical and research
expertise, and improved efficiency and
collective value for the course of patient
treatment.
Objective:
Children’s Hospital of Orange County wanted to
connect leading pediatric oncologists in multiple
locations to improve care for children with rare
forms of cancer.
Cisco understands that everything can be connected. It’s not an idle claim, it’s
in their DNA.
- Dr. Leonard Sender, Medical Director, Hyundai Cancer Institute at Children’s
Hospital of Orange County
Children’s Hospital of Orange County
Leveraging a Virtual Pediatric Network to Provide World-Class Cancer Treatment
“ ”Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=150
Solution:
In a new telemedicine room at Uganda Heart
Institute (UHI) in Africa, doctors used Cisco
TelePresence® to interact with Children’s
National physicians as if they were in the same
room.
Result:
Thousands of unnecessary patient transfers
were avoided and hundreds of children were
treated through the collaboration of these two
medical organizations. Ultimately, Children’s
National is able to provide more patients
with safe and cost-efficient care regardless
of location.
Objective:
Children’s National Medical Center wanted
to provide access to quality, cost-efficient
healthcare for people located in remote areas
around the globe.
The Internet of Everything creates new opportunities in the healthcare system
by allowing us to get information faster and more accurately and to be able to
share a large amount of information and provide patients with safer and more
cost-efficient care.
- Dr. Craig Sable, Pediatric Cardiology, Children’s National Medical Center
“ ”
Children’s National Medical Center
Providing Safer and More Cost-Efficient Care
Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=140
Solution:
The hospital worked with Cisco to deploy
wireless technology designed to improve
process, patient experiences and safety with
connected devices. To service such a high
volume of wireless traffic, Houston Methodist
employed Cisco® Wireless Controller and more
than 3,000 Cisco Aironet® Access Points. To
control and manage both the wired and wireless
network, the hospital migrated its infrastructure
to the Integrated Cisco Prime™ Infrastructure.
Result:
They have more efficiently delivered
diagnostic images and treatment plans to
patients and families have improved wireless
user experiences and prolonged battery for
client devices.
Objective:
Houston Methodist sought a way to deliver high-
definition video at patient bedsides, in addition
to more efficiently managing their growing
wireless traffic in the hospital.
In today’s healthcare, wireless technology is becoming key to our success in
our ability to provide leading medicine.
- Darby Dennis, VP of Clinical Informatics and Systems, Houston Methodist
Houston Methodist
Utilizing Wireless Technology to Improve Process, Patient Experiences and Safety
“ ”Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=470
Solution:
By connecting IT and Cisco® video technology
with clinical information systems, Lee Memorial’s
Epic Electronic Health Record system now runs
on an agile network, delivering real-time insight
on each patient’s condition, history and care
protocols.
Result:
On-call specialists now have remote access
to high-resolution video, enabling them to
begin emergency care virtually from their
home with instant access to a stroke patient’s
electronic record and CT scan. Additionally,
patients can also access the “My Chart”
capability on a laptop, tablet or phone.
Objective:
With over one million patient contacts each year
across multiple hospitals, Lee Memorial wanted
to simplify the way patient data is connected to
the right people, process and things.
Physicians can see the video and the CT scan that was taken 20 minutes ago
from their home. It allows us to deliver care anywhere from 10 to 45 minutes
before a drug called tPA is administered. That can make the difference
between the patient being able to walk out of the hospital and suffering much
less desirable outcomes.
- Michael W. Smith, Chief Information Officer, Lee Memorial Health System
Lee Memorial Health System
Harnessing Digital Transformation to Improve Quality of Life for Young Patients
“ ”Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=520
Solution:
The hospital became the first to enable remote
clinical interactions for pediatric care using
Cisco TelePresence® technology. They also
leveraged a network-enabled patient care
system that includes electronic patient records
and automated healthcare applications.
Result:
More than 300 pediatric patients receive care-
at-a-distance from pediatric specialists each
month; 54% of patients choose to schedule a
video consultation to see a doctor sooner, and
children’s wait times to see doctors has
been reduced from months to weeks.
Objective:
Lucile Packard Children’s Hospital wanted
to address the global shortage of pediatric
specialists and allow doctors to remotely
collaborate on how to treat children afflicted with
rare forms of cancer.
The bottom line is that telehealth allows us to provide high-quality, collaborative
care that is accessible to our patients in their own communities. What we’ve
achieved since the telehealth sessions began is wonderful.
- William Kennedy, M.D., Pediatric Urologist, Lucile Packard Children’s
Hospital
Lucile Packard Children’s Hospital
Expanding Access to Pediatric Care in the San Francisco Bay Area
“ ”Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=560
Solution:
Built on a Cisco® Unified Wired and Wireless
Network, mobility software and location analytics
help Miami Children’s monitor and analyze traffic
patterns throughout the hospital to improve
productivity and convenience for staff and
guests alike.
Result:
Through the development of the proprietary
Fit4KidsCare application, Miami’s Children
Hospital expanded clinician access to
patient information and enriched patient
and visitor experiences alike.
Objective:
Miami Children’s Hospital aimed to maintain its
top-ranked position by taking patient care and
staff efficiency to the next level through a focus
on digitally transforming its operations and
processes.
The Internet of Everything has become a critical piece of our strategy. We want
to be able to integrate people, process, data and things across the board for a
lot of different reasons. Without Cisco, none of this would have been possible.
- Ed Martinez, SVP and CIO, Miami Children’s Hospital
Miami Children’s Hospital
Top-Ranked Hospital Takes Care to the Next Level with Digital Transformation
“ ”Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=620
Solution:
The hospital partnered with Cisco to deploy an
infrastructure that features a common platform
for patient care and is designed to support
patient and business processes, all coordinated
through and layered upon a single network.
Result:
SAH simplified management of its building,
people and information, saving money and
energy through lighting and climate-control
functions in the network, and providing the
ability to offer state-of-the-art healthcare with
an integrated patient experience.
Objective:
Serving a population of approximately 115,000,
Sault Area Hospital (SAH) aimed to simplify its
operations and reduce staff workload, while
improving the overall experience for patients and
doctors.
Everything is connected, right down to the incoming power feeds in the
system. All the cooling, heating, and power controls are network-connected,
and the team is able to manage that.
- Chad Carter, Enterprise Architect, Sault Area Hospital
Sault Area Hospital
Tapping Digital Technology to Cut Costs and Simplify Management of Buildings, People and Information
“ ”Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=730
Solution:
They integrated Cisco® machine learning
algorithms and predictive analytics with third-
party software and equipment. This enabled
Cisco’s managed security team to monitor
and analyze network based data and security
analytics to detect anomalous behavior and
manage the hospital’s network operations.
Result:
Cisco has helped the University’s
security team progressively expedite
detection and remediation of cyber
attacks, creating a safer environment
for employees, patients and staff.
Objective:
University hospital wanted to stay ahead of the
digital threat landscape and reduce the amount
of work needed to cull through the security
incidents detected each day.
University Hospital
Defending Against Known Intrusions, Zero-Day Attacks and Advanced Security Threats
Solution:
They worked with Cisco to combine a wireless
controller, camera, and microphone in an
avodaq-designed robot so patients can join their
classroom lessons virtually from home or the
hospital using the highly secure Cisco network.
Result:
The hospital has enhanced quality of care
and life for patients by reducing feelings of
isolation and providing the opportunity for daily
interaction with remote classmates.
Objective:
University Medical Center Hamburg-Eppendorf
wanted to enrich quality of life for pediatric
cancer patients who cannot physically attend
school and enjoy normal day activities.
We must not forget our true mission...This mission is to create quality of life.
- Dr. Christian Gerloff, Vice Medical Director, UKE Hamburg
University Medical Center Hamburg-Eppendorf
Harnessing Digital Transformation to Improve Quality of Life for Young Patients
“ ”Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=20
Solution:
Using Cisco® video and remote monitoring
equipment, UVA Center for Telehealth now
provides virtual medical examinations and
services across 40 specialty areas.
Result:
UVA has expanded its programs to reach
patients in Latin America, the Caribbean, Africa
and other worldwide destinations, and saved
time and travel expenses of up to US $8.9
million.
Objective:
University of Virginia Center for Telehealth
wanted to provide timely access to specialty
medical services in remote areas worldwide.
We’re going to change our relationship of where we go, so our connections
are going to expand from clinics and hospitals to homes, to places of work, to
schools.
- David Gordon, Director, University of Virginia Office of Telemedicine
University of Virginia Center for Telehealth
Extending Quality Care Globally to Underserved Areas
“ ”Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=860
Solution:
VITAS standardized wired and wireless networks
on Cisco networking infrastructure and rolled out
thousands of mobile devices to its staff.
Result:
Secure, reliable mobile access is leading to
faster coordination of care logistics, immediate
access for selecting and generating patient
specific consent forms, and new sync methods
that transfer critical healthcare data within
milliseconds.
Objective:
VITAS Healthcare was looking to leverage mobile
technology to better connect patients, families
and caregivers in a secure environment.
With Cisco and the Internet of Everything, we are applying their best practices
to healthcare and connecting our people and data more intelligently than ever.
- Patrick Hale, SVP and CIO, VITAS Healthcare
VITAS Healthcare
Connecting Caregivers by Delivering High Quality Care for Patients and Their Loved Ones
“ ”Learn More:
http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=960
For more information, visit:
Healthcare Solutions:
http://www.cisco.com/c/en/us/solutions/industries/healthcare.html
Learn about the $1.4T Digital Value at Stake opportunity in
the healthcare industry. Read the report:
http://connectedfuturesmag.com/a/S15R12/digital-business-transformation

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Improving Healthcare Through Digital Transformation

  • 1. Improving Healthcare Through Digital Transformation Working closely with our partners, we have helped our customers innovate, manage market transitions and turn technology into real business advantage. We invite you to read the stories of forward- thinking healthcare companies that are digitally transforming the way they do business to improve patient care and outcomes. These companies are truly changing the way we work, live, play and learn.
  • 2. Solution: They developed the virtual pediatric network, which leverages Cisco’s TelePresence® video conferencing system to connect experts at various locations across the United States. Result: Children’s Hospital of Orange County has reduced travel time and costs, increased access to external clinical and research expertise, and improved efficiency and collective value for the course of patient treatment. Objective: Children’s Hospital of Orange County wanted to connect leading pediatric oncologists in multiple locations to improve care for children with rare forms of cancer. Cisco understands that everything can be connected. It’s not an idle claim, it’s in their DNA. - Dr. Leonard Sender, Medical Director, Hyundai Cancer Institute at Children’s Hospital of Orange County Children’s Hospital of Orange County Leveraging a Virtual Pediatric Network to Provide World-Class Cancer Treatment “ ”Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=150
  • 3. Solution: In a new telemedicine room at Uganda Heart Institute (UHI) in Africa, doctors used Cisco TelePresence® to interact with Children’s National physicians as if they were in the same room. Result: Thousands of unnecessary patient transfers were avoided and hundreds of children were treated through the collaboration of these two medical organizations. Ultimately, Children’s National is able to provide more patients with safe and cost-efficient care regardless of location. Objective: Children’s National Medical Center wanted to provide access to quality, cost-efficient healthcare for people located in remote areas around the globe. The Internet of Everything creates new opportunities in the healthcare system by allowing us to get information faster and more accurately and to be able to share a large amount of information and provide patients with safer and more cost-efficient care. - Dr. Craig Sable, Pediatric Cardiology, Children’s National Medical Center “ ” Children’s National Medical Center Providing Safer and More Cost-Efficient Care Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=140
  • 4. Solution: The hospital worked with Cisco to deploy wireless technology designed to improve process, patient experiences and safety with connected devices. To service such a high volume of wireless traffic, Houston Methodist employed Cisco® Wireless Controller and more than 3,000 Cisco Aironet® Access Points. To control and manage both the wired and wireless network, the hospital migrated its infrastructure to the Integrated Cisco Prime™ Infrastructure. Result: They have more efficiently delivered diagnostic images and treatment plans to patients and families have improved wireless user experiences and prolonged battery for client devices. Objective: Houston Methodist sought a way to deliver high- definition video at patient bedsides, in addition to more efficiently managing their growing wireless traffic in the hospital. In today’s healthcare, wireless technology is becoming key to our success in our ability to provide leading medicine. - Darby Dennis, VP of Clinical Informatics and Systems, Houston Methodist Houston Methodist Utilizing Wireless Technology to Improve Process, Patient Experiences and Safety “ ”Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=470
  • 5. Solution: By connecting IT and Cisco® video technology with clinical information systems, Lee Memorial’s Epic Electronic Health Record system now runs on an agile network, delivering real-time insight on each patient’s condition, history and care protocols. Result: On-call specialists now have remote access to high-resolution video, enabling them to begin emergency care virtually from their home with instant access to a stroke patient’s electronic record and CT scan. Additionally, patients can also access the “My Chart” capability on a laptop, tablet or phone. Objective: With over one million patient contacts each year across multiple hospitals, Lee Memorial wanted to simplify the way patient data is connected to the right people, process and things. Physicians can see the video and the CT scan that was taken 20 minutes ago from their home. It allows us to deliver care anywhere from 10 to 45 minutes before a drug called tPA is administered. That can make the difference between the patient being able to walk out of the hospital and suffering much less desirable outcomes. - Michael W. Smith, Chief Information Officer, Lee Memorial Health System Lee Memorial Health System Harnessing Digital Transformation to Improve Quality of Life for Young Patients “ ”Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=520
  • 6. Solution: The hospital became the first to enable remote clinical interactions for pediatric care using Cisco TelePresence® technology. They also leveraged a network-enabled patient care system that includes electronic patient records and automated healthcare applications. Result: More than 300 pediatric patients receive care- at-a-distance from pediatric specialists each month; 54% of patients choose to schedule a video consultation to see a doctor sooner, and children’s wait times to see doctors has been reduced from months to weeks. Objective: Lucile Packard Children’s Hospital wanted to address the global shortage of pediatric specialists and allow doctors to remotely collaborate on how to treat children afflicted with rare forms of cancer. The bottom line is that telehealth allows us to provide high-quality, collaborative care that is accessible to our patients in their own communities. What we’ve achieved since the telehealth sessions began is wonderful. - William Kennedy, M.D., Pediatric Urologist, Lucile Packard Children’s Hospital Lucile Packard Children’s Hospital Expanding Access to Pediatric Care in the San Francisco Bay Area “ ”Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=560
  • 7. Solution: Built on a Cisco® Unified Wired and Wireless Network, mobility software and location analytics help Miami Children’s monitor and analyze traffic patterns throughout the hospital to improve productivity and convenience for staff and guests alike. Result: Through the development of the proprietary Fit4KidsCare application, Miami’s Children Hospital expanded clinician access to patient information and enriched patient and visitor experiences alike. Objective: Miami Children’s Hospital aimed to maintain its top-ranked position by taking patient care and staff efficiency to the next level through a focus on digitally transforming its operations and processes. The Internet of Everything has become a critical piece of our strategy. We want to be able to integrate people, process, data and things across the board for a lot of different reasons. Without Cisco, none of this would have been possible. - Ed Martinez, SVP and CIO, Miami Children’s Hospital Miami Children’s Hospital Top-Ranked Hospital Takes Care to the Next Level with Digital Transformation “ ”Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=620
  • 8. Solution: The hospital partnered with Cisco to deploy an infrastructure that features a common platform for patient care and is designed to support patient and business processes, all coordinated through and layered upon a single network. Result: SAH simplified management of its building, people and information, saving money and energy through lighting and climate-control functions in the network, and providing the ability to offer state-of-the-art healthcare with an integrated patient experience. Objective: Serving a population of approximately 115,000, Sault Area Hospital (SAH) aimed to simplify its operations and reduce staff workload, while improving the overall experience for patients and doctors. Everything is connected, right down to the incoming power feeds in the system. All the cooling, heating, and power controls are network-connected, and the team is able to manage that. - Chad Carter, Enterprise Architect, Sault Area Hospital Sault Area Hospital Tapping Digital Technology to Cut Costs and Simplify Management of Buildings, People and Information “ ”Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=730
  • 9. Solution: They integrated Cisco® machine learning algorithms and predictive analytics with third- party software and equipment. This enabled Cisco’s managed security team to monitor and analyze network based data and security analytics to detect anomalous behavior and manage the hospital’s network operations. Result: Cisco has helped the University’s security team progressively expedite detection and remediation of cyber attacks, creating a safer environment for employees, patients and staff. Objective: University hospital wanted to stay ahead of the digital threat landscape and reduce the amount of work needed to cull through the security incidents detected each day. University Hospital Defending Against Known Intrusions, Zero-Day Attacks and Advanced Security Threats
  • 10. Solution: They worked with Cisco to combine a wireless controller, camera, and microphone in an avodaq-designed robot so patients can join their classroom lessons virtually from home or the hospital using the highly secure Cisco network. Result: The hospital has enhanced quality of care and life for patients by reducing feelings of isolation and providing the opportunity for daily interaction with remote classmates. Objective: University Medical Center Hamburg-Eppendorf wanted to enrich quality of life for pediatric cancer patients who cannot physically attend school and enjoy normal day activities. We must not forget our true mission...This mission is to create quality of life. - Dr. Christian Gerloff, Vice Medical Director, UKE Hamburg University Medical Center Hamburg-Eppendorf Harnessing Digital Transformation to Improve Quality of Life for Young Patients “ ”Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=20
  • 11. Solution: Using Cisco® video and remote monitoring equipment, UVA Center for Telehealth now provides virtual medical examinations and services across 40 specialty areas. Result: UVA has expanded its programs to reach patients in Latin America, the Caribbean, Africa and other worldwide destinations, and saved time and travel expenses of up to US $8.9 million. Objective: University of Virginia Center for Telehealth wanted to provide timely access to specialty medical services in remote areas worldwide. We’re going to change our relationship of where we go, so our connections are going to expand from clinics and hospitals to homes, to places of work, to schools. - David Gordon, Director, University of Virginia Office of Telemedicine University of Virginia Center for Telehealth Extending Quality Care Globally to Underserved Areas “ ”Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=860
  • 12. Solution: VITAS standardized wired and wireless networks on Cisco networking infrastructure and rolled out thousands of mobile devices to its staff. Result: Secure, reliable mobile access is leading to faster coordination of care logistics, immediate access for selecting and generating patient specific consent forms, and new sync methods that transfer critical healthcare data within milliseconds. Objective: VITAS Healthcare was looking to leverage mobile technology to better connect patients, families and caregivers in a secure environment. With Cisco and the Internet of Everything, we are applying their best practices to healthcare and connecting our people and data more intelligently than ever. - Patrick Hale, SVP and CIO, VITAS Healthcare VITAS Healthcare Connecting Caregivers by Delivering High Quality Care for Patients and Their Loved Ones “ ”Learn More: http://www.cisco.com/c/m/en_us/ioe/digital-transformation-stories/index.html#/story?storyId=960
  • 13. For more information, visit: Healthcare Solutions: http://www.cisco.com/c/en/us/solutions/industries/healthcare.html Learn about the $1.4T Digital Value at Stake opportunity in the healthcare industry. Read the report: http://connectedfuturesmag.com/a/S15R12/digital-business-transformation