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Digital Disruption in Retail - Industry threats, opportunties and business gaps

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Digital disruption is both a threat - and an opportunity. Retail is the 3rd most likely industry to be disrupted. There is $500+ billion retail digital value at stake globally over the next 3 years.

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Digital Disruption in Retail - Industry threats, opportunties and business gaps

  1. 1. Digital disruption is both a threat — and an opportunity. The threat The opportunity Retail is the 3rd most likely industry to be disrupted out of every 12 retailers will be disrupted 4 $500+ billion retail digital value at stake globally Yet the retail industry realized only 15% of the potential in 2015 over the next 3 years 56% YET <25% The rest? The Roadmap to Becoming a Digital Retail Business How to take advantage of the opportunities, differentiate your business, and become the next disrupter in your industry Define new business models and create true disruption Differentiate your brand by providing unique digital capabilities Enable IT agility & operational effectiveness Digital-Ready Foundation $131B Innovation $187B Employee productivity $5B Sustainability $38B Supply chain & logistics $91B Customer experience $54B Asset utilization VALUE CREATORS $96B Next-generation workers $68B Cybersecurity $61B In-store analytics $49B Remote experts $29B Supply chain $19B Payments $17B Theft reduction, physical security $11B Endless aisles $112B Connected advertising & marketing $11B Checkout optimizer It’s a $500B+ opportunity DIGITAL VALUE SOURCES Customer Experience Pervasive Connectivity Lean Store Platform Collaboration Cloud Ready Data Center Security S+CC City Infrastructure S+CC Automotive Mobile Payments* Mobile Engagement* Interactive Kiosk In-store Insight Event-Driven, Personalized Engagement Smart Fitting Rooms Self-Checkout Self Serve Endless Aisles* Connected Ads* (including Digital Signs and Targeted Ads) Workforce Productivity Business Process and Operations Monetizing Buyer Insights Augmented Reality Licensing Innovations Mobile Apps Virtual Training Labor Optimization BYOD (connected employees) Next-Generation Workers Virtual Expert Sharing Economy for Enabled Workers Extending Collaboration Outside the Workspace Connected Warehouse Connected Supply Chain Loss Prevention/Physical Security* Energy Management Smart Buildings Smart Lockers Click-and-Collect S2S and S2H Delivery Out of Stock Reduction Assortment Optimization Smart Warehouse Seamless Returns Layout Optimization Promotion Optimization Beacons RFID Sensors IoT Retailers with a defined digital roadmap are best positioned to capitalize on the digital opportunity ahead. What’s on your roadmap? Visit www.cisco.com/go/retail to download a copy of the 2016 Digital Transformation Roadmap Framework for Retail or contact your local Cisco account representative for more information. of retail execs say digital disruption is a board-level or CXO concern are doing anything about it are adopting a “follower” approach 30% Are aware but doing nothing or responding inappropriately 46% Digital Disruption in Retail Industry threats, opportunities, and business gaps Do you have a digital transformation strategy ready? Most of your competitors don’t…

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